A:AnswerThank you for your question. For 40 cups of water being used, 2-21/2 cups of coffee will need to be used. A water to coffee ratio sheet will be provided in the use and care guide for this appliance.
A:AnswerThank you for your question. We would recommend that the amount of ground coffee is increased. Also, we would recommend that you use a coarse/ percolator style ground coffee.
A:AnswerThank you for your question. We would not recommend completing a pre-brew and traveling with the coffee. To reheat coffee, remove Coffee Basket and Stem Assembly. Lock Lid in place and plug in unit; then turn on for 20 to 60 minutes, depending on amount of coffee remaining. Do not reheat if less than 20 cups are left in the Urn.
A:AnswerThank you for your question. We regret to hear that you are not experiencing optimal results while using this appliance. We would love to gather further details regarding the occurrence you have experienced. Please feel free to contact our customer service department.
A:AnswerThank you for your question. We're sorry to hear of the trouble you are experiencing with your coffee maker, as this is not a common occurrence. We would be happy to speak with you and offer any troubleshooting or other assistance you may need. Please email us at [email protected], or give us a call at 800-851-8900.
A:AnswerThank you for your question. For best results, we recommend using a coarser, percolator ground coffee. This prevents the possibility of the grounds overflowing from the basket, which can happen when finer grounds are used.