Questions & Answers

Q: QuestionDoes the camera rotate when we install it?

Asked 5 years ago by Anonymous.

• A:Answer No, this camera does not rotate when installed.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow is the 2 way audio? I currently have a d-link camera now with 2 way audio that is not the best. My dog can barley hear me and just ignores my voice because it's so faint. Just need it to be a little load and clear.

Asked 5 years ago by Beastiedave.

• A:Answer I'd say it works pretty well. I use it to talk to my kids. There is a delay, so it's more like talking through a walkie-talkie than a phone.

  Answered 5 years ago by valleytechguy

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf there's always movements how long is it stay recording? I wanna put a camera for my daughter that has baby sitter.

Asked 5 years ago by Munoz.

• A:Answer It will always record 24/7, but you have to pay if you wish to go in time to view what was recorded. Minimum is $5 a month to be able to go back 5 days.

  Answered 5 years ago by Alfster

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much charge monthly to used the application

Asked 5 years ago by Moe.

• A:Answer It's free unless you wish to be able to go back in time to view footage, in that case the minimum would be $5 a month to be able to go back 5 days to review activity.

  Answered 5 years ago by Alfster

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionNeed USBC PoE Splitter to power up your USBC devices? For instance Nest Cameras. Provide more redundant power supply for your Cameras, contact Susie at Procet dog cn

Asked 5 years ago by Susie.

Q: QuestionHow many devices can access the nest camera

Asked 5 years ago by Cathi.

• A:Answer You can access it with you IOS and Android Devices.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the motion/sound alert be turned off? I'd mostly want to use this to real time monitor my older family member and not be "alerted" on my iphone everytime she moves. Yet if we weren't around I'd like to be able to use with alerts to phone.

Asked 5 years ago by doodle.

• A:Answer Yes you can turn on and off both the motion and sound alert function.

  Answered 5 years ago by Alfster

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionTo use this camera do I need to purchase the google nest? How do these cameras run? Batteries or long cord that plug into outlets?

Asked 5 years ago by Momof2.

• A:Answer You do not need anything other than a camera and a phone/computer/tablet to view the video on. It plugs into an outlet for power.

  Answered 5 years ago by Sarie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow far Is this camera can pick up wireless signal ?

Asked 5 years ago by Nike.

• A:Answer My cameras are located on the first floor in multiple locations. My wireless router is located on the 2nd floor. Having the router on the second floor increases the WIFI bandwidth if this is an option for you. Good Luck!

  Answered 5 years ago by Bill

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use the nest camera with xfinity router?

Asked 5 years ago by Greg.

• A:Answer Yes, that is how I use them all.

  Answered 5 years ago by Elfula2000

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you have to pay for some subscription to be able to look back at any footage?

Asked 5 years ago by Finne.

• A:Answer Yes.

  Answered 5 years ago by Emx3

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you use any phone to monitor or is it a specific one?

Asked 5 years ago by Bird.

• A:Answer Any phone that has the nest app and has been invited to join the group can monitor the video feed.

  Answered 5 years ago by Jake

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen you share the devices with your family, do the settings change for everyone or just your app?

Asked 5 years ago by Anonymous.

• A:Answer If the owner changes settings then it changes for everyone else as well and vice versa.

  Answered 5 years ago by FatCat

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy nest camera on outside of house has not moved yet the field of vision on my phone only displays one small section. It happened suddenly , had no problems till now. How do I correct it as wall camera us fine, so must be set up issue

Asked 5 years ago by Beaa.

• A:Answer You can control the zoom on your phone using your fingers on the touch screen.

  Answered 5 years ago by Alfster

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you need to be connected to Wi-Fi on your Cell Phone in order to view the camera ? I don't always have Wi-Fi access and that is the problem I am having with my current camera on my phone, I cant always pull it up due to no Wi-Fi confection on my phone.

Asked 5 years ago by Anonymous.

• A:Answer No, you don't need to be connected to Wifi to view the cameras. You can be at work and still view your cameras with your cellular data.

  Answered 5 years ago by Valokey81

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan a Nest model #1104 US be directly wired to the existing electrical system. I am trying to prevent the camera from being unplugged from an outlet. If not can an outdoor Nest camera be used indoors and directly wired into the electrical system?

Asked 5 years ago by Mark43.

• A:Answer All models of the Nest Cam will need to be plugged into an outlet to receive power and are not designed to be wired directly into your electrical system.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Nest wireless battery powered cameras work with dual band 2.4/5 grz wifi?

Asked 5 years ago by Lori.

• A:Answer The Nest Cam Indoor can connect to both 2.4 and 5 GHz networks, however as it is not battery powered it will need to be plugged into an outlet to receive power.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow my internet speed needs go working perfectly

Asked 5 years ago by Hadi.

• A:Answer You can find our bandwidth requirements in the following article: https://nest.com/support/article/How-much-bandwidth-will-Nest-Cam-use If your Nest Cam is losing its Wi-Fi connection, you can find troubleshooting steps in the article below: https://nest.com/support/article/Troubleshooting-when-Nest-Cam-disconnects-or-is-offline-in-the-Nest-app Please don't hesitate to reach out to our support team if any further assistance is needed. nest.com/help

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this camera record at all times?

Asked 6 years ago by Anonymous.

• A:Answer Yes if you have an Nest Aware Subscription. They have 3 categories you can choose from to fit your needs.

  Answered 6 years ago by YoungSavageVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you need WiFi to install?

Asked 6 years ago by Chris.

• A:Answer Yes WIFI is a requirement.

  Answered 5 years ago by Bill

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)