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  • QuestionDoes this desktop support dual monitors or have that capability to run two monitors while working? Also, does this desktop have USB 3.0 ports? If so, how many?

    Asked by DKTmomma.

    • Answer Thank you for the question. The HP 24-cb1124/8L9D0AA All-in-One desktop has one HDMI 1.4 port to connect one monitor. The desktop has three USB Type A ports and with a good quality hub having a HDMI port, or a USB-Type A to HDMI adapter, you could connect a another monitor. The i3 processor and the NVIDIA GeForce MX450 graphics card support three displays, however, running resource-intensive applications across three monitors may require more than 8GB of RAM for smooth performance.

      Answered by HP Team

  • QuestionDoes it come with installed Mcafee

    Asked by Bill.

    • Answer Hello and thank you for asking. The HP 24-cb1124 All-in-One desktop computer comes with a 30-day trial of McAfee Live Safe.

      Answered by HP Team

  • QuestionCan you play Sims 4 on this system

    Asked by Sissy.

    • Answer Can you Tilt it ? can you raise the screen?

      Answered by Anonymous

  • QuestionHi is this desktop able to be mounted in the wall ?

    Asked by Maria.

    • Answer No

      Answered by TValley

  • QuestionDoes this computer come with a CD disc drive

    Asked by Margaret.

    • Answer It does not.

      Answered by mgk2020

  • QuestionWhere can I get the power cable if I lost it?

    Asked by Cinna.

    • Answer Thank you for the question. The power cord for your 24-cb1124 All-in-One PC is HP part number L19267-001. Please reach out to your local Best Buy for assistance in ordering the replacement.

      Answered by HP Team

  • QuestionI need a power cord for my HP Pathlon monitor.

    Asked by Anonymous.

    • Answer Apologies, we do not understand your question. There is no Pathlon monitor in the HP product line. Are you needing a power cord for an all-in-one computer that has an ATHLON processor? Please see the model number labeled on the rear of the product and resubmit your question. We'll be happy to assist.

      Answered by HP Team

  • QuestionDoes HP all in one system still have a built-in DVD/CD player included

    Asked by DanL.

    • Answer Hello and thank you for asking. The HP 24-cb1124 All-in-One Desktop computer does not have an internal CD/DVD drive. If you need that capability, we suggest purchasing an external USB CD/DVD drive. They cost about $40 and up and are available at Best Buy.

      Answered by HP Team

  • QuestionDoes it come in any other colors besides white?

    Asked by Sandy.

    • Answer Thank you for asking. The 23.8" All-in-One PC with an i3 processor is available in black, product number 24-cr0000t.

      Answered by HP Team

  • QuestionDoes this computer come with a tower?

    Asked by Lady.

    • Answer No

      Answered by TValley

  • QuestionIs this good for large games like sims?

    Asked by Simmom.

    • Answer For any software, you would want to check the system requirements from the publisher's website and make sure the device you want to run it on meets the requirements for the setting you would like to use. Updates can change the requirements which can impact what settings you run it on or if you can run it at all. For software that always require online or for sections that are online, your connection type and speed can also affect how well it runs.

      Answered by HP Team

  • QuestionMy computer is not restarting it's going to automatic repair and then when I go there it's just going round and round like in a circle I go there I push restart it goes back to preparing to automatic repair then diagnostic PC I think I have a problem

    Asked by Misfit.

    • Answer Apologies for what you're experiencing. Shut down the PC, wait a few moments, and then power it up. This may solve the problem, but since it could be from a few issues, we recommend you contact HP Support to help.

      Answered by HP Team

  • Questiondo I need an either net cord to connect to internet or can it connect to my internet thru wi fi?

    Asked by retsof.

    • Answer You can definitley connect thru your Home WiFi (Using your home modem/Router. If you are just setting up computer, it should walk you thru the steps to connect. If not , go to your settings, network & Internet, then see WiFi if there is the name for your Wifi network. if you click on that it should ask you for your modem/router password. Once you put that in, your computer will show that name in the network list. It should auto connect to it. You can still connect the computer to the Modem/Router directly by using the Ethernet cord. But usually the cord is pretty short so you have to have computer very close to the Modem/Router. But you can get pretty long ones on Amazon. The upside of connecting with Ethernet is that it will result in even fast and more stable connection since the info doesnt have to be sent thru the "air". Good Luck!

      Answered by MiaRod

  • QuestionDoes this computer have a battery type and technical support?

    Asked by hello.

    • Answer Thank you for your question. The 8L9D0AA#ABA All-in-One computer does not run on a battery and includes 90 days limited technical support for software and initial setup (from date of purchase).

      Answered by HP Team

  • Questioncan I use a wireless keyboard and mouse?

    Asked by Chuck.

    • Answer Yes you can, if the keyboard and mouse is bluetooth capable. You just have to pair them to the new computer thru Bluetooth & Settings in the Settings.

      Answered by MiaRod

  • Questionhow do I transfer all data from one laptop to the all in one

    Asked by bonner.

    • Answer Bonner, thank you for your question about this HP touchscreen desktop! Best Buy can do that as a part of their setup for a charge. You can also use flash drive or some type of external drive.

      Answered by HP Team

  • QuestionI will be using this for watching videos, Netflix, etc. How good is the sound quality of the speakers? If needed, what additional speaker system would you recommend for a very small space?

    Asked by Scooby.

    • Answer Im not an audiofile, so I never really pay attention to the sound. Since I returned the product, I can only say from memory that it was not that loud, seemed to be decent sound... not awesome but decent. However, take that with the knowledge that I have Super sensitive hearing, and rarely have the volume past the first two clicks ( pretty low).

      Answered by MiaRod

  • QuestionIs Windows 10 or 11 loaded?

    Asked by Spuds.

    • Answer Windows 11

      Answered by Laptopvet

  • QuestionI purchased an HP all in one desktop processor on 11-21-24 for $499.99. I now see this same computer with the identical sku number is on sale for $459.99. I am entitled to a $40.00 refund/and or credit? Thanks

    Asked by Sassy.

    • Answer Thank you for the question. Best Buy's Holiday Price Match policy is as follows. Please contact them directly. "If our price goes lower during the holiday season, we’ll match it.vThe Holiday Price Match Guarantee lets you shop with confidence. Most products purchased at Best Buy between Nov. 1 and Dec. 31 can be price-matched through Jan. 14 with Best Buy’s Holiday Price Match Guarantee. The Holiday Price Match Guarantee allows customers to request a price match to a current Best Buy product price for an immediately available new product during our extended Holiday Return & Exchange period. Items excluded from the extended Holiday Return & Exchange period (e.g., items purchased with a third-party contract [e.g., cell phones, AppleCare+ plans], holiday decorations, non-returnable products, etc.) are excluded from the Holiday Price Match Guarantee. The Guarantee does not apply to price matching competitor’s prices. All other terms and conditions of the Best Buy Price Match Guarantee apply."

      Answered by HP Team

  • QuestionDoes this all in one have an ethernet connection and what is the processor speed

    Asked by Kjgirl.

    • Answer Greetings from the Intel team. Thank you for your inquiry. Yes. According to the system specifications on the retailer's website, the HP All-in-One model 24-cb1124 has one Ethernet Port. The Intel® Core™ i3-1215U Processor has a Max Turbo Frequency of 4.40 GHz. CPUs do not always need to run at their maximum frequency. Some programs depend more on memory to run smoothly, while others are CPU-intensive. Intel® Turbo Boost Technology is an energy-efficient solution to this imbalance: it lets the CPU run at its base clock speed when handling light workloads and at a higher clock speed for heavy workloads. For detailed information about the Intel® Core™ i3-1215U Processor, please visit: https://www.intel.com/content/www/us/en/products/sku/226269/intel-core-i31215u-processor-10m-cache-up-to-4-40-ghz-with-ipu/specifications.html Thank you for choosing Intel! Emilio_Intel

      Answered by Intel team