Questions & Answers

Name: HP - ENVY X360 2-in-1 15.6" Refurbished Touch-Screen Laptop - AMD RYZEN 5 PRO 4500U - 8GB Memory - 256GB SSD
Brand: HP
SKU: 6453173
Price: 639.99 USD
Rating: 3.6 (12 reviews)

HP - ENVY X360 2-in-1 15.6" Refurbished Touch-Screen Laptop - AMD RYZEN 5 PRO 4500U - 8GB Memory - 256GB SSD

Model:: 15M-EE0013DX; |
SKU:: 6453173

User rating, 3.6 out of 5 stars with 12 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 1-19 of 19 questions

Ask a Question

QuestionDoes refurbished mean it has been personally used before or damaged and fixed? Will the laptop function properly as new?
Asked 3 years ago by Person.
- Answer Hello. Yes, 'refurbished' means that it is a model that has been used before, but has been brought back to 'like new' standards by a company (not HP) that specializes in that process.
  Answered 3 years ago by HP Team
  Answer this question
QuestionWhat operating system does it operate on?
Asked 3 years ago by Sotex.
- Answer Windows 10
  Answered 3 years ago by Gabriel
  Answer this question
QuestionWhat year is this model and was it refurbished by Best Buy or HP?
Asked 3 years ago by truthpurveyor.
- Answer The computer was introduced in mid 2020 and is still one of the current models. Unlike cars, computers don't have a "model year". It doesn't list who the refurbisher was on this computer.
  Answered 3 years ago by HP Team
  Answer this question
QuestionWhat version of the radeon software does this have? I uninstalled it and now want to install it again.
Asked 3 years ago by username.
- Answer Thanks for your question! Please contact HP Support in assistance in resolving this issue.
  Answered 3 years ago by HP Team
  Answer this question
QuestionWhat are the dimensions for this unit?
Asked 4 years ago by Analise.
- Answer Hi Analise! Thanks for your question. The dimensions for this laptop are (W x D x H) 35.8 x 23 x 1.89 cm which is 14.09 x 9.06 x .74 inches.
  Answered 4 years ago by HP Team
  Answer this question
Questiondoes this model have a built in microphone
Asked 4 years ago by marylin.
- Answer Hi Marylin, thank you for the question. Yes, the Envy 15M-EE0013DX has an HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphones.
  Answered 4 years ago by HP Team
  Answer this question
QuestionIs the power cord on the right side or left?
Asked 3 years ago by Anonymous.
- Answer The power port is on the right side, near the back.
  Answered 3 years ago by HP Team
  Answer this question
QuestionWhat specific graphic card is it
Asked 3 years ago by Anonymous.
- Answer It's not listed as anything other than integraded AMD Radeon graphics.
  Answered 3 years ago by HP Team
  Answer this question
QuestionDoes this model have Ethernet port and VGA port?
Asked 3 years ago by MPen.
- Answer Thank you for the question. The Envy 15M-EE0013DX does not have an Ethernet port. It does not have a VGA port, but it does have an HDMI 2.0 port.
  Answered 3 years ago by HP Team
  Answer this question
QuestionWas this just a cosmetics refurbish or was there any performance issues' that needed to be fixed as well?
Asked 3 years ago by JUSTCURIOS.
- Answer Thank you for asking. Please reach out to the seller to determine the extent of refurbishment to this Envy laptop.
  Answered 3 years ago by HP team
  Answer this question
QuestionCan I use lightworks on this? I need it for a school work.
Asked 3 years ago by Anonymous.
- Answer Hello, according to the computer specifications required by LIghtworks on their website you need these specifications to run the program properly. Intel i7 chipset or faster, fast AMD chipset 3GB RAM or higher Two high-resolution displays (1920 x1080) or above PCI Express graphics card (NVIDIA or AMD) with 1GB or higher and support for DirectX 9 (Windows only) Separate media and system drives (these can be internal or external as long as the the interface is suitably fast). This device would not fall within the perimeters set on Lightworks website. Thank you for being an HP customer!
  Answered 3 years ago by HP Team
  Answer this question
QuestionWhat does 2-in-1 mean?
Asked 4 years ago by Edie.
- Answer Hi Edie, thank you for asking. A 2-jn-1 is a laptop that can be used the traditional way, or converted to tablet mode by rotating the screen 360°.
  Answered 4 years ago by HP Team
  Answer this question
QuestionSKU 6453173 - Is this factory refurbished or Best Buy refurbished?
Asked 4 years ago by RP.
- Answer Thank you for the question. In most cases, certified refurbishments are performed by Best Buy. Please reach out to them directly for clarification.
  Answered 3 years ago by HP team
  Answer this question
QuestionWhat built in ports does it have? USB 2, 3. HDMI, Ethernet? Does it have an optical disc player?
Asked 4 years ago by RE.
- Answer Thank you for asking. The Envy 15M-EE0013DX laptop has one USB 3.2 Type C port an two USB 3.2 Type A ports, and an HDMI 2.0 port. Apologies, it does not have an Ethernet port or optical drive.
  Answered 4 years ago by HP Team
  Answer this question
QuestionWhat color is this laptop?
Asked 4 years ago by Nam.
- Answer Hi Nam, thank you for asking. The Envy 15M-EE0013DX laptop is Nightfall black.
  Answered 1 year ago by HP Team
  Answer this question
Questioncan I get a protection plan for this product?
Asked 4 years ago by tlwafer.
- Answer Hi, thank you for the question. Please reach out to Best Buy for any protection plan offered for the refurbished 15M-EE0013DX.
  Answered 4 years ago by HP Team
  Answer this question
QuestionHow long is the warranty?
Asked 4 years ago by RoxxyNvx7.
- Answer Hi, thank you for the question. HP 15M-EE0013DX laptop comes with 90 days limited warranty.
  Answered 4 years ago by HP Team
  Answer this question
QuestionIs it comes with stylus pen included
Asked 4 years ago by Moja.
- Answer no stylus pen
  Answered 4 years ago by tabnabber
  Answer this question
Questionwhat kind of graphics does this laptop have?
Asked 4 years ago by kjbcolumbus.
- Answer This model has an AMD Ryzen 5 4500U processor with integrated AMD Radeon Graphics. This Radeon version has six graphics processing cores.
  Answered 4 years ago by HP Team
  Answer this question

Showing 1-19 of 19 questions

Questions & Answers

HP - ENVY X360 2-in-1 15.6" Refurbished Touch-Screen Laptop - AMD RYZEN 5 PRO 4500U - 8GB Memory - 256GB SSD

Q: QuestionDoes refurbished mean it has been personally used before or damaged and fixed? Will the laptop function properly as new?

Q: QuestionWhat operating system does it operate on?

Q: QuestionWhat year is this model and was it refurbished by Best Buy or HP?

Q: QuestionWhat version of the radeon software does this have? I uninstalled it and now want to install it again.

Q: QuestionWhat are the dimensions for this unit?

Q: Questiondoes this model have a built in microphone

Q: QuestionIs the power cord on the right side or left?

Q: QuestionWhat specific graphic card is it

Q: QuestionDoes this model have Ethernet port and VGA port?

Q: QuestionWas this just a cosmetics refurbish or was there any performance issues' that needed to be fixed as well?

Q: QuestionCan I use lightworks on this? I need it for a school work.

Q: QuestionWhat does 2-in-1 mean?

Q: QuestionSKU 6453173 - Is this factory refurbished or Best Buy refurbished?

Q: QuestionWhat built in ports does it have? USB 2, 3. HDMI, Ethernet? Does it have an optical disc player?

Q: QuestionWhat color is this laptop?

Q: Questioncan I get a protection plan for this product?

Q: QuestionHow long is the warranty?

Q: QuestionIs it comes with stylus pen included

Q: Questionwhat kind of graphics does this laptop have?

QuestionDoes refurbished mean it has been personally used before or damaged and fixed? Will the laptop function properly as new?

QuestionWhat operating system does it operate on?

QuestionWhat year is this model and was it refurbished by Best Buy or HP?

QuestionWhat version of the radeon software does this have? I uninstalled it and now want to install it again.

QuestionWhat are the dimensions for this unit?

Questiondoes this model have a built in microphone

QuestionIs the power cord on the right side or left?

QuestionWhat specific graphic card is it

QuestionDoes this model have Ethernet port and VGA port?

QuestionWas this just a cosmetics refurbish or was there any performance issues' that needed to be fixed as well?

QuestionCan I use lightworks on this? I need it for a school work.

QuestionWhat does 2-in-1 mean?

QuestionSKU 6453173 - Is this factory refurbished or Best Buy refurbished?

QuestionWhat built in ports does it have? USB 2, 3. HDMI, Ethernet? Does it have an optical disc player?

QuestionWhat color is this laptop?

Questioncan I get a protection plan for this product?

QuestionHow long is the warranty?

QuestionIs it comes with stylus pen included

Questionwhat kind of graphics does this laptop have?