Questions & Answers

Q: QuestionI bought this laptop quit some time ago and it i7 which is apparently suppose to have 2.8GHz of clock speed but my shows that the average cpu clock speed is 1.5 ghz which is very slow you know why it says it has i7 idk what’s the problem?

Asked 2 years ago by Kade.

Q: QuestionHi can the ram be upgrade to 32gb or 64 gb?

Asked 3 years ago by BugsBunny.

• A:Answer No, the memory slot is not user accessible, therefore not upgradable.

  Answered 3 years ago by HP Team

  
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Q: QuestionThe specs show 9.5 hrs of battery life but in the manufacturer description it shows up to 8 hrs. Also, shouldn’t the processing speed be higher than 2.8 gigahertz with the i7?

Asked 3 years ago by HJS.

• A:Answer Hello there. Thank you for your question. You are correct, as per the information provided by the manufacturer, the battery of this HP ENVY x360 Convert 15-ed1076nr system lasts up to 13 hours. The information provided under specifications on the retailer's website is incorrect. You can confirm this information here (https://support.hp.com/lv-en/document/c07598591). As for the processor speed, this system comes with an 11th Generation Intel® Core™ i7-1165G7 Processor which has a base processor speed of 2.80 GHz and can reach up to 4.70 GHz with Intel® Turbo Boost Technology. Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionHow many USB ports?

Asked 3 years ago by tranq.

• A:Answer Thank you for asking. The Envy x 360 15-ED1076NR has three USB ports: 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 1 SuperSpeed USB Type-A 5Gbps signaling rate (HP Sleep and Charge); 1 SuperSpeed USB Type-A 5Gbps signaling rate.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this have an ethernet port?

Asked 3 years ago by jwrobb.

• A:Answer Thank you for the question. The Envy 15-ED1076NR does not have an Ethernet port, however, you can use an Ethernet-to-USB adapter.

  Answered 3 years ago by HP Team

  
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Q: QuestionHello, when will it be available ? I'm very interested to buy it.

Asked 4 years ago by Pit86.

• A:Answer Hello Pit86. Thank you so much for your question. To confirm when this HP - ENVY x360 2-in-1 system will be available to purchase, you may contact Best Buy using the information below: ***https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001*** Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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