Questions & Answers

Q: QuestionCan it support 4K display via a 2nd monitor connected through RTX 2060? Thanks.

Asked 4 years ago by 4K.

• A:Answer Hi. Yes the Omen Gaming model 15-EK0013DX can support a 4K display. The RTX 2060 can deliver 30FPS gaming at 4K according to Techradar.

  Answered 4 years ago by HP Team

  
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Q: QuestionHow many nits does the screen have on this model, and is the refresh rate customizable?

Asked 4 years ago by Jeff.

• A:Answer The screen is rated at 300 nits. The refresh rate is fixed.

  Answered 4 years ago by HP Team

  
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Q: QuestionPlease may you be so kind confirm : 512GB solid state drive (SSD) + 32GB Optane as the page says. thank you

Asked 4 years ago by itbiconsultant.

• A:Answer Yes, it has a 512 gigabyte solid state drive and a 32 gigabyte Optane cache.

  Answered 4 years ago by HP Team

  
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Q: QuestionMy laptop seems to be having problems like the rgb on the keyboard is not working and when I try to go to the customize page it won’t let me update?

Asked 4 years ago by Jerry.

• A:Answer We are sorry to hear about your challenges. We recommending visiting https://support.hp.com for more assistance from HP Support. Or, you can reach out to the Geek Squad at Best Buy.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan I plug this into a 4K external monitor? Will it support 3840 x 2160 resolution at 60 Hz?

Asked 4 years ago by Megan.

• A:Answer You can output 4K 60Hz with this laptop.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhat is the laptop’s boost/max speed?

Asked 4 years ago by JamesT.

• A:Answer This model uses the Intel Core i7-10750H CPU. The max CPU speed is 5.00 GHz.

  Answered 4 years ago by HP Team

  
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Q: Questionwill this work with Autodesk 3D Map?

Asked 4 years ago by Jazzywine.

• A:Answer Yes. It easily meets all the recommendations for running Autodesk 3D Map

  Answered 4 years ago by HP Team

  
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Q: QuestionHello, Can you please answer the following - 1) Is this laptop touch screen? 2) Does this laptop have foldable configurations ( i.e. like 2-in-1)? 3) What is the standard battery life of this product (estimated # of hours) Thanks, Sam

Asked 4 years ago by samshaw.

• A:Answer HI Sam! No this model is not touchscreen, and it does not have convertible options like x360 or 2 in 1. The Omen 15-EK0013DX battery should last all day. Battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage.

  Answered 4 years ago by HP Team

  
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Q: QuestionI need to know if it is normal for the charger to heat up?

Asked 4 years ago by Eduardo.

• A:Answer It is normal for the charger to heat up.

  Answered 4 years ago by HP Team

  
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Q: QuestionUpdate to my Previous question: 2020 model. Can I add 1 terrabyte SSD to other slot for 1.5 Terr. I am not clear on answer I've seen given multiple times about 2 512s and RAID 0. Please expand on standard answer of Multiple Storage options.

Asked 4 years ago by Nicole.

• A:Answer Yes you can. The machine has two nvme slots, which provide 4x pcie lanes each.

  Answered 4 years ago by pthree

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Q: QuestionDoes this laptop have a built in camera?

Asked 4 years ago by Jess.

• A:Answer Yes, it does have a inbuilt camera and microphone placed on the top of the screen.

  Answered 4 years ago by bob1627

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Q: QuestionDoes it support USB-C display and power input?

Asked 4 years ago by Rain.

• A:Answer The USB-C port will support a display. You will need to use the included AC adapter.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes it support MUX?

Asked 4 years ago by Anonymous.

• A:Answer The computer meets all the requirements to run the MUX software, so you should be able to run it without problems.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs the rtx 2060 the newer 2020 version that can reach up to 115W?

Asked 4 years ago by mmkog.

• A:Answer YES, THIS IS THE NEW 2060 WITH 115W OF POWER. KEEPS UP WITH A RTX 2070!!!

  Answered 4 years ago by packersfan036

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Q: QuestionCan you charge the laptop over Thunderbolt 3 with a Thunderbolt 3 dock?

Asked 4 years ago by Geo.

• A:Answer No, the laptop uses a standard power adapter with a barrel connector to be charged. The laptop can charge other devices throug the thunderbolt 3 port.

  Answered 4 years ago by HP Team

  
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Q: QuestionI searched for this laptop at the Crucial website and they state the maximum RAM is 64GB. They even sell the pair of 32 GB sticks for the upgrade. Will these work on this laptop to achieve 64 GB?

Asked 4 years ago by Daniel.

• A:Answer Yes. The maximum RAM it will take is 64 gigabytes, and the kit with a pair of 32 gigabyte modules will work just fine.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhen will this new refresh model be out for sale in 17 inches?

Asked 4 years ago by Yasmap.

Q: QuestionIs the model ek0021tx also has 300hz screen along with gsync? Also can we lower the refresh rate of the screen to 240/144/60 ?

Asked 4 years ago by Maya.

• A:Answer You can only choose between 60 or 300

  Answered 4 years ago by Fr9245

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Q: QuestionIs there option to use laptop in lower refresh rate? ( I'm asking if i can for instance set it to 60hz to improve battery )

Asked 4 years ago by michaltu.

• A:Answer Yes, you can change it in the nvidia control panel.

  Answered 4 years ago by 4to5Verified Purchase

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Q: Questioncan the OS be changed to Windows 10 PRO? If your answer is yes, how much would it be?

Asked 4 years ago by Mike.

• A:Answer This laptop will only ship in this one configuration. Best buy sells a Windwos 10 Pro upgrade for $99. You can find it at this link https://www.bestbuy.com/site/windows-10-pro-upgrade-for-installation-on-devices-with-windows-10-home-english-windows-digital/6383106.p?skuId=6383106 . You would have to buy that and do the upgrade once you receive the laptop.

  Answered 4 years ago by HP Team

  
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