Questions & Answers

Q: QuestionCan I set the AC to run on sensor temp setting instead of the main thermostat?

Asked 11 months ago by Joseph.

• A:Answer Hi Joseph! We want to let you know your AC temperature can be set up with your Nest Thermostat only, so you can change the settings from the app — Check out this guide to find more details: https://support.google.com/googlenest/answer/9260554?hl=en#zippy=%2Ccheck-the-temperature-in-rooms-with-sensors%2Cmanually-change-the-active-temperature-sensor

  Answered 11 months ago by Google Nest Support

  
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Q: QuestionCan a single nest control both my HVAC and my dehumidifier unit?

Asked 1 year ago by Always.

• A:Answer Hey there! Thanks for your question. Yes, it is possible for a single Nest Learning Thermostat to control both your HVAC (heating, ventilation, and air conditioning) system and your dehumidifier unit, provided that certain conditions are met. Ensure that your HVAC system is compatible with your device. Most standard HVAC systems, including central heating and cooling systems, are compatible with the Nest thermostat. You can check compatibility using the compatibility checker tool here: https://store.google.com/intl/en_us/widget/compatibility/thermostat/ If you have more question and other concerns, please reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
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Q: QuestionWe lost power for a second, caused Nest to show error msg - 'Your Thermostat cannot control this equipment properly without wiring changes'. After that it shows -'No power to common (C) wire detected', It took 2 hours for furnace to re-start. HELP!

Asked 1 year ago by Neeraj.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Black

• A:Answer Hey there, Neeraj. Thanks for your inquiry on the Nest learning Thermostat. We want to know more about your concern, please reach out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
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Q: QuestionWhich model nest works best with hydronic heating system & will it keep battery charges? FYI I have 3 floors with 3 different wall thermostats now for each floor

Asked 1 year ago by Mike.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer Hi there, Mike. Thanks for your inquiry about the Nest Learning Thermostat. Most 24V heating and cooling systems, including all common fuel types like natural gas, oil, and electricity are compatible with Nest thermostats and would generally work without a common (C) wire. However, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only system. And sometimes, you may need to connect a power accessory like the Nest Power Connector to make your system compatible. Either one will provide a stable power source for your Nest thermostat when your system can’t deliver enough consistent power to it. We recommend checking your system’s compatibility with our online Compatibility Checker: https://store.google.com/intl/us/widget/compatibility/thermostat/

  Answered 1 year ago by Nest Support

  
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Q: QuestionIs there a trim kit included with the purchase of the Google Nest Learning Smart Wifi Thermostat and if so, does it match the color of the thermostat, e.g., does the polished steel thermostat have a matching polished steel trim kit? Thanks.

Asked 1 year ago by DavidH.

• A:Answer Hey there, Dsh51. Thanks for the inquiry. Yes, each Nest Learning Thermostat comes with a Nest Thermostat Trim Kit designed specifically for that model. It has only one color which is white. Visit Google Nest Help page to learn more about the Nest thermostats and technical specifications: https://support.google.com/googlenest/topic/9361775v

  Answered 1 year ago by Nest Support

  
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Q: QuestionThe thermostat is brand new. After wiring a few different ways (per instructions), the thermostat keeps turning off). The heat pump is pretty new as well. Is this a wiring issue or a compatibility issue?

Asked 1 year ago by Sherm.

• A:Answer Hey there, Sherm. We appreciate your inquiry about the Nest Learning Thermostat. Nest thermostats are designed to use very little power, and in many cases they can use your system’s heating and cooling wires to get enough consistent power. But sometimes, you may need to connect a common wire (C wire) or power accessory, like the Nest Power Connector, to make your system compatible. We recommend checking your system’s compatibility with our online Compatibility Checker: https://store.google.com/intl/us/widget/compatibility/thermostat/ If the issue still persists, please reach out to our support team and let us help find a better resolution for you. You can contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
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Q: QuestionCan the Nest Thermostat be set to turn on or off the air conditioner if either the temperature or the humidity reaches a certain level.

Asked 1 year ago by ATCee.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer Hey there, ATCee. Thanks for your inquiry about the Nest Learning Thermostat. You can control your thermostat remotely with the app, even when you’re not at home. Or create your schedules for the thermostat to follow. You can read more about this article by visiting this link: https://support.google.com/googlenest/answer/10184385

  Answered 1 year ago by Nest Support

  
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Q: QuestionWell, this Nas to work with no Karmin, which is a white wire?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Black

• A:Answer Hi there! we appreciate your interest, and we'd like to learn more about your inquiry so we can help. Please contact us anytime here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
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Q: QuestionHi, it is compaible with trane controler ( Model U MATCH) i atached some pictures.

Asked 1 year ago by Harry.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Black

• A:Answer Hey there, Harry Thanks for your interest. The Nest thermostats are designed to work with most 24 V systems. The brand or model doesn’t matter, you’ll only need to know what type of system you have. You can visit our website to learn more about the Nest Thermostat compatibility, here: https://support.google.com/googlenest/answer/9246656

  Answered 1 year ago by Nest Support

  
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Q: QuestionWill the installation cost of the Next thermostat be included and paid for by my Best Buy Total Tech membership?

Asked 1 year ago by DiscoKen.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer Hey there, CaptainKen! Thanks for your interest. We encourage you to contact your retailer for questions about the benefits or services included with your membership, and what to expect during installation along with the terms and conditions. For inquiries about the product features and functionality, feel free to visit us here: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Nest Support

  
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Q: Question4 wire thermostat, as per support group it needed 5 wires otherwise power will go down to below 3.7 V & WI-FI will be disconnected when it goes to be 3.7 . Can anybody can give the solutions without pulling 5 wires system .thanks

Asked 1 year ago by Sujit.

• A:Answer It can be used with a 2 wire system, as that is what mine has. Just a red and a white or black and white depending on your set up. Mine have stayed charged at over the 3.7 and seem to gain a little more with use. I have 5 of these set up, and they usually range around the 3.8 charge level. Check out the YouTube channel One Hour Smart Home. The guy is super knowledgeable and was a great resource when i was researching these thermostats to see if it would work with my system.

  Answered 1 year ago by MaineGirlVerified Purchase

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Q: QuestionIs the Nest compatible with a two-stage heating and cooling furnace/AC?

Asked 1 year ago by Golfbean.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer Nest Learning Thermostat has Y1 and Y2 for 2 stage cooling and W1 and W2 for 2 stage heating.

  Answered 1 year ago by Flix

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Q: QuestionHow do you no if it’s (NEST) 3rd generation ?

Asked 1 year ago by Donnie.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer It will tell you on the box, or if its something that is installed already, you can pull the face off, and there is a QR code on the back of that. You can can it and get more details.

  Answered 1 year ago by MaineGirlVerified Purchase

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Q: QuestionIf the lowest temperature of my central air system is set to 67 degrees, can swapping the control system to Nest allow it to go lower? I have a Mitsubishi central air system

Asked 1 year ago by AZ.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Black

• A:Answer Good question I am almost a year out to be able to able to operate my said Nest Controlled Mitsubishi Heat Pump HVAC Multiple Units- No response

  Answered 1 year ago by DavidL

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Q: QuestionIf internet Is lost and comes back on does the nest automatically reconnect by itself?

Asked 1 year ago by DennistheMennis.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer Yes it does.

  Answered 1 year ago by MaineGirlVerified Purchase

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Q: QuestionIf we have an old thermostat for swamp air cooling that is a knob that you turn (low cool, cool,) will I be able to install this newer one?

Asked 2 years ago by Eve.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer I recommend checking with your HVAC technician.

  Answered 1 year ago by Lulu

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Q: QuestionDoes it work with a Ranco dehumidistat and Trane AC SYSTEM?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Polished Steel

• A:Answer I'd talk to Trane before buying. Our Geothermal system is not as hands off with this thermostat. It looks cool but it doesn't work as well as advertised. It keeps changing settings, trying to learn. It's just annoying. What I really hate is unless you walk past it it doesn't display temps. Our old one was readable from quite a distance. I guess to save that one watt of electricity it doesn't display.

  Answered 2 years ago by jongigVerified Purchase

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Q: QuestionDoes the Google thermostat have a circulation mode?

Asked 2 years ago by Lina.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Stainless Steel

• A:Answer If you mean fan only, yes

  Answered 1 year ago by Flix

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Q: QuestionI pay for geek squad service each year ,they will be able to install this product in my home?

Asked 2 years ago by Nad.

• A:Answer Hi there Nad, we recommend contacting Best Buy and Geek Squad for more information about your inquiry.

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan you reprogram what your Nest Thermostat has "learned" based on your schedule? Or can you just turn that feature off if you don't want it?

Asked 2 years ago by c123s123.

• A:Answer Yes u can

  Answered 1 year ago by Hamz

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