“I loved my printer till it said I have a paper jam. There is no paper in it anywhere. Now I can not use it. What can I do?”
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Did you ever figure out what the issue was?? Mine is only 2 years old and the same thing happened. HP could not help.
Sorry, there was a problem. Please try again later.Thank you for reaching out. We're sorry for this issue. Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again. Do this: with the printer turned on, disconnect the power cord from the printer. Unplug the power cord from the power source. Wait a few seconds, then reconnect and power on your printer. Print something, to see if the error has cleared or if you still receive an error message. If this doesn't help, HP Support may be able to ascertain the cause of this problem. Please contact the support team: https://support.hp.com/us-en/contact-hp.
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