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Questions & Answers

Your price for this item is $334.99
Page Showing 1-16 of 16 questions
  • QuestionCan the RAM & SSD be upgraded on this unit?

    Asked by Zaidinc.

    • Answer Hello, you can upgrade your HP EliteBook x360 1040 G5 Laptop to up to a maximum memory capacity of 32GB Memory and yes you can also upgrade your SSD with a compatible device. Thank you for being an HP customer!

      Answered by HP team

  • QuestionCan you plug an ethernet cord into this?

    Asked by sh.

    • Answer Not directly. However, you can get an adapter that will let you plug an Ethernet cable into one of the USB-C ports.

      Answered by HP Team

  • Questionexplain your refurbished warranty.

    Asked by nosy.

    • Answer Thank you for your question regarding the HP - Elitebook X360 1040 G5 Laptop Intel i5-8350U 1.7Ghz 8GB 256GB SSD Windows 10 Pro Touchscreen. You will want to contact Best Buy Customer Service directly as there can be differences depending on account and if you are a Total Tech Support member.

      Answered by HP Team

  • QuestionDoes it come with the active pen

    Asked by Ola.

    • Answer It does not come with an active pen.

      Answered by HP Team

  • QuestionDoes this have an HDMI port that can be used to connect the display to my smart TV?

    Asked by Phoenix.

    • Answer This model is not listed as coming with an HDMI port - instead, it has a DisplayPort and two USB-C ports and two USB-A ports. You can use an adapter for DisplayPort to HDMI if you prefer. As this model is refurbished, you would want to reach out to the refurbisher to confirm any possible changes made to the original model.

      Answered by HP Team

  • QuestionDp you ship to South Africa

    Asked by Joey.

    • Answer Thank you for the question. Apologies, BestBuy.com ships to the 50 United States, the U.S. Virgin Islands, and Guam. https://www.bestbuy.com/site/help-topics/international-orders/pcmcat204400050019.c?id=pcmcat204400050019

      Answered by HP Team

  • Questionhow big is the screen for like to your hand and so if it is refurbished then does that mean it is old laptop remade? Can it turn into a tablet by puttin they key board on the back.

    Asked by help.

    • Answer Thank you for the question. The screen size measured diagonally is 14". Refurbished means that it is not a new laptop, and the seller has reconditioned it to perform like new. Yes, this is a 360 model, so you can fold the laptop into tablet mode.

      Answered by HP Team

  • QuestionIs this used laptop? or what

    Asked by Saka.

    • Answer This Elitebook x360 is a refurbished model so it is not a new laptop.

      Answered by HP Team

  • QuestionDoes it support windows 11?

    Asked by E.

    • Answer Thank you for the question. Yes, this refurbished model has TPM 2.0, necessary for WIndows 11.

      Answered by HP Team

  • QuestionCan you download Windows 11 on this laptop ?

    Asked by Vin.

    • Answer Yes

      Answered by LindaS

  • QuestionDoes this model come with Microsoft Office?

    Asked by Leo29.

    • Answer No, this Elitebook x360 laptop does not come with any Microsoft 365 software.

      Answered by HP Team

  • QuestionDoes this model have fingerprint ID?

    Asked by Nyx.

    • Answer Yes

      Answered by LindaS

  • QuestionWhat is the estimated battery life of this laptop?

    Asked by Drew.

    • Answer Thank you for the question. This is a refurbished item, and we don't know how much the battery has been used or if the refurbishment included a new battery. Please reach out to the seller to inquire. The battery life of new EliteBookj1040G5 models is indicated as up to 17 hours (with power saving settings enabled). Battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, screen brightness, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage.

      Answered by HP Team

  • QuestionCan I use a keyboard and foot pedal and headsets with this

    Asked by Linda.

    • Answer Thank you for the question. You can use an external keyboard, and there is a headset jack. For a foot pedal, it depends on the interface. This model has USB connections.2 Thunderbolt™ 4 with USB4™ Type-C® 40Gbps signaling rate; 2 SuperSpeed USB Type-A 5Gbps signaling rate. You'll need to select game controller settings/configuration for your foot pedal.

      Answered by HP Team

  • QuestionCan you draw on the screen with supported pencil?

    Asked by Anonymous.

    • Answer Thank you for asking. Yes, the EliteBook x360 1040 G5 is compatoible with the HP Rechargeable Active Pen G3.

      Answered by HP Team

  • QuestionCan you play games like Roblox and Sims 4?

    Asked by idkk.

    • Answer It will run Roblox, but the video system isn't powerful enough to run Sims 4

      Answered by HP Team