A:AnswerTurned out to be a common issue with Hisense tvs, including this model. The main system board has failed and needs to be replaced, but they don't stock the part anymore.
A:AnswerHi Dan! Thank you for your interest in 55H9G, a quantum dot 4K ULED TV. HD refers to any video resolution higher than standard definition. Most full HD TV's are 1080P. This TV can display up to 4K resolution, which is four times the resolution of a full HD TV.
A:AnswerHello Hisense Customer, Thank you for purchasing a Hisense 55H9G. The option to use optical cable is: Settings / Menu > Sound > Advanced Settings > Digital Audio Out to select Dolby Digital to receive the Dolby Digital audio. If you're not able to access it from that settings, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
A:AnswerThere are various Duplex Play apps in the store, some work with the TV, others do not. Would need to know who the developer is to give a clear answer.
A:AnswerHello Hisense Customer, Thank you for your interest in the Hisense 55H9G. We're so sorry that your HDMI ARC port is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
A:AnswerHello Michael, Thank you for your interest in the Hisense 55H9G. Yes this TV has a 120Hz
panel that provides the foundations for Motion Rate 480,giving you smooth, fluid movement from all of your fast action content. This TV also have great gaming feature. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
A:AnswerHello Hisense Customer, Thank you for your interest in the Hisense 55H9G. This unit's vesa pattern is 400×300. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
A:AnswerHello Hisense Customer, Thank you for your interest in the Hisense 55H9G. The Power Consumption is 240W, Standby Consumption <0.5W and Power Supply (Voltage) AC 120V. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
A:AnswerHello Hisense Customer, Thank you for your interest in the Hisense 55H9G. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
A:AnswerHello Hisense Customer, Thank you for your interest in the Hisense 55H9G. Yes this TV supports Dolby in low latency mode. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
