Questions & Answers

Q: QuestionCan you run CAD software on this computer?

Asked 5 years ago by doc.

• A:Answer Yes, you can!

  Answered 5 years ago by HP Team

  
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Q: QuestionHello, I bought a similar one and it came with the user Darrin DeYoung and it won't allow me to create another user or change to Administrator because the permissions are blocked. How do you remove this user and create an Administrator user? Thank you

Asked 2 years ago by Horacio.

Q: QuestionHi good day. Product Description: HP ENVY x360 - 15-bp002ni I want to upgrade this laptop and replace the 2 8gb DDR4 memory modules with 2 32 GB DDR 4 3200. Will this work?

Asked 3 years ago by Zack.

Q: Questionwhat is the model year of this laptop?

Asked 5 years ago by racing456.

• A:Answer This laptop is a 2019 model laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhich hp pen will work with this model laptop?

Asked 5 years ago by rollyrolly12.

• A:Answer The current HP Stylus pens will work with the HP Envy x360 laptops.

  Answered 5 years ago by HP Team

  
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Q: QuestionIf the laptop needs a return can you get a different laptop or the same laptop.

Asked 5 years ago by Johnstone.

Q: QuestionCan you add 2 external monitors to this laptop? I connected 2-output HDMI splitter with 4K+HDR pass-thru to laptop's HDMI port & connected each of the 2 monitors to splitter with HDMI cable. But both monitors show same thing. Can they show different?

Asked 5 years ago by TheMuz.

• A:Answer Yes. Use the HDMI port for one monitor and use the USB-C port for the other monitor.

  Answered 5 years ago by Nick

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Q: QuestionDó this product support e sim ?

Asked 5 years ago by Madhav.

Q: QuestionIf my outside of my computer is damaged after 6 months of having it, and the damage will affect the use of the computer will the 1 year warranty cover it to be fixed?

Asked 5 years ago by Alivia.

• A:Answer No it will not. Here is the HP limited warranty statement: https://www8.hp.com/us/en/privacy/limited_warranty.html

  Answered 5 years ago by HP Team

  
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Q: QuestionHi, I have a HP ENVYx360 - 15m-dr0012dx laptop and I was using it during school today, and noticed a strange marking on the screen. I thought it was dirt or some dog hair...turns out I have a giant crack in my screen. Can the geek squad fix it? How much?

Asked 5 years ago by Autum12.

Q: QuestionWhat stylus is compatible with this model? I want something to use for art so more than a mesh tip.

Asked 5 years ago by RaeRae.

• A:Answer The HP 1MR94AA and the HP 2MY21AA (tilt pen) are compatible with this model.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan a CD drive be installed?

Asked 5 years ago by 833.

• A:Answer I suggest you buy an external drive, they are almost giving them away now.

  Answered 5 years ago by Taxman

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Q: QuestionDoes this laptop have a port to connect a larger monitor?

Asked 5 years ago by djkc.

• A:Answer It have a one HDMI port but not a VGA

  Answered 5 years ago by Mtz99

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Q: QuestionIs there a laptop available with same specifications and including 1 tb HDD?

Asked 5 years ago by MK.

• A:Answer Here is an Envy x360 with a 1 terabyte hard drive: https://www.bestbuy.com/site/hp-envy-x360-2-in-1-15-6-touch-screen-laptop-intel-core-i7-8gb-memory-1tb-hard-drive-hp-finish-in-natural-silver/6347490.p?skuId=6347490

  Answered 5 years ago by HP Team

  
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Q: QuestionIs natural silver the only color available

Asked 5 years ago by ColorGuy.

• A:Answer Hello at this time that is the only color of available.

  Answered 5 years ago by Cbyars83

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Q: QuestionWhat OS comes with this computer. I need windows 7.

Asked 5 years ago by spaul40.

• A:Answer The OS is Windows 10. Great laptop.

  Answered 5 years ago by 1FunGrannyVerified Purchase

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Q: QuestionWhy this same laptop was 699$ a week ago and now is 999$? When will you have the same offer?

Asked 5 years ago by Fiorella.

• A:Answer 699 was at thanksgiving. It is the most selling laptop. Even I purchased it after thanksgiving.

  Answered 5 years ago by Rakesh

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Q: QuestionCan you connect your phone with this ? Transfer pictures and such?

Asked 5 years ago by Eb.

• A:Answer Yes, using bluetooth

  Answered 5 years ago by Brewilborn

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Q: QuestionWhy the price was raised???

Asked 5 years ago by Kareem.

• A:Answer Please contact BestBuy Customer Service for pricing related questions!

  Answered 5 years ago by HP Team

  
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Q: QuestionHow much does it wieght?

Asked 5 years ago by Lais.

• A:Answer Super light!! Not sure exact weight

  Answered 5 years ago by Travelinfool82

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