Questions & Answers

Q: QuestionI want to run canva and design space on this computer. Are those apps compatible?

Asked 3 years ago by Tt.

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. Cricut Design Space is in the store and can be downloaded and run. Unfortunately, Canva is not available, so it won't work.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this laptop have a cd rom??

Asked 3 years ago by fooman69.

• A:Answer No

  Answered 3 years ago by GueroVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi, is this software compatible with downloading and installing turbo tax? Also cricut design space? Thank you.

Asked 3 years ago by Specialkay7811.

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. And while the Cricut Design Space software is available in the store, Turbo Tax is not.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this work well for cricut design space?

Asked 3 years ago by Jenn.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Rose Gold

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. Fortunately, Cricut Design Space is one of the available apps, so you'll be able to download it from the store and run it.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this have MS windows and excel installed

Asked 3 years ago by bobb.

• A:Answer Thank you for the question. This laptop has Windows 11 in S Mode (a secure version of Windows 11). You can convert to Windows 11 Home for a fuller version of Windows 11 - free and simple. Conversion out of Windows 11 S is not reversible. Microsoft has included a 30-day trial of Microsoft 365 (Word, Excel, etc.) with this laptop. After the trial, you'll have the opportunity to purchase a permanent subscription.

  Answered 1 year ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this be ok for linux and cyber security

Asked 3 years ago by Leeroy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for the question. Perhaps, depending on the tasks you wish to perform. We would recommend a laptop with 8 GB RAM and a faster processor - Intel i3 at a minimum.

  Answered 1 year ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat is the processing speed

Asked 3 years ago by hiiiii.

• A:Answer Thank you for the question. The 14-dq0031dx laptop has a Celeron N4020 processor, with a base speed of 1.10 GHz and a maximum of 2.80 GHz.

  Answered 1 year ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this laptop have good quality for zoom

Asked 3 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by PineapplePINKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this laptop use quicken and online banking?

Asked 3 years ago by Anonymous.

• A:Answer I’m the one that asked this question! HP answered that it can run quicken, BUT that’s not true. I’ve read further about this and in ‘s’ mode it will not run quicken or quick books . Now what ? I need it to keep track of business bills and spending.

  Answered 3 years ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this laptop have excel?

Asked 3 years ago by Tntbo.

• A:Answer Yes, there is a One year subscription included of Microsoft 365 which includes Word, Excel, and Power Point.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this be connected to a dicking station so you'll be able to use dual monitors?

Asked 3 years ago by Docking.

• A:Answer You could connect this model to a USB docking station.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello.. Can I download citrix application? I would like to use this computer to work remotely with the epic system. I need to connect to remote.ochin.info

Asked 3 years ago by Sara.

• A:Answer Hello, Sara. Thanks for your question. This HP laptop comes with Windows 11 in S Mode. That means you can only download apps from the Microsoft Store and use the Microsoft Edge browser. You can switch out of the S Mode. It is free and easy to do. Here are some instructions: https://bit.ly/3okv4Mj We recommend looking at the system requirements of the Citrix application.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I do my taxes on this with turbo tax?

Asked 3 years ago by Maurie.

• A:Answer Hello. Thanks for your question. This HP laptop comes with Windows 11 in S Mode. That means you can only download apps from the Microsoft Store and use the Microsoft Edge browser. You can do Turbo Tax online through the Microsoft Edge browser. Or you can switch out of the S Mode, so you can download the Turbo Tax software. It is free and easy to do. Here are some instructions: https://bit.ly/3okv4Mj

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this comes with Microsoft 365 already?

Asked 3 years ago by Camila.

• A:Answer Yes

  Answered 3 years ago by PineapplePINK

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI design on circuit machine and software canva and photoshop is this good for that ?

Asked 3 years ago by Toscha.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Rose Gold

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. Most if not all of the Cricut apps are available there, as well as PhotoShop elements. However, Canva is not listed as available in the store.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI recently purchased a cricut explorer 2 does it work with this lap top I see multiple posts that say yes and multiple that says no

Asked 3 years ago by Alexis.

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. Most if not all of the Cricut apps are available in the Windows Store. You'll need to take a look in the Windows Store to see if the specific apps you want are available.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan i use this to run a car tuning software. Its called smanager by hondata

Asked 3 years ago by Anonymous.

• A:Answer This model will not be a great option to run that software. I would look for a model that has an Intel i3 or AMD Ryzen 3 CPU, 8GB of ram and a SSD hard drive.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs Microsoft office with Word, Xcel & PowerPoint already installed?

Asked 3 years ago by Shari.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Yes

  Answered 3 years ago by PineapplePINK

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this come with Adobe Reader and Open Office?

Asked 3 years ago by Jackie.

• A:Answer Hello, Jackie. This HP laptop comes with Windows 11 in S Mode. That means you can only download apps from the Microsoft Store and use the Microsoft Edge browser. The Adobe Reader and Open Office apps are available in the Microsoft Store (app store). You can switch out of the S Mode. It is free and easy to do. Here are some instructions: https://bit.ly/3okv4Mj

  Answered 1 year ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill s mode allow me to do my online banking and bill pay

Asked 3 years ago by dh.

• A:Answer Yes, that should be no problem. S Mode stops you from downloading and running apps that aren't from the Windows store, but it shouldn't impact online apps.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question