“I’ve had my humidifier for less than a month. The other day I noticed lots of moisture on the table it sits on. I turned off the machine, and thought the issue was that it was raining outside. Now today it does not work? No humidity is coming from the top”

Asked by Willow 5 years ago

1-2 of 2 Answers

If it was raining outside, that shouldn't matter unless you are operating the unit outside, WHICH YOU SHOULD NOT BE DOING for obvious reasons!! I'm not sure if you shorted the unit out because it was leaking likely from the base.. but you can try letting it dry out and then fixing the source of the leak. For me, it was at the nebulizer where it interfaces with the base of the unit, and this video shows you how to fix it. But if your motor is shorted by water getting into it, I can't help you there! https://www.youtube.com/watch?v=wsY9TAhSUwg
Answered by Giovanni 5 years ago
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This is not what we expect from this humidifier Willow. Please contact our consumer relations team by emailing us at [email protected] and we will be happy to help you. Thank you.
Answered by ManufacturerTechSupport 5 years ago
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