Questions & Answers

Q: QuestionCan you run Cricut Design Space on this laptop

Asked 3 years ago by Anonymous.

Q: QuestionCan I take the keys off the keyboard to clean the inside? If not what would be a good option to clean it

Asked 3 years ago by Anonymous.

Q: QuestionI need the product key for the windows 10 that was loaded on this computer.

Asked 4 years ago by Stumpy.

Q: QuestionI have a HP 14 notebook. Please how many ram slot does it has?

Asked 4 years ago by Aminu.

Q: Questionwhats the wartanty?

Asked 4 years ago by warranty.

• A:Answer Should be in the owners manual when you purchase a laptop. But I’m pretty sure it’s for only one year.

  Answered 4 years ago by AML2180Verified Purchase

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Q: QuestionHow can I use a portable power bank with this laptop? The USB ports are data only. Only the smart pin port can be used to charge.

Asked 4 years ago by Melodiousthunkk.

Q: QuestionHow do I reset my password!? I’m not able to get passed the login

Asked 4 years ago by Red.

Q: QuestionDoes this laptop (hp laptop model 14-dk0002dx) support dual monitor via its USB 3 port? like would i be able to connect a USB 3.0 Universal Laptop Docking station and use the display the dock provides?

Asked 4 years ago by AnserMeHumans.

Q: QuestionWhich network adapter do I need to install?

Asked 4 years ago by Anonymous.

Q: QuestionI upgraded my this laptop with additional 4 GB RAM but when I turned it on the power comes on but the screen is blank. Help please. I tightened all of the screws and the computer fit back together great. All went smoothly until I tried to use it.

Asked 4 years ago by RGB628.

Q: Questioncan this computer do zoom and skype?

Asked 4 years ago by livinglikelarry.

• A:Answer Yes it can husband uses them for his podcastv

  Answered 4 years ago by MKx666Verified Purchase

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Q: QuestionIs there a way to purchase a card that connects to my 5g wifi?

Asked 4 years ago by homebound.

• A:Answer $20 WiFi 6 (AX) card on Amazon, easy access to it by removing the back panel with a small screwdriver. Can upgrade RAM cards to 2x8gb while in there. That's what I did, and I don't much about computers.

  Answered 4 years ago by JoeLasVegas

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Q: QuestionI need a charger for this 14” laptop amd a9 series

Asked 4 years ago by Mercedes22.

• A:Answer The HP 14-DK0002DX laptop uses HP part # 741727-001 power supply. You can google it to find sources . Here is the description of the power supply: Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector

  Answered 4 years ago by HP Team

  
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Q: QuestionIs there a charger I can get for this laptop

Asked 4 years ago by Anonymous.

• A:Answer Yes there is. The HP 14-DK0002DX laptop uses HP part # 741727-001 power supply. You can google it to find sources . Here is the description of the power supply: Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector

  Answered 4 years ago by HP Team

  
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Q: Questiondoes this laptop have a well working microphon and webcam for video calls?

Asked 4 years ago by Sian.

• A:Answer Yes, this laptop has a webcam and microphone.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes Best Buy sell a cable to install the following SSD I just bought from bbuy? WD - Blue 500GB Internal SATA Solid State Drive Model:WDBNCE5000PNC-WRSNSKU:6025802. I am putting it into a HP - 14" Laptop - AMD A9-Series - Model:14-DK0002DX SKU:6352587

Asked 4 years ago by QualityControl.

• A:Answer Yes they do, navigate the web page with the information on your question AND Will pop up what You Need.

  Answered 4 years ago by LOUIS74

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Q: Questionwhat is compateble for a storege upgrade nvme or m.2. i would like to upagrade it

Asked 4 years ago by Anonymous.

• A:Answer Hi! The HP 14-DK0002DX laptop has a 128 GB PCIe® NVMe™ M.2 SSD. You need the a similar module with a higher capacity to replace it.

  Answered 4 years ago by HP Team

  
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Q: QuestionI am looking for devices for my students to use with Zoom. We had chromebooks, but they really lagged. Will this laptop work with Zoom?

Asked 4 years ago by Mimburg.

• A:Answer Yes, this laptop will have no issues running Zoom.

  Answered 4 years ago by HP Team

  
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Q: QuestionMy computer got a little wet and it doesn’t charge no more

Asked 4 years ago by Anonymous.

• A:Answer Computers don't like getting a little wet. Without actually looking at the computer, it's impossible to say exactly what's been damaged. The Best Buy Geek Squad can examine it, find the problem, and give you an estimate on what it would cost to repair.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you add a sata ssd in this laptop for additional space?

Asked 4 years ago by Someone.

• A:Answer No. There is no room for a SATA solid state drive. But there is one available M.2 slot for a solid state drive.

  Answered 4 years ago by HP Team

  
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