Questions & Answers

Q: QuestionIs it hard to fix a flat. And where can you get parts?

Asked 5 years ago by Carl.

• A:Answer We have had 3 flats using this product. Twice it went flat in under two weeks, and the last time it lasted about 2 months. It is not easy fixing the flat. It can be done but with a lot of work. We got the insurance that best buy offers and it costs us $100 to exchange each time. Knowing what I know now of this product and how often it gets flats, I would NOT recommend this product to others. It is a blast to use but it gets a flat way too often to justify the price or fun it does offer.

  Answered 5 years ago by ConsumerAdvocateVerified Purchase

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Q: QuestionWhy do this scooter drop in speed,more like stalls while riding with the throttle fully engaged?

Asked 5 years ago by Tnice3.

• A:Answer We experience the same thing, riding fine then just loses power for a moment and kicks back into driving again. Like a weird stall of some sort for no reason. Why is this happening?

  Answered 5 years ago by ScooterVerified Purchase

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Q: QuestionWhat model is this really? Is this a M365 Pro? A ninebot Max? The Hover website does not show this scoot. Is this a BestBuy only product that was made directly for Best buy kind of like the hover-1 Pioneer was made for Walmart?

Asked 5 years ago by SuperScooter.

• A:Answer It’s built like a Ninebot max with a much smaller battery range, worse brakes, and 6lbs lighter than a max. I own the m365 and this alpha and they are very different. The alpha is more powerful, taller handlebars, much smoother ride due to larger tires, more stable, wider deck more comfortable on feet, much better headlight and display. Also has a speaker if you want to play music while you cruise The m365 is more slender, has better range is about 10lbs lighter much easier to load in a truck/back seat, better brakes. Much worse ride quality and more prone to flats. If you weight more than 200lbs or are taller than 5”10 you will appreciate the alpha

  Answered 5 years ago by James562

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Q: QuestionIs this item (battery) FAA approved for commercial flight transport

Asked 5 years ago by Anonymous.

• A:Answer No. According to the FAA, any battery larger than 160 watt hours (Wh) is not allowed in carry on or checked baggage. According to the manufacturers specs, the battery in this unit is 36 volts (V) at 6 amp hours (Ah). The formula for converting volts (V) and milliamp hours (mAh) to watt hours (Wh) is: (mAh * V) / 1000 = Wh. 6Ah from the spec is equal to 6000mAh, so the formula is as follows: (6000mAh * 36V) / 1000 = 216Wh. Since 216Wh is above the allowed 160Wh allowed, this would go against FAA regulations for battery size on an aircraft.

  Answered 5 years ago by Jason

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Q: QuestionI got a flat. What is the tire size? I know it's 10 inch but by 2 or 3 inches? Also, how do u take the back tire off so I can change the inner tube? Please help!

Asked 4 years ago by Snance2.

• A:Answer Join the flat club! I get a flat every time I use it (3times) and yes! The back tire is a pain! Its 10x2.125 by the way. YOU MUST BY WITH valve at an angle or it won't fit properly. I got mine thru Amazon. Waiting for a Solid tire so i don't have to change the flat each time (im a girl by the way) and its getting on my nerve. Ggoo to you tube, that's how i did it go change my tire. It's hard to put it back on. You will need 4 hands. Be careful with the roter, you don't want it to bend. Hope this helps

  Answered 4 years ago by Kmelia69

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Q: QuestionError message E9, "brake failure" manufacturer says this is unrepairable. Is that true?

Asked 5 years ago by Yukon1983.

• A:Answer Most likely it’s your electronic brake switch. This is a very easy part to replace. You have to remove the handle my twisting it off. Switch has one screw in the body that you can loosen, this will be required to pull it off later. There is one screw that is holding the plastic rack for the screen that resides between both handle. Remove that screw and remove the screen plastic cover off. I can now remove the electronic brake switch. Carefully remove the wire shielding electronica brake switch wire it and the circuitboard wires. Simply simply disconnect the wire coupling. Get part, perform the install using reverse steps. In ours that little plastic piece in the pic broke off, it is a switch position sensor...without it E9 code will show up.

  Answered 3 years ago by Dean

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Q: QuestionWhat is the spring clip on the left handle bar?

Asked 5 years ago by Rickie.

• A:Answer It is the locking mechanism used for attaching handle bars to back wheel when it is folded to conserve space.

  Answered 5 years ago by Nick

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Q: QuestionHow far can a fully charge battery go?

Asked 5 years ago by Zai.

• A:Answer 7-10 miles depending on weight and ride mode

  Answered 5 years ago by jazzphan1984

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Q: QuestionWhere can I find a tire for a hover 1 alpha electric scooter

Asked 3 years ago by Caramel.

This question was asked about the related product: Hover-1 - Alpha Foldable Electric Scooter w/12 mi Max Operating Range & 17.4 mph Max Speed - Red

• A:Answer Do yourself a favor, get the 10 inch honeycomb tires off Amazon, and take the wheels and tires to a tires shop. You will never get a flat or have to change tires again. It’s cheap to have them put on and save yourself some trouble.

  Answered 3 years ago by Ashleybsby

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Q: QuestionHow do i fix my power button which is stuck in the panel between the handle bars?

Asked 4 years ago by Sidekick.

• A:Answer I would try to unscrew the two or four screws right under the handle bar and see if you could push it back out

  Answered 4 years ago by AJdaManVerified Purchase

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Q: QuestionIs this scooter good for a tall person? I am 6'6 and don't want to be hunched over when riding.

Asked 5 years ago by Isthisscootergoodforatallperson.

• A:Answer Yessir - I have 4 of these scooters and one of my buddies is 6'3 and was comfortable on this. The base is wider than most scooters and the t-handle itself is a tad thicker and taller as well.

  Answered 5 years ago by LukeVerified Purchase

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Q: QuestionMy daughter just got this for Christmas however we cannot fold it down. The lever is too hard for us to push down on it unless we are doing it wrong. Can someone explain how to fold it? Thank you!

Asked 5 years ago by JaiLeah.

• A:Answer They are very tough push the red button in and use screw driver to pull out lever they made them very heavy duty compared to last model that was very loose

  Answered 5 years ago by Niko

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Q: QuestionWhat is the manufactures telephone number?

Asked 5 years ago by Joe.

• A:Answer I couldn’t find a number you have to email them

  Answered 5 years ago by Jack151Verified Purchase

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Q: QuestionHow far or long does the battery last or go? Can you take a nice ride on a flat trail do say 1-2 hours

Asked 5 years ago by Cindy.

• A:Answer Ultimately the battery runtime will depend on the weight of the rider. High and low temperatures also affect battery performance. I'm 235lbs and while I haven't had a need to ride for that amount of time in a single ride. I believe I would get about 1/12 hrs at top speed (I average 16mph with a range of 14 to 18 mph in hill country). There is a setting that limits top speed (around 12mph) and preserves battery life, so I'd imagine I could get a 2hr ride out if it, if I needed to. Hope that helps!

  Answered 5 years ago by JasonVerified Purchase

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Q: QuestionHow does this handle hills?

Asked 5 years ago by Professor.

• A:Answer at max weight limit I get 15mph around a 10-15% grade

  Answered 5 years ago by Pres02

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Q: QuestionWhy isn’t my scooter holding a charge?? Is there a certain way to change it

Asked 5 years ago by Anonymous.

• A:Answer Charging the unit: There is a small rubber cap under the standing platform that when removed reveals the charging port. plug the charger in the wall there should be a green indicator light that lets you know it is ready to begin charging (if there is a red light or no light your charger is likely damaged). Now connect the charger to the scooter the green light should turn red this indicates the charger is charging the battery, wait until the charger light turns green to indicate a full charge has completed (up to 6 hours). Remove the charger from the scooter. Your scooter should now be fully charged, if it is not you may have a defective scooter and should exchange it for another one.

  Answered 5 years ago by USPANews

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Q: QuestionWhat is the output of the charger? 42V 1.5A?

Asked 5 years ago by JayN.

• A:Answer Charger model THX-420150KV INPUT: 100-240v - 50/60Hz 1.2A max OUTPUT: 42V --- 1.5A

  Answered 5 years ago by Joshua

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Q: Questionwhat is the weight limit on this scooter

Asked 5 years ago by ali.

• A:Answer 265 lbs

  Answered 5 years ago by DBDB

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Q: QuestionCan I test drive this at best buy?

Asked 4 years ago by K.

• A:Answer No scooters are available to test drive in any big box store that I am aware of esp Best Buy....

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionIs it waterproof

Asked 5 years ago by Anonymous.

• A:Answer No, it is not waterproof.

  Answered 5 years ago by CommunityAnswer

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