Questions & Answers

Name: HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver
Brand: HP
SKU: 6402200
Price: 999.99 USD
Rating: 4.6 (1405 reviews)

HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver

Model:: 17M-CG0013DX; |
SKU:: 6402200

User rating, 4.6 out of 5 stars with 1405 reviews.

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QuestionDoes this model support the following connections? (HDMI and VGA) (USB and a FireWire / Thunderbolt connection ) (eSATA, RJ45 Ethernet) (A PCI express (PCIe) expansion port)
Asked 5 years ago by Kevin.
- Answer The laptop has the following external notebook ports: • 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge)(42)(50) • 1 SuperSpeed USB Type-A 5Gbps signaling rate (HP Sleep and Charge) • 2 SuperSpeed USB Type-A 5Gbps signaling rate • 1 AC Smart pin • 1 Headphone/microphone combo • 1 HDMI 2.0 The notebook has wireless network connectivity not an RJ45 connector. Here is a link to the specs for the laptop on BBY: https://cdn.cnetcontent.com/syndication/mediaserverredirect/e95aa3ff6bd29c5faee4dc335c29fdcc/original.pdf
  Answered 5 years ago by HP Team
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QuestionIs there a recommended docking station that can be used with this machine? Would need HDMI, multiple USB and power for laptop.
Asked 5 years ago by cwe.
- Answer Has HDMI, 3 usb 3 ports and 1 1 small usb 3.1 port
  Answered 5 years ago by Mark
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QuestionIs it possible to buy the HP warranty with this computer?
Asked 5 years ago by Steve.
- Answer The question appeared perfectly reasonable to me. I had the same question as I could not find anything on this site, other than a response to this question, that addressed a warranty. It was starting to think I had to buy BestBuy's protection to get any kind of warranty support.
  Answered 5 years ago by Alby
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QuestionCan I uninstall Alexa like any other bloatware?
Asked 5 years ago by Garrett.
- Answer Yes, you can uninstall the Alexa functionality.
  Answered 5 years ago by HP Team
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QuestionMy laptop will not power on due to possible water damage. What are my options?
Asked 8 months ago by Frankie.
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QuestionWhat resolution can this laptop drive to an external monitor?
Asked 3 years ago by questionguy3.
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QuestionWhen I purchased my new computer I had the info from my old computer put on an external drive, that drive has gone missing Is that info still on the old computer, could I have the Geek Squad pull it from the old drive again? I would cover the cost Thanks
Asked 3 years ago by Bet.
- Answer If Geek Squad (or really any computer professional) did the original data transfer, they likely did a simple copy of your files onto the external HD and therefore, as long as you still have your old computer, they should be able to do it again to a new drive. Set an appointment with the Geek Squad and they'll be able to confirm for you that the data is still retrievable from the old one.
  Answered 3 years ago by Thompy
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QuestionWill this support the Oculus virtual reality headset?
Asked 4 years ago by PCraig.
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QuestionIs it possible to upgrade the processing speed from 1.3 to at least 2.2?
Asked 4 years ago by AHet.
- Answer The CPU will go faster than 1.3 GHz, that is just the base speeds. The speed will adjust while you are using the laptop.
  Answered 3 years ago by HP Team
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Questionwill I be able to use a mousse with this?
Asked 4 years ago by Laura.
- Answer Yes - definitely
  Answered 4 years ago by Meow
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Questionwhat's up with printers
Asked 4 years ago by jster17.
- Answer Printers work fine with this computer.
  Answered 4 years ago by Mason
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Questionwill this handle my large Itunes account?
Asked 4 years ago by sparkchaser41.
- Answer Yes
  Answered 4 years ago by Meow
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Questioncan you connect a mouse to this laptop
Asked 4 years ago by ron.
- Answer Yes you can!
  Answered 4 years ago by HP Team
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QuestionI have a HP Envy about 2 years old. The hinge broke right away. Have they improved on the hinge? Also the fan has stopped working.
Asked 4 years ago by Anonymous.
- Answer The hinge seems a little stiff. But, no problem so far.
  Answered 4 years ago by Firstlaptop
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QuestionIs this a good computer to run a flight simulator. Not looking for serious gaming stuff. Would like to try out the flight simulator. Thank you.
Asked 4 years ago by Flying.
- Answer It will work with flight stimulator. I play all kinds of game on it from steam
  Answered 4 years ago by Aminem
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Questionwhat is the manufactors warranty on an hp envy laptop
Asked 4 years ago by dj.
- Answer 1 year. But there is an option to purchase a longer one. I've never had problems with my HP laptops.
  Answered 4 years ago by JohnPopp
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QuestionIs the Alexa something that can be removed or uninstalled? Or, is this part of the hardware?
Asked 4 years ago by Anonymous.
- Answer Software that can be uninstalled
  Answered 4 years ago by Rust
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QuestionI wonder it this is the right laptop for me because mostly I want to use it for writing and entertainment. Then I'd like a good picture on the screen and an easy program to use for texts. Also it's compatible with HP Office Jet 4655? Thanks!
Asked 4 years ago by Angie58.
- Answer This laptop can handle writing and entertainment including streaming services like Netflix or Hulu. This laptop has a full definition display for a great picture. We recommend using the Phone Companion app on the laptop for managing texts.
  Answered 4 years ago by HP Team
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QuestionDoes this laptop have an available docking station that can be purchased?1
Asked 4 years ago by Anonymous.
- Answer It will work with any USB docking station.
  Answered 4 years ago by HP Team
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QuestionWith the 12G memory, does it slow down after some years? Honest answers only. Thank you. I don't want to upgrade the RAM, I don't know how to and don't have any interest inupgrading. I just want to make sure that with the price, it will last.
Asked 4 years ago by CC.
- Answer An average computer comes with 4 GB (gigabytes) of RAM. The more RAM you have, the more you can do. 12 GB of RAM allows you to do a lot of multi-tasking.
  Answered 4 years ago by HP Team
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Questions & Answers

HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver

Q: QuestionDoes this model support the following connections? (HDMI and VGA) (USB and a FireWire / Thunderbolt connection ) (eSATA, RJ45 Ethernet) (A PCI express (PCIe) expansion port)

Q: QuestionIs there a recommended docking station that can be used with this machine? Would need HDMI, multiple USB and power for laptop.

Q: QuestionIs it possible to buy the HP warranty with this computer?

Q: QuestionCan I uninstall Alexa like any other bloatware?

Q: QuestionMy laptop will not power on due to possible water damage. What are my options?

Q: QuestionWhat resolution can this laptop drive to an external monitor?

Q: QuestionWhen I purchased my new computer I had the info from my old computer put on an external drive, that drive has gone missing Is that info still on the old computer, could I have the Geek Squad pull it from the old drive again? I would cover the cost Thanks

Q: QuestionWill this support the Oculus virtual reality headset?

Q: QuestionIs it possible to upgrade the processing speed from 1.3 to at least 2.2?

Q: Questionwill I be able to use a mousse with this?

Q: Questionwhat's up with printers

Q: Questionwill this handle my large Itunes account?

Q: Questioncan you connect a mouse to this laptop

Q: QuestionI have a HP Envy about 2 years old. The hinge broke right away. Have they improved on the hinge? Also the fan has stopped working.

Q: QuestionIs this a good computer to run a flight simulator. Not looking for serious gaming stuff. Would like to try out the flight simulator. Thank you.

Q: Questionwhat is the manufactors warranty on an hp envy laptop

Q: QuestionIs the Alexa something that can be removed or uninstalled? Or, is this part of the hardware?

Q: QuestionI wonder it this is the right laptop for me because mostly I want to use it for writing and entertainment. Then I'd like a good picture on the screen and an easy program to use for texts. Also it's compatible with HP Office Jet 4655? Thanks!

Q: QuestionDoes this laptop have an available docking station that can be purchased?1

Q: QuestionWith the 12G memory, does it slow down after some years? Honest answers only. Thank you. I don't want to upgrade the RAM, I don't know how to and don't have any interest inupgrading. I just want to make sure that with the price, it will last.

QuestionDoes this model support the following connections? (HDMI and VGA) (USB and a FireWire / Thunderbolt connection ) (eSATA, RJ45 Ethernet) (A PCI express (PCIe) expansion port)

QuestionIs there a recommended docking station that can be used with this machine? Would need HDMI, multiple USB and power for laptop.

QuestionIs it possible to buy the HP warranty with this computer?

QuestionCan I uninstall Alexa like any other bloatware?

QuestionMy laptop will not power on due to possible water damage. What are my options?

QuestionWhat resolution can this laptop drive to an external monitor?

QuestionWhen I purchased my new computer I had the info from my old computer put on an external drive, that drive has gone missing Is that info still on the old computer, could I have the Geek Squad pull it from the old drive again? I would cover the cost Thanks

QuestionWill this support the Oculus virtual reality headset?

QuestionIs it possible to upgrade the processing speed from 1.3 to at least 2.2?

Questionwill I be able to use a mousse with this?

Questionwhat's up with printers

Questionwill this handle my large Itunes account?

Questioncan you connect a mouse to this laptop

QuestionI have a HP Envy about 2 years old. The hinge broke right away. Have they improved on the hinge? Also the fan has stopped working.

QuestionIs this a good computer to run a flight simulator. Not looking for serious gaming stuff. Would like to try out the flight simulator. Thank you.

Questionwhat is the manufactors warranty on an hp envy laptop

QuestionIs the Alexa something that can be removed or uninstalled? Or, is this part of the hardware?

QuestionI wonder it this is the right laptop for me because mostly I want to use it for writing and entertainment. Then I'd like a good picture on the screen and an easy program to use for texts. Also it's compatible with HP Office Jet 4655? Thanks!

QuestionDoes this laptop have an available docking station that can be purchased?1

QuestionWith the 12G memory, does it slow down after some years? Honest answers only. Thank you. I don't want to upgrade the RAM, I don't know how to and don't have any interest inupgrading. I just want to make sure that with the price, it will last.