“The download website is GetHRBlock.com/CRNS ? Does not seem official. I cannot download from the hrblock.som site using my activation code? Was able to download the installation launcher file, but then it gets stuck when executing. Using Windows10.”
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Same problem here. Never had problems using the CD in the past. Never had problem downloading and installing any software in the past, but HBlock wont download. HR support sucks. Automated. After answering a computer for several minutes you are place on HOLD for more than an HOUR, I FINALLY GAVE UP AS MOST PEOPLE WOULD. Paid by credit card, They took my money, now no product. Wont my money back. Will never use this crap again! DO NOT WASTE YOUR MONEY.
Sorry, there was a problem. Please try again later.We had this same frustrating problem (new Windows 10 computer) and tried the options that others have mentioned to no avail. However, we just found that using Google Chrome as the default internet browser resolved this problem and we were able to get a proper dialogue box and go through the normal installation process for the tax software. If you do not have Google Chrome on your computer currently-- download that browser first. Then we changed the default internet browser to Google Chrome after downloading Chrome. You can change the default browser with these steps in Windows 10: On your computer, click the Start menu Start menu. Click Settings Settings. Open your default apps: Original version: Click System and then Default apps. Creators Update: Click Apps and then Default apps. At the bottom, under "Web browser," click your current browser (typically Microsoft Edge). In the "Choose an app" window, click Google Chrome. After these changes, go to where you saved the HRBlock_Launcher file and click on it as instructed. See if the dialogue box now shows up with text and you can continue with the install. It did in our case. Hope this helps.
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