Questions & Answers

Q: QuestionDoes it support M2 SSD? I cheked specs in hp website . It state that it has 128GB M2 SSD with the same model number. is it true ? because you did not mention any SSD

Asked 5 years ago by Hamid.

Q: QuestionAnd does it have H DMI

Asked 5 years ago by Len.

Q: QuestionOpen box laptop, is the manufacturers warranty still applicable

Asked 5 years ago by Mike.

Q: QuestionI bought this pc and when i turn it off now i hear the fan on but the screen does not light or anything only the sound of the fan Can i know how to remove the battery

Asked 5 years ago by Shalaby.

• A:Answer I would recommend reaching out to HP Support or Best Buy's Geek Squad for further assistance.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this model offer an extended warranty?

Asked 5 years ago by ladybug.

• A:Answer Best Buy offers extended warranties of various duration. I believe the manufacture's warranty is just one year.

  Answered 5 years ago by AlanVerified Purchase

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Q: QuestionHow durable is case of this laptop and how noisy it is while operating?

Asked 5 years ago by kolarz.

• A:Answer The case is very durable. The fan could be quieter. Thank you!

  Answered 5 years ago by SkiproVerified Purchase

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Q: QuestionWhat programs software comes with this

Asked 5 years ago by Alh.

• A:Answer It doesn’t come with any software. Everything has to be downloaded, most of it in the form of apps.

  Answered 5 years ago by CawherriVerified Purchase

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Q: QuestionIs this an SSD drive

Asked 5 years ago by Gertrude.

• A:Answer yes

  Answered 5 years ago by lgimper1

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Q: QuestionDoes this computer support 5g wifi??

Asked 5 years ago by Anonymous.

• A:Answer No it does not.

  Answered 5 years ago by PeeBee1950

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Q: QuestionIs it a touch screen laptop?

Asked 5 years ago by Sony.

• A:Answer it is not wish ity was

  Answered 5 years ago by lgimper1

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Q: QuestionCan you upload or download whatever the terminology photos from a dslr onto it?

Asked 5 years ago by Tradjass.

• A:Answer yes

  Answered 5 years ago by Phillip

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Q: QuestionIf I purchase the 17 inch HP Laptop can someone from the Geek Squad switch over all my data from my current computer?

Asked 5 years ago by jannybear.

• A:Answer Yes, they likely can. Check with them in-store or online to confirm any specific needs.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you play Minecraft? And can it run smooth?

Asked 5 years ago by wade.

• A:Answer Yes it has 8 Gb of ram and it’ll handle anything you throw at it. However watch for your battery as it drains very quickly even in sleep mode

  Answered 5 years ago by SernaVerified Purchase

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Q: QuestionDus this model have a cd rom drive or do i need to yous an nexterior cd rome drive

Asked 5 years ago by Alex.

• A:Answer yes, it has the drive built in.

  Answered 5 years ago by carefulshopperVerified Purchase

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Q: QuestionIs this laptop good for gaming ?

Asked 5 years ago by Vuk4.

• A:Answer Yes...my son is a gamer and plays many games on this laptop! He loves the speed and that the hard drive has so much space. He also creates and edits YouTube videos on it too

  Answered 5 years ago by Dinnelle

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Q: QuestionCan this computer run Dragon Voice Software?

Asked 5 years ago by Sara.

• A:Answer Yes.

  Answered 5 years ago by SteveFinCharlotte

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Q: QuestionIs this a good choice for a beginning photographer?

Asked 5 years ago by Hi.

• A:Answer This is a great laptop for Photographers, It has a large hard drive. It runs adobe programs with out any difficulty with the 8 gigs of RAM you have plenty of speed. I love it and would buy it again.

  Answered 5 years ago by Emma

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Q: QuestionHP Support, just want to confirm if this is the product spec https://support.hp.com/us-en/document/c06254884

Asked 5 years ago by sootedninjas.

• A:Answer yes

  Answered 5 years ago by hornet

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Q: QuestionFor HP Support, I plan to install an SSD M2 which can be done. right ? I plan to make the SSD as the bootable c: Drive. How can I transfer the Windows 10 installed in the HARD DRIVE to the SSD Drive.

Asked 5 years ago by sootedninjas.

• A:Answer This model does support an M.2 drive. There are lots of applications for cloning your HDD to your SSD. I recommend looking into and researching some of those to find one you like. Also, the Best Buy Geek Squad can certainly help you with it as well!

  Answered 5 years ago by HP Team

  
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Q: QuestionFor HP support, The 8gb memory installed is 1 x 8gb ? so I can install another 8gb for a total of 16gb? does it have to be the same brand ? what specific brand that is compatible for the memory upgrade ? Crucial 8GB Single DDR4 2400 CT8G4SFS824A ?

Asked 5 years ago by sootedninjas.

• A:Answer Yes, this model does support up to 16GB of RAM and has 1 open slot. Any DDR4-2400 SDRAM should work.

  Answered 5 years ago by HP Team

  
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