Questions & Answers

Q: QuestionDoes this computer have a backlit

Asked 3 years ago by Livia.

• A:Answer Yes it does, very good computer

  Answered 3 years ago by DeezVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this laptop be used for Photoshop?

Asked 3 years ago by Stephanie.

• A:Answer It appears to meet the minimum requirements for PhotoShop, so you should have no problem running it. Because it only meets the minimum RAM requirements, You may find that complex modifications to an image may happen relatively slowly.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat operating system is the HP Pavilion 8GB Memory/512 GB SSD? Thanks in advance.

Asked 3 years ago by Ptrisha123.

• A:Answer Thank you for the question. The Pavilion 14m-dy0033dx laptop is presented with Windows 10 Home and can be upgraded to Windows 11 free of charge.

  Answered 3 years ago by HP team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAny idea what the cost would be to upgrade the RAM to 16 GB?

Asked 3 years ago by Judy.

• A:Answer Hi Judy, thank you for the question. Please reach out to Best Buy/Geek Squad directly to make your inquiry.

  Answered 3 years ago by HP team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere can I buy a keyboard cover for this laptop? I have looked everywhere and cannot find one that matches the keyboard.

Asked 3 years ago by Brokecollegestudent.

Q: QuestionAre there different color options besides Warm Gold?

Asked 3 years ago by Color.

• A:Answer Hello. Thanks for your question. There is another 14 inch HP Pavilion x360 laptop with the Intel i5 and 256 GB solid state drive that is natural silver. The SKU is 6462055.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this model come with international warrently. where is the item listing is this information mentioned for this and other devices?

Asked 3 years ago by buddhika.

• A:Answer Thanks for your interest in HP laptops! Yes, this model will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: https://bit.ly/2G1B2z7 - including Global Warranty information.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a camera?

Asked 3 years ago by Anonymous.

• A:Answer Yes, it has a built in webcamera at the top of the screen.

  Answered 3 years ago by Wswaters123

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes laptop come with charger? how do I order some form of Microsoft Office with this laptop and where are prices?

Asked 3 years ago by BillJ.

• A:Answer Thank you for the question. Yes, this Pavilion x360 laptop comes with a power cord/charger. It also comes with a free 30-day trial of Microsoft 365. After the trial you'll have the opportunity to purchase a paid subscription. Visit Microsoft.com for pricing. Best Buy also offers Microsoft 365 here: https://www.bestbuy.com/site/searchpage.jsp?st=microsoft+365+personal&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this laptop charge via a USB C cord?

Asked 3 years ago by Rick.

• A:Answer Hello, yes this laptop is equipped with a SuperSpeed USB Type C port and can be used for charging. Thank you for being an HP customer.

  Answered 1 year ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat is the CPU module and speed

Asked 3 years ago by Anonymous.

• A:Answer The processor is an Intel i5-1135G7. It has a "base frequency" (that's like the idle speed of a car) of 2.4 GHz, but it can speed itself up to 4.2 GHz as the workload on the processor increases.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a charger I can buy for this laptop so I can charge it in a car

Asked 3 years ago by Jess.

• A:Answer Hello, Jess. This HP Pavilion x360 laptop uses a 45-watt charger which is part number 741727-001. The power cord part number is 741727-001. To charge or power the laptop in the car, you will need a power inverter that plugs into the cigarette lighter. Then, the laptop charger would plug into a regular plug on the power inverter.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have the 8GB of Ram version of it and I was wondering if I could upgrade it to 16GB of Ram? If so, then who can I take it to ? Does it have to be someone from HP?

Asked 3 years ago by Laptop.

• A:Answer Yes. It's upgradeable up to 64 gigabytes of RAM. The Geek Squad at your local Best Buy will be able to do the work for you.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat replacement cord can be used

Asked 3 years ago by Anonymous.

• A:Answer Thank you for the question. The Pavilion 14m-dy0033dx uses a 45w adapter with a 4.5mm barrel. Any charger meeting this requirement will work. HP's product number for the replacement adapter is 741727-001, and the product number for the replacement power cord is L19367-001.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWould this laptop be an ideal option for college use?

Asked 3 years ago by Anonymous.

• A:Answer Thank you for the question. Yes, the Pavilion 360 14m-dy0033dx laptop is an excellent choice for college use and more.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe purchased this laptop for our daughter for college. I don't see a port for a lock. How do you recommend locking it for security since I don't think we can use a Kensington lock?

Asked 3 years ago by Anonymous.

Q: QuestionWe purchased this laptop for our daughter for college. I don't see a port for a lock. How do you recommend locking it for security since I don't think we can use a Kensington lock?

Asked 3 years ago by Anonymous.

• A:Answer Thank you for asking. Models with a fingerprint reader may not have a lock slot. The laptop will not continue after powering on without the user's fingerprint. You can also use Windows Hello for facial recognition. Learn about it here: https://support.microsoft.com/en-us/windows/learn-about-windows-hello-and-set-it-up-dae28983-8242-bb2a-d3d1-87c9d265a5f0

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat charger does this use?

Asked 3 years ago by Ky.

• A:Answer My computer came with its plug-in charger. If you lost your charger, you might find one on Ebay. HP has charger adapters but I can find that they sell any plug-in regular chargers, although you might contact HP to see what they can do for you. Use your search engine to look them up.

  Answered 3 years ago by Brenda41Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre the speakers for this version on the top, the sides or on the bottom?

Asked 3 years ago by AljSpeakerConcerns.

• A:Answer They are on the bottom.

  Answered 3 years ago by MonzerathVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI can't figure out how to turn on the backlight for the keyboard. Does anyone know?

Asked 3 years ago by Cam.

• A:Answer Thank you for the question. On the 14m-dy0033dx, toggle the F4 key (or whichever key has a keyboard icon) to turn the keyboard light off and on.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question