Questions & Answers

Q: QuestionCould you specify the size of the CPU AIO cooling radiator that's inside the cryo chamber on this model?

Asked 3 years ago by fabio.

• A:Answer The radiator is 240mm in length, although the chamber can take a radiator up to 360mm long

  Answered 3 years ago by HP Team

  
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Q: QuestionWhat Mother Board comes installed on this system?

Asked 3 years ago by dugib.

• A:Answer HP OMEN BlizOC Z690 45L US PC according to the system configurate at the Omen website.

  Answered 3 years ago by HappyTime

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Q: QuestionDoes the system's motherboard have a second, vacant M.2 SSD slot?

Asked 3 years ago by BakerFly.

• A:Answer I was able to easily install an NVMe if that’s what you’re asking about. You will need to purchase an appropriately sized screw separately though.

  Answered 3 years ago by MichaelVerified Purchase

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Q: QuestionI keep reaching out to BBY support, but I cant seem to get an answer about when this computer will be available for purchase. I have been waiting for over a month, will this model be available soon?

Asked 3 years ago by Kipaucs.

• A:Answer I've reached out to Best Buy and HP about this and gotten the same answer: "We don't know." There is no confirmed or rumored launch date at this time. They won't even confirm if it'll be a morning, afternoon, or evening launch. Unfortunately the only thing you can do is check the product page randomly and hope for the best. This was mishandled by Best Buy and HP; probably went up way too early.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this system support DDR5 memory or not? Also, just to be certain, this does have the "Cryo chamber " liquid cooling or is that an extra?

Asked 3 years ago by Anthony.

• A:Answer Unfortunately, it does not support DDR5 memory on the motherboard. And it does have the cryo chamber installed.

  Answered 3 years ago by HP Team

  
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Q: QuestionWill i9 13900k work with this system since it has a Z690 motherboard in it?

Asked 2 years ago by TJyoung02.

• A:Answer Hi, TJyoung02. Thank you for your question. The Intel® Core™ i9-13900K and the Intel® Core™ i9-12900K Processors are compatible with a socket FCLGA 1700. As a best practice, always check compatibility with the manufacturer of the product. Here are the specs for this product, as well as the HP support center. [ https://www.hp.com/ca-en/shop/product.aspx?id=328q2aa&opt=aba&sel=dtp#technical-details ]. Here are the specs for the processors [ https://www.intel.com/content/www/us/en/products/compare.html?productIds=134599,230496 ]. Thank you for choosing Intel!

  Answered 2 years ago by Intel team

  
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Q: QuestionOk , If I want to have a 5 or even 6th monitor hooked up . Can I use a docking station connected to the USB - A or USB-C port to extend the monitors on this desktop ? If yes which docking product works the best ?

Asked 2 years ago by Cteo.

• A:Answer Hello, the i9-12900k Intel processor supports up to 4 displays. You can see the processor specifications on Intel Ark website but looking up that model number if you desire to see more. You can use a docking station of your preference to extend your ports on your device. Thank you for being an HP customer!

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes any of the usb 3.0 a or C can charge a phone or lapttop ( through a docking station ) . And what is the wattage ?

Asked 2 years ago by Cteo.

• A:Answer Hello, dependent upon the docking station yes you should be able to charge your phone and laptop. Thank you for being an HP customer!

  Answered 2 years ago by HP Team

  
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Q: QuestionIs there available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 when using a PnP device for a docking station ?

Asked 2 years ago by Cteo.

• A:Answer The USB-C ports on this model are data transfer only, they will not support DisplayPort Alt mode.

  Answered 2 years ago by HP Team

  
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Q: QuestionWill you guys be restocking this item new at this current price by chance?

Asked 2 years ago by Matt.

• A:Answer Hello, this is a question directly for Best Buy however they do not have advance notice of what the sales will regarding delayed inventory. Thank you for being an HP customer!

  Answered 2 years ago by HP Team

  
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Q: Questionwill this item be restocking?

Asked 2 years ago by Aaron.

Q: Questionplease how much will it cost am from Ghana

Asked 2 years ago by Anonymous.

• A:Answer Thank you for reaching out. This website ships only to the USA. I recommend searching for HP retailers in Ghana.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes the liquid cooling system require maintenance?

Asked 2 years ago by mooker1.

• A:Answer No, it doesn't, other than to periodically blow off any dust that may have collected on the system.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan it be upgrade to 3090 or 3090 Ti???

Asked 3 years ago by Peter.

• A:Answer Thank you for your question, Peter! This computer is designed and engineered to work excellently with the included components. While you may be able to upgrade to a different GPU in the future, we would recommend contacting the manufacturer of your desired replacement component to get information on the minimum required specifications. For reference, this tower has an 800W 80 Plus Gold certified ATX power supply.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes the Omen 45L come with a displayport cable or hdmi 2.1 cable?

Asked 3 years ago by James.

• A:Answer I think mine came with at least 1 display port cable. I don’t think it came with an HDMI cable though.

  Answered 3 years ago by MichaelVerified Purchase

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Q: QuestionHow do i make it light up?

Asked 3 years ago by Monkey.

• A:Answer There is a program (I think it’s HP Omen or Omen Gaming or something along those lines) and you go to one of the tabs (desktop?) to customize the lights and when they are active.

  Answered 3 years ago by MichaelVerified Purchase

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Q: QuestionDo we have any idea when this thing is releasing?

Asked 3 years ago by Aaron.

• A:Answer It’s available now!

  Answered 3 years ago by MichaelVerified Purchase

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Q: QuestionIs this computer able to run Windows 10 PRO?

Asked 3 years ago by Richard.

• A:Answer Yes, it's certainly got enough capability to easily handle Windows 10 Pro.

  Answered 3 years ago by HP Team

  
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Q: QuestionI understand from the HP Omen documentation that the radiator supplied is 240 mm for now, but HP Omen may supply a 360 mm radiator in the future. Can you please confirm if and when this will be the case? I'd like to have a 360 mm radiator out of the box.

Asked 3 years ago by Anonymous.

• A:Answer Unfortunately, we don't have any more information-it may happen, but we haven't been given a date or confirmation that it will happen.

  Answered 3 years ago by HP Team

  
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Q: QuestionWill Kingston - 64GB 3600MHz DDR4 CL18 DIMM (Kit of 2) FURY Beast RGB Desktop Memory work with this pc? I am wanting to use 4 - 32gb card for a total of 128gb RAM. Also will Samsung - 870 EVO 4TB SATA 2.5" Internal Solid State Drive work with this pc?

Asked 3 years ago by Kaleb.

• A:Answer That RAM is slightly slower than what's in the computer (which is the HyperX 32 GB DDR4-3733 MHz XMP Heatsink RAM), but other than that, both the RAM and that Samsung SSD should work just fine.

  Answered 3 years ago by HP Team

  
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