“I have xfinity cable , I connected the cable from the box to HDMI 1 port and it works great, however after an hour or so, it switches back to the TV , I have to push the TV input on the control to get back to hdmi 1. How do I fix this”
Answer This Question
1-3 of 3 Answers
I was having the same issue of the 43H5510G switching from TV Mode to the App Home Screen while watching TV. This occurred about every 1 1/2 hours. Hisense Customer Service said to "reset" the TV... I never did a reset. Others have indicated that didn't work. My TV is used with a cable box from Suddenlink, which is connected from the cable box via HDMI to the 43H5510G. Originally I had it plugged into HDMI 1 / ARC... ARC: Audio Return Channel - this HDMI port is used along with a sound bar to where the TV sends sound to the sound bar. Since I do not use a sound bar I went into the Settings Menu and disabled ARC (DEVICE PREFERENCES>Sound>ARC>OFF). I also switched the HDMI cable to HDMI 2. I have not had the issue of the TV switching to the App Home Screen since making this change. Hope this works for you...
Sorry, there was a problem. Please try again later.WELL... see my previous "solution" comment. What I thought was a "fix" for the issue proved to be only temporary. After about a week, the issue of switching from TV Mode to the App Home Screen while watching TV came back. The frequency of switching isn't every 1 1/2 hours, but it is switching to the App Home screen again... Not real sure what I'm going to do... keep or return. My original comment: I was having the same issue of the 43H5510G switching from TV Mode to the App Home Screen while watching TV. This occurred about every 1 1/2 hours. Hisense Customer Service said to "reset" the TV... I never did a reset. Others have indicated that didn't work. My TV is used with a cable box from Suddenlink, which is connected from the cable box via HDMI to the 43H5510G. Originally I had it plugged into HDMI 1 / ARC... ARC: Audio Return Channel - this HDMI port is used along with a sound bar to where the TV sends sound to the sound bar. Since I do not use a sound bar I went into the Settings Menu and disabled ARC (DEVICE PREFERENCES>Sound>ARC>OFF). I also switched the HDMI cable to HDMI 2. I have not had the issue of the TV switching to the App Home Screen since making this change.
Sorry, there was a problem. Please try again later.Hello Hisense Customer, Thank you for your interest in the Hisense 43H5510G and for taking the time to provide us with a feedback. We’re so sorry that you've encountered this is. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Sorry, there was a problem. Please try again later.