Questions & Answers

Q: QuestionWhat is the screen size of this HP laptop?

• A:Answer This HP laptop has a 14-inch display.

Q: QuestionDoes this Chromebook come with any pre-installed antivirus software?

• A:Answer Chromebooks have built-in virus protection, so you don't have to worry about installing antivirus software.

Q: QuestionWhat type of processor does this Chromebook have?

• A:Answer This Chromebook is equipped with an Intel Celeron N4120 processor.

Q: QuestionHow long does the battery last on this Chromebook?

• A:Answer The battery can last for up to 14 hours with mixed usage.

Q: QuestionDoes this HP Chromebook have a touchscreen?

• A:Answer No, this HP Chromebook does not have a touchscreen.

Q: QuestionWhat is the storage capacity of this HP Chromebook?

• A:Answer This HP Chromebook comes with 64GB of eMMC storage.

Q: QuestionWhat is the AUE date (Automatic Update Expiration date)?

Asked 2 years ago by George.

• A:Answer I think this is wrong. According to what I saw under the system information, it stops updating in June 2027. Is that correct?

  Answered 2 years ago by BernadetteMVerified Purchase

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Q: QuestionCould someone please verify Automatic Update Expiration Date on this Chromebook (HP model 14a-ne0013dx)? There seems to be a discrepancy in answers regarding actual date. I do not want to consider purchasing without confirming date. thank you

Asked 2 years ago by Sally.

• A:Answer While this Chromebook did come out in 2022, the AUE is based on the release date of the system board inside the Chromebook not the release of the Chromebook itself. The N4120 CPU and the boards based around it came out in 2019 which is why the AUE is 2027.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this come with office

Asked 2 years ago by Anonymous.

• A:Answer No, but you can download the app of it on the computer and it works smoothly

  Answered 1 year ago by LeilaniVerified Purchase

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Q: QuestionCan this Chromebook run Netflix or Amazon Video Apps?

Asked 2 years ago by Doc.

• A:Answer Thank you for your question! The HP Chromebook 14a-ne0013dx is able to run such apps as Netflix or Amazon Prime Video by downloading them through the Google Play Store.

  Answered 2 years ago by HP Team

  
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Q: QuestionSo this Chromebook will work without wifi correct? Also when I first get it is it already unlocked and also how do I set it up

Asked 2 years ago by Babyl.

• A:Answer Setup on a new chromebook is easy and intuitive (not any harder than setting up a cellphone). It is "unlocked" when you get it. It will "work" without wi-fi, but it is MUCH more powerful and useful with a wi-fi connection. You can use your cellphone as a hotspot (that is, as a "network" sorta like your router at home), and hook up to the internet anywhere (in a car, the park, etc.). Hope this helps!

  Answered 2 years ago by papi

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Q: QuestionCan I put Windows on this Chromebook? My son wants to use some software only compatible with Windows. Thanks

Asked 2 years ago by Laura.

• A:Answer In theory, yes. It would require buying a copy of Windows, formatting the hard drive and then installing Windows. However, because the computer has only 64 gigabytes of storage, there would be little else he could install on the computer. A better option would be to get a computer that comes with Windows already installed.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes this Chromebook only work with wifi? Or will I be able to use it without wifi? I just want to make sure before I buy it I never had one. I want to be able to use it at the park, in my car, and such.

Asked 2 years ago by Babyl.

• A:Answer Yes, it will, but be aware that some apps and services won't work. One option is to turn on the "hotspot" feature on your phone. That will create a portable WiFi network that you can use to put the computer online.

  Answered 2 years ago by HP Team

  
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Q: QuestionHow many USB ports does this have ?

Asked 2 years ago by Anonymous.

• A:Answer This Chromebook has 2 USB-A ports and 1 USB-C port.

  Answered 2 years ago by HP Team

  
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Q: QuestionWhat is the Auto Update Expiration (AUE) date on this Chromebook and why is it not included anywhere on the Best Buy website? How much of the expected UAE has expired before I would even receive this product? Why hide the date anyway...

Asked 1 year ago by WhyBuyOldProducts.

• A:Answer Thank you for the feedback. Google sets the Auto Expiration Update, not the manufacturer or retailer, and it is subject to change (lengthen). The AUE is based on the date the product was introduced - originally offered for sale. For the 14a-ne0013dx Chromebook, the AUE is June 2027. Learn more here: https://support.google.com/chrome/a/answer/6220366?hl=en#zippy=%2Chp

  Answered 1 year ago by HP Team

  
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Q: QuestionOne of the pictures shows a micro SD slot. Does it now have one?

Asked 1 year ago by Deb.

• A:Answer Thank you for the question. The 14a-ne0013dx Chromebook does not have an SD card reader. You can connect an external card reader, though. We'll ask Best Buy to remove the picture from its media roll.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes it come with a charger or do I buy that separately?

Asked 2 years ago by Izzy.

• A:Answer Comes with charger

  Answered 2 years ago by BlessedVerified Purchase

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Q: QuestionCan this chromebook run roblox?

Asked 2 years ago by hi.

• A:Answer Yes, this Chromebook does support Roblox.

  Answered 2 years ago by HP Team

  
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Q: QuestionHow many GHz does it have?

Asked 2 years ago by Mike.

• A:Answer Assuming you're talking about the processor, there are two speeds listed for it. The "base speed" is 1.1 GHz. Think of that being like the idle speed of a car engine. And just like a car engine, the processor can speed up as its workload increases. The Celeron N4120 processor in this computer can speed itself up to 2.6 GHz.

  Answered 2 years ago by HP Team

  
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Q: Questionthis is my 2nd chromebook.. just making sure i dont need to get an anti virus.. last notebook they guy at store said i dont need one.. just want to make sure

Asked 2 years ago by Kimberly.

• A:Answer Hello. Thanks for your question. The HP Chromebook has a built-in virus protection.

  Answered 2 years ago by HP Team

  
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