Questions & Answers

Q: QuestionDoes the Roku remote allow for private listening ?

Asked 2 years ago by Ellie.

• A:Answer No, the U6GR does not have Bluetooth broadcast capability which was a feature I was looking for on a new Smart TV. It does have a 1/8" headphone jack on the back but that would disable the speaker sound. To be able to connect a Bluetooth headset so I could listen to the sound at a volume that I liked, I bought an Avantree Audikast Plus Bluetooth 5.0 Transmitter for TV with Volume Control from Amazon. It comes with an optical cable that plugs into the optical sound jack on the back of the TV and a USB power cable that also plugs into the back of the TV. The Avantee Audicast can connect two separate Bluetooth listening devices while also allowing the TV's speakers to be operational.

  Answered 2 years ago by Anonymous

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Q: Questiondoes the intense chemical smell ever go away?

Asked 2 years ago by smelly.

• A:Answer Not yet.

  Answered 2 years ago by ESDEE

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Q: Questionwhats the width on the tv stand just the stand no the tv

Asked 2 years ago by jon.

• A:Answer Hi Jon, thank you for your interest in the Hisense 55U6GR. TV Stand Width 31.3 x 8.9 inches. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: Questiondo you have to have a sound bar with Hisense - 55" Class U6GR Series Quantum ULED 4K UHD Smart Roku TV/

Asked 2 years ago by B.

• A:Answer No. Trust me when I say it’s loud enough and it’s not even going past 10

  Answered 2 years ago by AntCVerified Purchase

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Q: QuestionWhat is the weight of this tv

Asked 2 years ago by Bob.

• A:Answer Hi Bob, thank you for your interest in the Hisense 55U6G. The weight of the TV without stand is 32.4 lbs. Weight with the stand is 32.8 lbs. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionIs this TV still available for the $85.99 price tag?

Asked 1 year ago by DarrylSr.

• A:Answer Hi DarrylSr, Thank you for your interest in the Hisense 55U6GR. We kindly suggest reaching out to BestBuy to confirm. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to your satisfaction. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionI can get lathe way to the check out put in my info by the way it says its available but not o my dare where can I find out where to have this delivered to

Asked 1 year ago by sam.

• A:Answer Hi Sam, Thank you for your review on the Hisense 55U6GR, and for sharing your feedback with us. Many websites use a geolocation system to determine your location. For information regarding pricing, discounts and availability of this model, please reach out directly to BestBuy. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionWhy do you get to dictate what I consider to be nearby?

Asked 1 year ago by Tim1.

• A:Answer Hi Tim1, Thank you for your interest in the Hisense 55U6GR. Many websites use a geolocation system to determine your location. If you don't think the default pick up store accurately reflects your location, please click on the location. The website will show you more store pickup options in the area. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionIs there a work around for the eARC issue for DTS-X sound bars or is it a hard no?

Asked 1 year ago by ArnoldK.

Q: QuestionIs there any solution for DTS-X Soundbars or is it a hard no?

Asked 1 year ago by ArnoldK.

Q: QuestionPicture on screen isn’t stable, it flashes. Anyone know of a fix?

Asked 2 years ago by Washer.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense 55U6GR. We're so sorry to hear that your TV is not working as it should. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionHow can I get a power cord for this tv?

Asked 2 years ago by CHARLES.

Q: QuestionHow do you get the screen to stop flashing? I tried resetting it, and the factory reset, but it keeps coming back. I have to restart it every time I use it.

Asked 2 years ago by Matt.

• A:Answer Hi Matt, thank you for your interest in the Hisense 55U6GR. We're sorry to hear that your TV is flashing. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionIs there Bluetooth capability? I’d like to utilize ceiling BT speakers.

Asked 2 years ago by APat.

• A:Answer The Hisense Roku Platform does not come with Bluetooth built in. However Roku does offer their own Roku wireless speakers and sound-bar at a reasonable price. If you already have speakers you want to use you may want to consider looking into Hisense TV’s other branded platform televisions. I prefer Roku and currently use a optical connection to a third party sound bar that has Bluetooth enabled connectivity options.

  Answered 2 years ago by RobertEVerified Purchase

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Q: Questionmy remote is not working on the .can this tv work without remote?

Asked 2 years ago by Anonymous.

• A:Answer If you are using the Roku platform you can download the Roku app to your smart phone and use it just like your remote. This model also has voice consults options and can be controlled using the Amazon Alexa app and Alexa devices. If you have other Roku devices in your home that have working remote controls, you should be able to pair them to this TV to get basic controls to function.

  Answered 2 years ago by RobertEVerified Purchase

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Q: Questionwhat are the wattage of the speakers?

Asked 2 years ago by jazzygirl.

• A:Answer Hi jazzygirl, thank you for your interest in the Hisense 55U6GR. The Audio Output Power (Watts) 10Wx2. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv have an ATSC 3 tuner?

Asked 2 years ago by Will.

• A:Answer Hi Will, thank you for your interest in the Hisense 55U6GR. No, this TV does not support ATSC 3.0 tuner. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionHow do you access antenna/local TV after doing a 'search' all channels? I have rabbit ears and had to search each time. Favoriting the channels has not helped, as they don't save when I turn off/on the TV(pic). I'll return the TV if there's no easy way.

Asked 2 years ago by JB303.

• A:Answer You may to upgrade your antenna to an HDTV antenna mounted in an direct line of site to the nearest broadcast tower. You should also rescan your signals able make sure to select the “Save” option when the scan is completed. The Live TV app will scan for saved signals every time you open it. If the channel signal isn’t found it won’t broadcast . Upgrading your antenna as mentioned should solve the problem.

  Answered 2 years ago by RobertEVerified Purchase

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Q: Questiondoes this tv use wifi for roku i do not want cable installed

Asked 2 years ago by jkake.

• A:Answer Yes, it has wifi or ethernet.

  Answered 2 years ago by CFLackyVerified Purchase

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Q: QuestionWhich wall mounts will work with this TV

Asked 2 years ago by Angela.

• A:Answer Standard wall mounts.

  Answered 2 years ago by CinbadVerified Purchase

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