Questions & Answers

Q: QuestionI want to get this for my daughter, but I want to know if I can install Windows 10.

Asked 5 years ago by Stephan.

• A:Answer Hi, Stephan! No, this is a Chromebook. You can't install programs on it, and its operating system is Chrome OS. Basically a web brower, however these days Chromebooks can run Linux and Android apps, so they are a lot more useful than they use to be. I prefer a Chromebook to a Windows computer, but I understand the hesitation. I still use a Windows computer at work and it is nice to load programs, but I've found that for about 95 percent of what I do, I can use a Chromebook.

  Answered 5 years ago by Kenny

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Q: QuestionDoes the 4K model have a faster/smoother refresh rate like today's smartphones have?

Asked 4 years ago by LatinMessiah.

• A:Answer If you're checking the display panel refresh rate of Pixelbook Go, the 4K Ultra HD model does 120Hz.

  Answered 4 years ago by Google Team

  
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Q: QuestionDoes this model come with the built in virus protection, built in Netflix, and the 12+hour long battery life?

Asked 5 years ago by NewToChromebook.

• A:Answer Yes, it comes with a built-in virus protection.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIf I have this Google - Pixelbook Go 13.3" 4K Ultra HD Touch-Screen Chromebook - Intel Core i7 - 16GB Memory 256GB Solid State Drive connected to a monitor, keyboard, and mouse, and have the cover shut, can I start the computer without opening the cover?

Asked 4 years ago by TomB0828.

• A:Answer No. The Pixelbook Go's cover or screen needs to be open to be able to access it. The screen automatically locks or goes to sleep mode when you close the cover.

  Answered 4 years ago by Google Team

  
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Q: QuestionLooking for a laptop for my girlfriend to use for school. Mostly to use google classroom as she’s studying to be a teacher. Will this laptop be a good choice? If so which one should I go with?

Asked 4 years ago by Abe.

• A:Answer Yes, Pixelbook Go can be used for school. She can install different apps on Pixelbook Go from the Google Play Store including Google Classroom. However, if she signs in to a school account, she might need to ask her organization’s admin to turn on several settings for her group in the Admin console to download Android apps. Take a look at the following link to learn more about it: https://support.google.com/pixelbook/answer/7568104 The best Pixelbook Go to get would depend on the user's needs. You need to consider the internal storage capacity, device's memory (RAM) and processor. We recommend checking the complete technical specifications of Pixelbook Go here: https://support.google.com/pixelbook/answer/9481398

  Answered 4 years ago by Google Team

  
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Q: Questionwhat are benefit having and using Chrombook Computers?

Asked 4 years ago by rose.

• A:Answer There are a lot of benefits in using Pixelbook Go. To name a few, it's powered by Chrome OS, so it'll automatically update itself and you'll always have the latest virus protection built-in. It's browser-based simplicity, optimized for Google apps. In addition to web apps like Facebook, Instagram, and HBO, you can also download and install Android apps from the Google Play Store.

  Answered 4 years ago by Google Team

  
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Q: QuestionIs the 256GB SSD drive on this unit SATA III or PCI (m.2 2280) ? Also can the user replace or upgrade the drive?

Asked 5 years ago by ELDesperado.

• A:Answer Neither, the SSD drive is directly soldered onto the motherboard, and it can't be replaced or upgraded.

  Answered 5 years ago by Google Team

  
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Q: QuestionDoes it come with thunderbolt 3? Can I use existing ports with and external hard drive so i can get more storage down the line?

Asked 4 years ago by voltage8045.

• A:Answer Pixelbook Go has 2 USB-C ports. It doesn't have a Thunderbolt 3 port.

  Answered 4 years ago by Google Team

  
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Q: QuestionSay that you work for the State of Michigan as a home health care provider and I have to put basically my hours in once a month for the duties that I provide. Basically Just need to know if I would be able to go to their website. Cause it's got Google.

Asked 4 years ago by Anonymous.

• A:Answer Yes. As long as the website is in public use or does not require VPNs you'll be able to access it using your Pixelbook Go.

  Answered 4 years ago by Google Team

  
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Q: QuestionCan you connect a second screen and do you need an adaptor?

Asked 4 years ago by CM.

• A:Answer Yes, you can connect a second monitor. You may connect your Pixelbook Go to a monitor or TV with an HDMI, DisplayPort, DVI, or VGA port using an appropriate USB-C cable converter. Here's a help article on our support page for you: https://support.google.com/pixelbook/answer/9134069

  Answered 4 years ago by Google Team

  
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Q: QuestionDoes this chromebook transition into a iPad? Is there a portable cd/dvd player compatible with it?

Asked 4 years ago by Lindsey.

• A:Answer Pixelbook Go is a dedicated laptop and does not convert into a tablet like an iPad. External devices like CD/DVD players may or may not work with it; we recommend reaching out to the manufacturer of the external device to check its compatibility with Chrome OS.

  Answered 4 years ago by Google Team

  
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Q: QuestionIs it safe go on line without downloading or using "antivirus"?

Asked 4 years ago by rose.

• A:Answer Absolutely. Pixelbook Go is powered by Chrome OS, so it'll automatically update itself and you'll always have the latest virus protection built-in. To learn more about Pixelbook Go, check out this link: https://support.google.com/pixelbook/answer/9481824

  Answered 4 years ago by Google Team

  
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Q: QuestionCan I connect this machine to an external bigger monitor?

Asked 4 years ago by Alfredo.

• A:Answer Yes, you can connect your Pixelbook Go to an external monitor or TV with an HDMI, DisplayPort, DVI, or VGA port using an appropriate USB-C cable converter. Find out more details here: https://support.google.com/pixelbook/answer/9134069

  Answered 4 years ago by Google Team

  
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Q: Questionis it easy to set it up? After setting up, Do we need to download another program ?or....

Asked 4 years ago by rose.

• A:Answer Yes, setting up Pixelbook Go is easy. You can check this support article to guide you through the setup process: https://support.google.com/pixelbook/answer/9501142

  Answered 4 years ago by Google Team

  
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Q: QuestionIs the EXPENSIVE... Pixelbook Go 4K... "END OF LIFE"... the same as the lower end Pixelbook Go lines on... "2025 or 2026" ???...

Asked 5 years ago by JF.

• A:Answer The Google AUE date for the Pixelbook Go is June, 2026.

  Answered 4 years ago by Mike1818

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Q: QuestionI have a Chromebook, know how my current password to log into my Chromebook. What other passwords do I need to access / reset a new device such as the PixelbookGo? Once I have the answer, I am ready to place an order for the Pixelbookk Go. Calla Lilly

Asked 3 years ago by CallaLilly44.

• A:Answer Unfortunately, we won’t be able to help provide you with a way to bypass the password for your Chromebook if you’ve forgotten it. You may need to perform a factory data reset on your Chromebook to be able to access it. If your Chromebook is manufactured by another brand, you may need to check their support on how to reset your device. However, if you’re Chromebook is a Pixebook device, you may follow the step by step guide on how to reset it here: https://support.google.com/pixelbook/answer/9134769

  Answered 3 years ago by Google Team

  
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Q: QuestionHow much storage os on the Google - Pixelbook Go 13.3" 4K Ultra HD Touch-Screen Chromebook - Intel Core i7 - 16GB Memory - 256GB Solid State Drive?

Asked 4 years ago by None.

• A:Answer The Pixelbook Go has 4 different variants. This version has a storage capacity of up to 256 GB.

  Answered 4 years ago by Google Team

  
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Q: QuestionWhat is that picture of the woman holding the laptop over the fence in the images?

Asked 4 years ago by Steve.

Q: QuestionThe price is wrong, it should be $1250.00. So. please correct the price on this laptop?

Asked 4 years ago by rose.

Q: QuestionWhy is so expensive? There are similar inn. Best Buy website for $$699.99 on sale (Samsung chrome book (red color)

Asked 4 years ago by Rose.