“issues with touchpad the mouse pointer (touchpad) hangs intermittently. also sometimes the mouse gets dragged to right side of the screen even if you don't touch the touch pad or screen. I have checked the drivers and windows update, they are up to date. please let me know how can I resolve this issue. it has been only a week since we got this laptop.”
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The touchpad is awful. The mouse cursor acts on its own, sometimes jumping after I click a hyperlink, or highlighting text as I move the cursor across the screen. I spent close to five hours on three different calls to HP Technical Support trying to resolve this issue. I was finally told I would have to pay $99 for a diagnostic. Instead of paying HP $99 to diagnose the problem on a brand new computer, I returned the computer to Best Buy.
Sorry, there was a problem. Please try again later.Hate to tell you that the only way to resolve this issue is to completely shut off the touchpad and use an EXTERNAL mouse. I'm trying to find a laptop that doesn't have this problem to replace a "Dell", which has caused the same grief. After 4 "remote control" sessions with Dell reps and 2 in-home rep. visits to replace the touchpad and then the main board, this STILL has the cursor issue. I'm sick of having to re-type everything so I have permanately shut off the touchpad... it works! Looking to buy HP for the first time, but sounds like they all have this issue.
Sorry, there was a problem. Please try again later.Check carefully to make sure part of your palm isn't touching the trackpad. The trackpad is way too large. This turned out to be my problem (one of them at least).
Sorry, there was a problem. Please try again later.Looks like driver issues. Sometimes windows update doesn't compatible with device. Try download the driver from HP website. If it doesn't solve the problem, contact HP support. You have 1 year warranty on the device.
Sorry, there was a problem. Please try again later.That has actually happened to me too with this laptop. When this happens to me what I do is I use the touchscreen to go to the Windows start screen and usually I can move the mouse around there and than I go back to desktop mode and it is fixed. If this does not help I recommend going to the HP website and get support.
Sorry, there was a problem. Please try again later.Had the same problem. I updated the driver from HP website, Synaptics Driver for touchpad, and it solved mine. I mostly use a mouse but the times I have used touchpad it hasn't gotten a mine of its own and ran all over the screen.
Sorry, there was a problem. Please try again later.What I did was search for "HP Recovery Manager" in the search in the right tab. Then hit drivers on the left. Reinstall "Synaptics touchpad driver"
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