“I just purchased a new printer as the one that has this program installed has gone bad. My question is once I hook up the new printer will HP Instant Ink auto connect to it and send me the right ink for it? I will be deleting the old printer.”
Answer This Question
1-2 of 2 Answers
You must enroll the new printer in your hp account through the website. It was a little tricky finding the claim code but my printer was already set up and I spent time with the virtual assistant in working it out. You can and should go to the website and read the instructions to replace your printer.
Sorry, there was a problem. Please try again later.Hello Sammi, congratulations on the purchase of your new printer! Follow these steps to keep your Instant Ink account, but replace the printer it is connected to. 1) Set up your new printer. Make sure to SKIP any Instant Ink offers you see during printer setup. HP Instant Ink cartridges that were used in one printer cannot be used in another printer. 2) To transfer your Instant Ink account from the original to the replacement printer, sign in to your HP Instant Ink account. 3) If you have more than one printer, select the printer you are replacing. 4) If you see a ‘Printer Replacement notification’, click Continue in that notification. If you do not see the notification, click Enroll/Replace Printer in the Status area. 5) If you need help connecting your printer to the wireless network and enabling web services, follow the on-screen instructions. Thank you for being an HP customer!
Sorry, there was a problem. Please try again later.