“Replaced black cartridge and now printer will not print text I have a HP Photosmart Premium Printer -Model c309g. I replaced the depleted black ink cartidge with a brand new one and now it will not print any black text. Colors all print. I am now getting a message that the photo ink is depleted ( I have never printed photos and seldom any graphics.) Is the photo ink necessary for printing text? Can a regular hp black cartridge be substituted for photo ink? What do I try now to get this printer to print?? All cartridges are hp ink.”
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It sounds like you may have had the printer turned off for awhile, and the pigment black dried up. In future, please keep you inkjet printer on at all times and print at least once a month to keep the ink flowing.
Sorry, there was a problem. Please try again later.I would suggest troubleshooting your printer if it has that capability.Sometimes when adding a new cartridge you may not put the cartridge in all the way an so there may not be a proper connection.take it out and reinsert it. I sometimes have to remove all the ink cartridges and clean the heads of the connectors. that may be another reason for bad connection. I have a built =in self-cleaner in mines that I use after i clean it manually. Also turning the printer off a and on after installing ink with kind of reset it. If none of these things work just try contacting HP customer service
Sorry, there was a problem. Please try again later.I ran into a similar issue with my HP Photosmart 6510. The answer I heard, was you needed to clean the print head by removing it and rinsing it in a sink. Unfortunatley you can't do that with the 6510 without unscrewing things, so I bought a new printer that I like much better HP Officejet 5740. In my case I tried multiple cleaning of print heads till I used up all my color ink and no dice. You might ask the Geek Squad, they may have a solution.
Sorry, there was a problem. Please try again later.I had this problem and it was a printer problem not the ink cartridge. Try reinstalling your printer. It worked for me.
Sorry, there was a problem. Please try again later.I have a different model but HP came out with this new(?), *free* tool that runs and checks everything and fixes the errors for you. It is called the HP Print and Scan Doctor. Here is the link, hope it helps! http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/printer_diag/&softwareitem=mp-120776-1
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