Questions & Answers

Q: QuestionWas wondering what I would need to do to convert this laptop into a gaming laptop? Thank you. JT

Asked 4 years ago by JT.

Q: QuestionIf I want to use a different monitor from my laptop, how do I keep it closed without it putting my laptop to sleep?

Asked 4 years ago by Anonymous.

Q: Questionwhat size bag do it need to fit a 17.3" computer

Asked 4 years ago by Anonymous.

• A:Answer The computer will fit in any laptop bag designed for a 17" computer

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes it come with CyberLink PowerDirector?

Asked 4 years ago by Nick.

Q: QuestionCan this pc run sekiro with 60 or 30fps meanwhile streaming?

Asked 4 years ago by TheSoulsLikeNerd.

Q: QuestionCan the video card be upgraded on this laptop?

Asked 4 years ago by Nikola.

• A:Answer No, there really isn't any way to upgrade the video card on a laptop.

  Answered 2 years ago by HP Team

  
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Q: QuestionHow Many pixels does the camera have? It is hd?

Asked 4 years ago by Mcasal.

Q: QuestionCan i add a internal SSD , so i can use it to boot up ?

Asked 5 years ago by Gleis.

• A:Answer I'm seeing no reference to either a free SATA bay or an M.2 slot on the motherboard, so it looks like you cannot add an internal SSD without replacing the existing drive with a SATA SSD

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat is the SD Card capacity limitation (i.e. 128, 256, 512 gb's, etc.) for the Media Card Reader to be able to read in the SD Card?

Asked 5 years ago by Qaz.

• A:Answer This is not specified, but based on what I have read you can go up to 1TB.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes the keyboard light up on this laptop?

Asked 5 years ago by R.

• A:Answer This model does not have a backlit keyboard.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs this HP model a touch screen computer and does it take SD cards?

Asked 5 years ago by Margo.

• A:Answer No this is not a touchscreen laptop. It does have a multi-format SD media card reader .

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen will this item be back in stock? Are there any other locations where this item is available?

Asked 5 years ago by Heru.

• A:Answer It looks to be completely sold out at the moment, and there is no current date for when it will be back in stock. Unfortunately, you'll need to check back periodically.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen will this laptop be available again?

Asked 5 years ago by RCst99.

Q: Questionhow is the sound out put?

Asked 5 years ago by Anonymous.

Q: QuestionWill this HP LAPTOP Model:17-CA1031DX be coming back in stock?

Asked 5 years ago by Starglow58.

Q: QuestionCan this item be purchased from another Best Buy store or a distribution warehouse? Is it available through Best Buy anywhere else?

Asked 5 years ago by Louvieve.

Q: QuestionDoes this computer have a HDMI port? Can you connect to a smart tv?

Asked 5 years ago by Shelley.

• A:Answer Yes, the HP Notebook - 17-ca1031dx has an HDMI port that you could use to connect a TV for use as a second monitor.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill switching to an SSD nullify the warranty?

Asked 5 years ago by warranty.

• A:Answer You swap out the storage to a solid state drive and it will not void the warranty. Just be careful with the motherboard when you do the installation.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen it says graphics, other, what is the other?

Asked 5 years ago by Anonymous.

• A:Answer We are not sure why they put other in the Graphics description under the specifications. But we can tell you that this laptop does have the integrated AMD Radeon RX Vega 10 Graphics installed. That is mostly likely what was supposed to be in that space.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop come with a warranty? Does this laptop have the necessary accessories?

Asked 5 years ago by Buck.

• A:Answer This laptop comes with a one year manufacturer's limited warranty. it covers manufacturing defects but not accidental damage. This laptop comes in the box with a power cord. No additional accessories are required.

  Answered 5 years ago by HP Team

  
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