Questions & Answers

Q: QuestionI bought a Mac mini, and a netgear router, and use MIDCO internet, now our iPhones don’t always have internet, Our smart TV can’t access streaming, and we can’t print. Can you get everything connected and working?

Asked 1 year ago by Pat.

• A:Answer yes that is very similar to what we had them do -- and he got it all working -- even though we had a hard time with the password - he got it to work -- very happy

  Answered 1 year ago by MichelleS

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Q: QuestionWe would like to have a wifi extender set up in order to use wifi service in an outdoor shop. Can this be done?

Asked 1 year ago by lwas.

• A:Answer This is essentially what I had done, but I bought the TPLink extender on Amazon bcause Best Buy didnt sell what I needed. The tech said they dont do exterioe work, but at leadt he connected the extender to my internet server. Then i was able to buy a longer ethernet cable and aim the extender at the othet bldg. It gives us 3 bars in the main room of the bldg 300 feet away.

  Answered 1 year ago by KatherineVVerified Purchase

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Q: Questionwill they make sure all tvs are working if I buy new router and modem? i

Asked 1 year ago by coach67.

• A:Answer Yes

  Answered 1 year ago by HappyFamily

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Q: QuestionCurrent home wifi setup: Have old modem & router (coaxial cable), CPU, VoiP, 3 networks (only use 1), access point in basement..have to reset router 1x/day. Want to cut cable TV to get YouTubeTV. Have gigablast service. will BB Home Wifi setup help fix?

Asked 1 year ago by stolani.

• A:Answer I had the geek squad set up my mesh network. Same modem. Now get 97mbs! even in my shop that has metal siding!

  Answered 1 year ago by RDKing

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Q: QuestionWould you help run CAT6 and install the access points ?.

Asked 1 year ago by Robin.

Q: QuestionI would like a home security system not wifi and can Best Buy do this

Asked 2 years ago by garfreak.

• A:Answer dON'T LIVE IN PRIVATE HOME

  Answered 2 years ago by DennisVerified Purchase

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Q: QuestionI have a netgear router and 3 extenders now that work well inside the house. But outside there are several dead zones. What’s the best way to get better coverage? Do I add another extender that can be placed outside?

Asked 2 years ago by Budge.

• A:Answer hAVE NO SUCH EQUIPMENT

  Answered 2 years ago by DennisVerified Purchase

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Q: QuestionMy first Router to connect or work with a Spectrum Modem . I would like to know WHERE it will be installed, in order to CLEAR AWAY the correct area. Should I be looking for a certain plug or socket receptor already on the wall somewhere?

Asked 2 years ago by Anonymous.

Q: Questionwould my wyfi routercause me problems getting my wireless printer hook up

Asked 2 years ago by gator.

• A:Answer yes it could if it is. not talking to itis something the geeks could fix.

  Answered 2 years ago by RichardVerified Purchase

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Q: QuestionDo you guys service Next Gen consoles? There is an issue with a PS5, isp had checked remotely and said everything is working properly, but it definitely isn’t. What do I need to make everything 100% secure.

Asked 2 years ago by Namenick.

Q: QuestionIf I have centurylink internet router in my home, and am a member of total tech with geek squad will you still come to the house and check the connection from my upstairs router so I could get better connection downstairs to prevent buffering and slow int

Asked 2 years ago by EddieD.

• A:Answer They did that for me.

  Answered 2 years ago by JamesHVerified Purchase

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Q: QuestionIf I am a total tech member, will the geek crew come and check my wifi setup out, and give me advice to better my connection.

Asked 2 years ago by BP.

• A:Answer That is exactly what they did for me.

  Answered 2 years ago by DustyKVerified Purchase

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Q: QuestionI got a new modem for gaming PC but I can get it to connect to my home wifi however it will connect to my mobile hotspot. Can you help get it to connect to my home wifi?

Asked 2 years ago by Shanat.

• A:Answer If you are aTotal tech member, they will take care of it, no charge.

  Answered 2 years ago by JamesHVerified Purchase

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Q: QuestionI scheduled and paid for an appointment but had to cancel at the last minute how do i reschedule? do i just have to start over ?

Asked 2 years ago by Anonymous.

• A:Answer TV was delivered because installed. The guys are very professional. They did a great job courteous. I couldn’t be happier with the service and the purchase.

  Answered 2 years ago by ShroudVerified Purchase

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Q: QuestionDoes home wifi set up including running new cat 5e or cat 6 lines?

Asked 2 years ago by Jram.

• A:Answer No

  Answered 2 years ago by MyLabMickeyVerified Purchase

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Q: Questioncan geek squad do home wifi troubleshooting ? our connections keep dropping, this netgear nighthawk was bought new at best buy about 6 months ago and installed by geek squad. no apps were put on my phone and no security updates.

Asked 3 years ago by frustrated.

• A:Answer Call the Best Buy 800# for that answer. They have people on hand that can answer your question before you even make an appointment. You've got everything to gain from making that call. Best wishes my friend!

  Answered 3 years ago by DISAPPOINTEDPURCHASE

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Q: QuestionNeed to add wifi via a router i will purchase to replace my spectrum modum. I will need inslatation as well as product specific advice. .AND also a: want t router that will LATER be combatable with Greenlight internet service.. ANF will later need

Asked 3 years ago by Anonymous.

• A:Answer You'd be surprised, as I was, how knowledgeable sales associates in the store are. Stroll on by your local brick and mortar Best Buy store and visit with an associate. BTW, you can make an appointment by phone or the Best Buy app. for a Geek Squad in home appointment. Good luck, have fun, be happy!

  Answered 3 years ago by DISAPPOINTEDPURCHASE

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Q: QuestionI live about 40 miles from the closest Best Buy store. I need help in setting up my new mesh wifi system. Is there an additional cost for drive time to my home over the $99.99 fee?

Asked 3 years ago by Rapidan59.

• A:Answer Call the Best Buy 800 number and you can get your questions answered. If you see something you like they can help you get what you need and ship it directly to your home, possibly with no delivery charge. Check it out!

  Answered 3 years ago by DISAPPOINTEDPURCHASE

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Q: QuestionSparklight came out. Everything is working ok. He suggested I install an ethernet cable connecting the extender and desktop. How do you do this? I know have to plug each one end of ethernet cable on the extender and the otther one on my desktop. What else

Asked 3 years ago by Kujo.

• A:Answer You MUST have an Ethernet outlet somewhat near to your desktop (in same room). Once you plug the Ethernet cable from your Ethernet outlet into the back of your extender, theoretically you should be able to connect your desktop to the internet wirelessly.

  Answered 2 years ago by SCDIIIVerified Purchase

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Q: QuestionPurchased a new tv and had it installed then my Direct TV box went out and I have a new one but no RCA cable from TV to the box. Do you have din to RCA cables

Asked 3 years ago by Kmac.

• A:Answer Did not buy a TV

  Answered 3 years ago by cindyVerified Purchase

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