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  • Questionthis computer dose not have a lighted key borad that is what the Temecula store said becuse i just bought it and they could not find the light key!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Asked by erika.

    • Answer I work on my computer mostly at night. That is why I purchased this particular computer. When I brought it back to Best Buy, (I must look stupid) the rep told me that the "ON" light lights up as does the "sound mute" button and the "caps lock button", and that is what they mean by, "backlit keyboard". I was told to purchase a clip-on light to use instead. When I mentioned that all, or at least most keyboards have these lights, I just got a shrug from him. ALSO, I have been having trouble with the touchpad. Sometimes when I bring the cursor down the page, everything it touches gets highlighted. This happens out of nowhere. It takes a while before it goes back to not highlighting. The Best Buy rep told me to buy a mouse and use that. I am angry too!!!!!!!

      Answered by Anonymous

  • QuestionCan you use it right away coming put of the box or do you still need to buy apps or accessories like os ar whatever,sorry im not good at technology.

    Asked by Sonny.

    • Answer This PC is ready to use right out of the box. The Operating System is Windows 11 Home. This is a 64-bit PC. It does not have an Ethernet port for plugging in an Ethernet (used for Internet, home networking, attaching network storage devices, network printers/scanners, etc). But you can get an adapter called a "dongle" that plugs into one of the 3 USB 3.0 ports. Two of the 3 USB 3.0 ports are Type A slots. The 3rd USB 3.0 port uses the newer Type C connector. The Type A slots are larger rectangular shaped connectors. They're usually blue in color, but on this laptop they appear black. The newer Type C has two rounded ends on either side of its rectangular shaped connector. All 3 can transfer data up to 4,800 Mega bits per second (Mbps). That translates to 600 Mega Bytes per second (MBps). It comes with a MicroSoft web browser called Edge. Edge is just a clone of Google's Chrome web browser. For superior performance you can download a free copy of Firefox web browser. For privacy while browsing I suggest using DuckDuckGo as your search engine. If you're uncomfortable doing this on your own call up basic tech support from the manufacturer and they can talk you through it step-by-step. If you have friends or family who can help they can do it easily in a matter of seconds. Your local library probably has free classes on how to use your PC so that you can get the most value out of it. You can also learn more about the use of your Personal Computer (PC) from YouTube videos from Linus Tech Tips. His channel has over a billion views with 15 million subscribers. His reviews are scripted and generally well thought out. He has a back catalog going back a decade all located on YouTube for free access! A terrific value for learning about all manner of computer oriented technologies. Windows, their web browser, Google Chrome all want to keep track of what you do offline when you are not connected to the InterNet and online when you are. You don't have to let them do that. You can use basic tech support from the manufacturer, PC competent family or friends, a Geek Squad employee (for a fee) to have those snoopy practices disabled for you. Ask them to install free software for Firefox called Ad Blocker Plus which will block ALL advertisements online, in YouTube videos. Be mindful that Ad Blocker Plus does default to allowing certain ads to be seen. That makes no sense to me as an ad blocker. But you can easily deselect that option to block everything. I hope that helps, FunFractals (former salesman at Best Buy)

      Answered by funfractals

  • QuestionDoes this model have a space for an Ethernet cable?

    Asked by Ethernet.

    • Answer It does NOT have a Ethernet port, HOWEVER, you can buy what is called a dongle and you plut it into the USB port and the other end has the Ethernet port.

      Answered by KathyD

  • QuestionDoes this laptop have an SD card slot?? Seems like that should be standard.

    Asked by AK88.

    • Answer No

      Answered by Natrat

  • Questionwhat is the speed of the AMD Ryzen 5 processor in this laptop?

    Asked by JoeF.

    • Answer Thank you for the question. This laptop has the Ryzen 5 5500U processor. The cores run at 2.1 GHz (base clock speed) to 4 GHz (highest Boost frequency possible) and feature the thread-doubling SMT technology for a total of 12 threads.

      Answered by HP Team

  • Questiondoes it have a backlit keyboard?

    Asked by power.

    • Answer I read earlier the only thing lights up is the Cap button

      Answered by Anonymous

  • QuestionCan it be upgraded to Windows 11 Pro?

    Asked by Nisa.

    • Answer Yes, this laptop can be upgraded to the Windows 11 Pro operating system.

      Answered by HP Team

  • QuestionCan you turn the trackpad off so I can use a mouse instead?

    Asked by Kristie.

    • Answer Thank you for the question. Yes, you can disable the integrated track pad and connect an external mouse.

      Answered by HP Team

  • QuestionDoes this computer have bluetooth capability ??

    Asked by Willie.

    • Answer This model does support Bluetooth.

      Answered by HP Team

  • QuestionI would like to know where is the on/off buttom on this computer?

    Asked by John.

    • Answer The on off button is on the top row next to the delete button and jus above the backspace button. It is small but has a light. Took me awhile to find it too.

      Answered by Prof

  • QuestionMy work laptop is working with dual 32" Dell Monitors and for the life of me, I cannot get the monitors to be picked up by this laptop. The laptop does however, work with the keyboard and mouse. Does this HP Laptop cp0700dx work on a HP USB-c dock 4 or 5?

    Asked by TheDudeAbides.

    • Answer The USB C port on this model does not support a display, it is a data transfer only USB C port.

      Answered by HP Team

  • QuestionWill this work with a Dell 81165nfw printer?

    Asked by Bandera.

    • Answer The documentation says that the most recent version of Windows it will work with is Windows 7. However, the documentation often doesn't get updated as time goes by. Your best option is to contact the Dell support team directly to see if the they've updated drivers that will wok with Windows 11.

      Answered by HP Team

  • QuestionDoes this laptop come with any preloaded programs like Microsoft Word, etc.

    Asked by Anonymous.

    • Answer Not for free. However, you can purchase (rent?) a 15 month use of Microsoft Office 365, which includes Word, for $69.95 with the purchase of this laptop. If you just use Word for simple things like letters, etc., Windows 11 includes for free an app (program) called WordPad, which is perfectly fine for that purpose (and you don't have to keep paying for it year after year!).

      Answered by Papi

  • QuestionDoes the AMD Ryzen 5 support windows hypervisor?

    Asked by Anonymous.

    • Answer Yes, you shouldn't have any problems running Hypervisor on this computer. Depending on how the computer is configured, you may need to go into the BIOS or UEFI and turn on virtualization.

      Answered by HP Team

  • QuestionCan this laptop play 4k content?

    Asked by MeganB.

    • Answer Thank you for the question. The 17-cp0700dx laptop has a display of 1920 x 1080 resolution, so it will display content in 2K.

      Answered by HP Team

  • Questionwhat type of body does it have?

    Asked by DOMCO2023.

    • Answer This laptop has a natural silver aluminum body.

      Answered by HP Team

  • QuestionCan I add to the SSD and/or RAM?

    Asked by Anna.

    • Answer Yes, the RAM can be upgraded to 16 gigabytes and a higher capacity SSD can also be installed. Sizes up to 4 terabytes are generally available. Because it requires partial disassembly to get to the RAM and SSD, the work needs to be done by a qualified technician.

      Answered by HP Team

  • QuestionCan the color of this Laptop be changed from Silver to Black?

    Asked by Anonymous.

    • Answer No, this laptop model comes in silver only.

      Answered by HP Team

  • QuestionCan this be upgrade to 16Gb of Ram?

    Asked by CactusKen.

    • Answer Yes, the RAM on this laptop can be upgraded to 16GB by a tech professional.

      Answered by HP Team

  • QuestionI would use this for work. It doesn't come with Intel core. Will that be an issue

    Asked by Marky.

    • Answer The AMD Ryzen 5 processor should be fine for your work but check with the IT people at your work to be sure.

      Answered by Papi