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Sounds like your tv is in store mode. I wont ask. Try this. How to Turn Off Store Mode With Remote Power up your Hisense Smart TV and have the TV remote with you. Press the Home button on your Hisense TV Remote. Now, select the Settings option. Under the Settings menu, scroll and select Device Preferences. You will see the Retail Mode. Selecting it will take let you choose between enabling and disabling it. And that is how you disable store mode on the remote on your Hisense Smart TV. How to Turn Off Store Mode Without Remote Since you have lost the remote, press the power button on the TV that will be at the sides or the back panel. There will be a menu button. Press the button. Using the channel and volume up and down buttons, you can navigate to Settings. Next using the channel down button navigate over to Device Preferences. Now using the channel down button, navigate and select the Retail Mode option and press the OK button on the TV. Here you can choose to disable the Store Mode off for our Hisense Smart TV. Conclusion This is how you turn off Store Mode on a Hisense Smart TV. If at all you can’t figure it out with the buttons on the TV, it might be time to get yourself a replacement remote right away. Now, sometimes, the TV might not be able to get itself out of the Store Mode, this is where you might have to perform a factory reset on your Hisense Smart TV.
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