Questions & Answers

Name: HP - 15.6" Laptop - AMD Ryzen 5 5500U - 12GB Memory - 256GB SSD
Brand: HP
SKU: 6502177
Price: 384.99 USD
Rating: 4.6 (486 reviews)

HP - 15.6" Laptop - AMD Ryzen 5 5500U - 12GB Memory - 256GB SSD

Model:: 15-ef2013dx; |
SKU:: 6502177

User rating, 4.6 out of 5 stars with 486 reviews.

Highly rated by customers for:

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QuestionWould this laptop be able to handle a game like Sims 3 or 4? Or would I be better off getting a gaming laptop?
Asked 3 years ago by K.
- Answer This laptop has the Windows 11 Home in S Mode operating system which will not allow you to run Sims 3 or 4.
  Answered 3 years ago by HP Team
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QuestionIn this unit... Is it possible to turn Off Windows 11 Home S mode and just run Windows 11 home? Thanks
Asked 3 years ago by Momo.
- Answer Yes it’s very simple to accomplish
  Answered 3 years ago by Lisa
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Questionhi, it seems the HP laptops don'tlist a separate DVD player. my current HP has one. how's that work now? thanks.
Asked 3 years ago by briang.
- Answer Great question! This laptop does not come with a DVD player. Most laptops will not have optical drives, which allows laptops to be thinner and lighter with longer battery life. However, you will still be able to connect an external DVD drive via USB!
  Answered 3 years ago by HP Team
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QuestionHello! Does this work well with Adobe Primere Pro? And is there anything I should know in advanced before buying it?
Asked 3 years ago by Eadlyn.
- Answer Thank you for your question. Adobe Premiere Pro requires at least 2GB of VRAM from its GPU (graphics card). This laptop does not have a dedicated graphics card. Without it, your system while using Adobe may be sluggish, stutter, or have limited functionality with certain features. I recommend checking Adobe's website for their list of system requirements so that you can find the best computer for your needs. Here is a great option: https://www.bestbuy.com/site/hp-victus-16-1-gaming-laptop-intel-core-i5-8gb-memory-nvidia-geforce-rtx-3050-256gb-ssd-performance-blue/6479080.p?skuId=6479080
  Answered 3 years ago by HP Team
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QuestionI know this computer is wi-ficapable. Can this computer connect to 5G?
Asked 3 years ago by Rac.
- Answer Hi Rac, thank you for the question. Yes, the HP 15-ef2013dx wifi technology is Realtek RTL8821CE-M 802.11a/b/g/n/ac. (802.11ac uses the 5GHz band while 802.11n uses 5GHz and 2.4GHz bands).
  Answered 3 years ago by HP Team
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Questiondoes this computer have a webcam
Asked 2 years ago by webcam.
- Answer Yes, this laptop does have a built-in webcam and microphone.
  Answered 2 years ago by HP Team
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QuestionWill I be able to download my printer and cricut machine to this laptop
Asked 3 years ago by G.
- Answer Yes, you should have no problem downloading either of those to this laptop
  Answered 3 years ago by HP Team
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QuestionHow do I go about transferring all the stuff from my old laptop to my new one?
Asked 3 years ago by Lilly.
- Answer The easiest way is to have the Geek Squad at your local Best Buy transfer all of your data files. You'll still need to reinstall any programs you have, but that's just a function of how Windows works.
  Answered 3 years ago by HP Team
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QuestionDoes this laptop include word and excel?
Asked 3 years ago by rogi1986.
- Answer Hello. Thanks for your question. There is a 30 day trial of Microsoft Office on this HP laptop, which includes Word, Excel, and PowerPoint. We recommend purchasing Microsoft Office with this laptop.
  Answered 3 years ago by HP Team
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QuestionIs this laptop compatible with the Office 365 that I already have?
Asked 3 years ago by BrendaB.
- Answer Yes
  Answered 3 years ago by LGsoundbar
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QuestionCan it be used in India 220 v with the adaptor provided
Asked 3 years ago by GeeCee.
- Answer Correct! I’m in Guyana South America on a drill ship using it with 220 adapter.
  Answered 3 years ago by HPuser
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QuestionIs it possible to upgrade the memory later from 12GB to 16GB (2 X 8 GB)? I mean can I change the 4GB ram stick for another 8GB stick?
Asked 3 years ago by MikeLubbock.
- Answer Only if it's compatible and the other stick is identical to the 8G one. Don't mix and match.
  Answered 3 years ago by Rumor
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QuestionCan I play Xbox games on this laptop thru the Xbox app
Asked 3 years ago by latino305.
- Answer Yes, you should have no problem doing that.
  Answered 3 years ago by HP Team
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QuestionDoes open box mean pre-owned?
Asked 2 years ago by J.
- Answer Sort of. What it means is that it was bought, someone set it up, and then decided to return it during Best Buy's return period. Typically it's either buyer's remorse or the computer isn't a good fit for what they want to do. Best Buy then restores it to it's like new condition, and sell it as pre-owned.
  Answered 2 years ago by HP Team
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QuestionHow can i upgrade the memory on this laptop 256GB isn't enough for me I am satisfied with everything else except for the memory and I only have about 8 apps downloaded and already my storage is full and the apps aren't even that big?
Asked 2 years ago by Deyvon.
- Answer Hi Rawli, thank you for reaching out. 256GB is the amount of file storage, not memory. The easiest and most cost-effective way to increase storage is to use an external drive, USB flash drive, or SD card. You also have access to cloud storage, as 25 GB Dropbox storage is provided free for 12 months. You can also reach out to Geek Squad to explore changing the SSD for one of higher capacity. This laptop has 12GB of RAM (memory) and an AMD Ryzen 5 processor, which makes for a fast machine.
  Answered 2 years ago by HP Team
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QuestionCan this laptop be hardwired to internet with ethernet cable? I can't use wifi for work and don't see the slot for it on the photos.
Asked 2 years ago by Anna.
- Answer No directly. You would need an ethernet to USB adapter.
  Answered 2 years ago by Anonymous
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QuestionIs this compatible with windows 11 so I can use my Word and PowerPoint options?
Asked 3 years ago by Anonymous.
- Answer Yes it is
  Answered 3 years ago by Lisa
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QuestionWhat is the manufacture's warranty on this item? I bought less than a month ago at Best Buy and already some of the keys on the keyboard are not working.
Asked 3 years ago by CLPool.
- Answer 1 year I believe.
  Answered 3 years ago by Laptop
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QuestionWhat Windows is this computer? 7. 10. 11.?????
Asked 3 years ago by David.
- Answer Windows 11 in S mode straight out of the box. S mode can be turned off, I recommend doing that asap
  Answered 3 years ago by User
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QuestionIs this laptop able to run basic games such as Minecraft and roblox?
Asked 3 years ago by Jack.
- Answer Hi Jack, you would be able to run both of those games on this model. But more demanding games might not run well.
  Answered 3 years ago by HP Team
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Showing 1-20 of 94 questions

Questions & Answers

HP - 15.6" Laptop - AMD Ryzen 5 5500U - 12GB Memory - 256GB SSD

Q: QuestionWould this laptop be able to handle a game like Sims 3 or 4? Or would I be better off getting a gaming laptop?

Q: QuestionIn this unit... Is it possible to turn Off Windows 11 Home S mode and just run Windows 11 home? Thanks

Q: Questionhi, it seems the HP laptops don'tlist a separate DVD player. my current HP has one. how's that work now? thanks.

Q: QuestionHello! Does this work well with Adobe Primere Pro? And is there anything I should know in advanced before buying it?

Q: QuestionI know this computer is wi-ficapable. Can this computer connect to 5G?

Q: Questiondoes this computer have a webcam

Q: QuestionWill I be able to download my printer and cricut machine to this laptop

Q: QuestionHow do I go about transferring all the stuff from my old laptop to my new one?

Q: QuestionDoes this laptop include word and excel?

Q: QuestionIs this laptop compatible with the Office 365 that I already have?

Q: QuestionCan it be used in India 220 v with the adaptor provided

Q: QuestionIs it possible to upgrade the memory later from 12GB to 16GB (2 X 8 GB)? I mean can I change the 4GB ram stick for another 8GB stick?

Q: QuestionCan I play Xbox games on this laptop thru the Xbox app

Q: QuestionDoes open box mean pre-owned?

Q: QuestionHow can i upgrade the memory on this laptop 256GB isn't enough for me I am satisfied with everything else except for the memory and I only have about 8 apps downloaded and already my storage is full and the apps aren't even that big?

Q: QuestionCan this laptop be hardwired to internet with ethernet cable? I can't use wifi for work and don't see the slot for it on the photos.

Q: QuestionIs this compatible with windows 11 so I can use my Word and PowerPoint options?

Q: QuestionWhat is the manufacture's warranty on this item? I bought less than a month ago at Best Buy and already some of the keys on the keyboard are not working.

Q: QuestionWhat Windows is this computer? 7. 10. 11.?????

Q: QuestionIs this laptop able to run basic games such as Minecraft and roblox?

QuestionWould this laptop be able to handle a game like Sims 3 or 4? Or would I be better off getting a gaming laptop?

QuestionIn this unit... Is it possible to turn Off Windows 11 Home S mode and just run Windows 11 home? Thanks

Questionhi, it seems the HP laptops don'tlist a separate DVD player. my current HP has one. how's that work now? thanks.

QuestionHello! Does this work well with Adobe Primere Pro? And is there anything I should know in advanced before buying it?

QuestionI know this computer is wi-ficapable. Can this computer connect to 5G?

Questiondoes this computer have a webcam

QuestionWill I be able to download my printer and cricut machine to this laptop

QuestionHow do I go about transferring all the stuff from my old laptop to my new one?

QuestionDoes this laptop include word and excel?

QuestionIs this laptop compatible with the Office 365 that I already have?

QuestionCan it be used in India 220 v with the adaptor provided

QuestionIs it possible to upgrade the memory later from 12GB to 16GB (2 X 8 GB)? I mean can I change the 4GB ram stick for another 8GB stick?

QuestionCan I play Xbox games on this laptop thru the Xbox app

QuestionDoes open box mean pre-owned?

QuestionHow can i upgrade the memory on this laptop 256GB isn't enough for me I am satisfied with everything else except for the memory and I only have about 8 apps downloaded and already my storage is full and the apps aren't even that big?

QuestionCan this laptop be hardwired to internet with ethernet cable? I can't use wifi for work and don't see the slot for it on the photos.

QuestionIs this compatible with windows 11 so I can use my Word and PowerPoint options?

QuestionWhat is the manufacture's warranty on this item? I bought less than a month ago at Best Buy and already some of the keys on the keyboard are not working.

QuestionWhat Windows is this computer? 7. 10. 11.?????

QuestionIs this laptop able to run basic games such as Minecraft and roblox?