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Hi there! This may be something one of our specialists can assist with. Your Power Scrub comes with a two year limited warranty that protects against manufacturing defects. To find your closest service center, you can go here: http://bit.ly/2k6RiDf. Please have your receipt available to verify warranty. If further assistance is needed, please feel free to reach out to us on Facebook or Tweet us @HooverUSA. We're here for you! -Michael, Hoover Customer Care
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