Does anyone have a fix for the lip sync lag? I have never had this issue with any TV. Now it is like a Japanese movie every time i watch a show or DVR. I can hardly stand it. null

Question

Garrett · Accepted Answer

Hi! 
 I just had this same issue, and literally on the eve of returning my TV, I found a solution (that worked for me). It turns out the issue appeared to be my cable box, not the TV. I set the audio output on the box to PCM only instead of Dolby, and suddenly the tv kept sync (I still had to set the sync settings on it, but prior to that, I'd do so, and after 10 minutes it would be out of sync). I found the same issue with our Roku, and setting it to PCM only audio output fixed it as well. Hopefully this is helpful!

STARUSHKA · Answer

BINGO! Change the DOLBY to STEREO and stay on PCM! Aaaaaaaaaaahhhhhhhhhhhhhh. We use Spectrum with ROKU. We love our 4 year old HISENSE! (Odd fact; lost our two televisions, hot water heater, and HVAC all in the same week ... no storms, no power surges, except for the one in our bank account!)

Answered by STARUSHKA 6 years ago

marlene1 · Answer

Sound delay, I am having same problem. Sound is behind the picture.
..

PS2019 · Answer

For me it was just the opposite; I had to switch the TV to Dolby and the lip sync problem instantly vanished. Odd, to say the least.

RayB · Answer

I have had the same issue with my Hisense TV using it with Direct TV. I have my Direct TV set to PCM and sync issues with sound still happen. The only fix I found it to make sure when you are done watching tv that you turn off the satellite receiver and the tv completely. When you do this the sound will sync like it is supposed to when you turn everything back on. On the Direct TV remote if you hit the on button the tv will still shut off but the satellite receiver stays on and next time you turn the tv on the sound will be out of sync. I wish I would have bought the comparable LG or Samsung.

Answered by RayB 6 years ago

Krash · Answer

Also, change the hdmi connection on the tv from 60hz. To 30 hz. This may help if using comcast box

Bgivey · Answer

We found a simple fix

Don't turn on the satellite or cable box until AFTER the TV is turned on.
If you start programming first, the TV is always playing catch up

LolaB · Answer

No solution here, but I did want to add my experience with lip-synch issues, as I think there may be more going on than just how a cable box, if applicable, is set up. Intermittent, finicky lip-syncing issues persisted for us with this TV, despite no issue on other 4K sets (including another Hisense model) that were set up the same way. We were NOT using a cable box, satellite box or IPTV setup. We noticed the issue while streaming on a Fire TV 4K as well as on over the air antenna TV. The TV was properly connected via the ARC port with a correct hi-speed HDMI cable to a newer Denon 4K receiver with HDMI 2.0 at 60 fps. HDMI set to “enhanced.” (I tried a couple of cables to be sure.) We’d previously been using both that receiver and that Fire TV on another 4K set in the house, both plugged into 60 fps ports, with no issues at all. We have another Hisense 4K model that is using a sound bar in the ARC HDMI port at 60 fps as well as the same model Fire TV at 60 fps (HDMI set to “enhanced”) with no issues. We have another 4K TV with a Denon 4K receiver and Apple TV 4K set up the same way with no problems. This is the only TV on which we experienced this issue. Plus, the problem was intermittent, as well. Sorting out intermittent issues is always more difficult, of course. I imagine we could have possibly sorted it out if we continued to experiment, but, ultimately, we decided that we shouldn’t have to sort out something like this on a new set when the same configuration and hardware have posed no issues on our other newer 4K sets. We ended up returning this set. We do have and like other Hisense televisions, but this model just didn’t work out for us for a few reasons, the lip-syching being one. It’s okay, though. We still like Hisense and do recognize that this set has many great features, including the very good picture quality and motion handling. I’m sure we won’t let this one experience stop us from buying another Hisense in the future. Just not this particular model.

Answered by LolaB 6 years ago

Frees · Answer

Make sure both the tv and (for me it was dish) are set to pcm in the audio options.

DisappointedCustomer · Answer

I had the same lip sync problem with the Hisense 65H9EPlus model when watching Spectrum cable TV. I had no problems with the sound when streaming or watching DVD or USB videos. Called Spectrum and the technician came to our home and spent three hours helping us. He changed three cable boxes and could not correct the problem. The temporary fix I was forced to use was to turn the cable box off and back on which reset the sync. However, after forwarding or reversing the video or pausing the video, the sound got out of sync again, every time. We called Hisense for technical help four times only to learn from them that they had no solution to our problem either but they were aware of it, had other callers who reported similar problems, and were working on a solution. They couldn't give me some idea of when they might find a fix so, under pressure to return the TV to Best Buy before their return window expired, I returned the TV two weeks after purchasing it in exchange for another manufacturer's model. That was five weeks ago. I don't know if Hisense or Spectrum have found a fix for this problem or not since that time. Otherwise, I was totally satisfied with everything else about the Hisense model, especially the picture. The Samsung model I bought doesn't have any of these sync issues with the sound and the Spectrum cable box.

Answered by DisappointedCustomer 6 years ago

Susan · Answer

I had this problem with new VIZIO TV bought 12/24/2019 at Walmart; syncing issue started right away; thought was cable box; Spectrum came twice; still issues; swapped out with another TV - only the Vizio had problem; got Vizio to honor warranty *Walmart only give you 30 days and I was there at day 45! - Vizio sent me a new TV; still had problem... Spectrum came again... and we fixed it! Here's SimPLE solution. 

1. make sure TV is plugged into it's own surge protector and wall socket - I had printer, modem, DVD player also plugged into same multiple plug surge protector as the TV. Got TV's it's own surge protector and plugged into its own wall socket. 
2. Don't use the "system" button to turn on TV and Cable at same time - do TV then cable - ( the spectrum remote has a button "System" that turns on both the TV and Cable Box with one click. now I click TV - then Power; wait for TV to turn on; then click Cable - then Power up the cable box...

Voila - issue totally resolved! don't know if its the designated power source just for TV or the sequence change of turning on TV then Cable.. but I don't care … IT WORKED!

Flowerchild · Answer

How can i syn the audio on my Toshiba TV. Its lagging..

JeffreyC · Answer

A solution. Most smart TVs have an audio setting that will adjust the volume during and because of commercials. It might be called leveling or something else. What it does in order to work, is delay the audio in order to adjust its value. Turn off that setting!

Answer

I had the same issue with my wireless surround sound not syncing. I hard wired my soundbar to the back of the tv with an Opt Cable (not an Aux cable - which wouldn't sync). Then once the soundbar was synced with the tv via the opt cord, I could get the wireless surround speakers to sync to the soundbar. I have a Samsung QLED Smart TV and a Polk Audio wireless Soundbar with wireless Surround sound speakers.

Dave · Answer

Had lip synch out on our 75 inch Hisense TV, went into speaker settings, there is a synch mode, put it back to 0

Larry · Answer

New QLED Samsung had the same problem when used with TIVO, and I couldn't solve it by adjusting the audio delay in the Samsung TV's settings. 
However, problem was solved by going into TIVO settings for Audio and changing from Dolby to PCM only.

Mike · Answer

I read and tried all of the recommendations above and nothing quite did it. I realized that I had been messing with the modem earlier and thought to try resetting the roku box. Any that did it!

Garyz · Answer

Turn off sound effects like sound leveling.

Rich · Answer

IDK but I also have had that happen.
Having some other issues as well.
I'm going to Best Buy to see if I need another TV or what their Geek squad can do for me.
I haven't had any luck with calling Hisense about my issues. Sorry you are having the same problems.

Answer

We just got the Hisense 70" TV yesterday and after we got it mounted on the wall and hooked up to the surround sound and Verizon Fios box, about an hour later the mouths were out of synch. We changed the audio settings to Dolby from PCM and that fixed it. But then it happened again, so we plugged the digital audio cable directly from the cable box to the surround sound and that synced it again. We're hoping that it will be the last fix by cutting out the routing through the TV.

JohnT · Answer

I had the same issue with Hisence 65' tv and bell expressvu, tried every setting on the TV and sound bar, nothing would work unless i would pause live tv, and then un pause, then the issue wasnt as bad, but still off a bit. this seemed to only occur on HD channels. But thanks to reading these comments, i checked if bell expressvu had a Dolby/PCMI setting, and sure enough it did. set it to PCMI only, not works great (so far).

Bubba · Answer

Comcast gave me a bad HDMI cable. I replaced it and fixed the problem.

Jerone · Answer

Check the audio out settings on the tv. It may be looking for a sound bar.

Mari · Answer

Hi.I reset all picture(not sound)settings to default and problem resolved.Good luck.

LeviH35 · Answer

FIX FOR AUDIO DELAY ON HOPPER 3!!! 2021
Okay go to Menu
Go to Settings
Go to audio output 
Turn off dolby digital
Done

Johnathan · Answer

I bought a sony XBR-43X800E. I had the geek squad come out to see if they 
could fix the lip-sync problem. He said that he couldn’t to anything,
and to take it back to best buy. 
So I did.

Answer

Well I had that problem I turned off Dolby digital under the settings I went under audio by George it worked instantly I hope it works for you. Cause it's annoying.

Krash · Answer

I had this problem also..I had to change the sound settings in my comcast cable box to fix it.. .the cable box was the problem.

“Does anyone have a fix for the lip sync lag? I have never had this issue with any TV. Now it is like a Japanese movie every time i watch a show or DVR. I can hardly stand it.”

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