Questions & Answers

Q: QuestionDoes this computer come with a warranty? I am having crashing issues and need to take back to Best Buy for repair.

Asked 3 years ago by Warranty.

Q: QuestionFor the HP pavilion 360 14inch model # 14m-dw1033dx is there a hard shell case for it?

Asked 3 years ago by Anonymous.

• A:Answer No it doesn't come with a hard shell case.

  Answered 3 years ago by bbtdmVerified Purchase

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Q: Questionhow big is this laptop

Asked 3 years ago by baby13.

• A:Answer Hello baby13. Thank you for your question. The dimensions of this HP Pavilion x360 m Convertible 14m-dw1033dx system are 32.4 x 22.1 x 1.87 cm (W x D x H). You can find more technical details about this HP Pavilion x360 m Convertible 14m-dw1033dx system here: ***https://support.hp.com/us-en/document/c06955329*** Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionWhat is the key type for this laptop?

Asked 3 years ago by vega.

Q: QuestionDoes this laptop support a tilt pen?

Asked 3 years ago by Tina.

Q: Questioncan i use a stylus on it

Asked 3 years ago by collins.

• A:Answer Yes you can but it has to be a certain stylus. They carry them at best buy.

  Answered 3 years ago by bbtdmVerified Purchase

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Q: QuestionHi! I was wondering does this laptop run Roblox smoothly?

Asked 3 years ago by sam.

• A:Answer Hello Sam. Thank you for your question. Yes, based on the system requirements for running Roblox platform, this HP Pavilion x360 m Convertible 14m-dw1033dx runs it smoothly. You can check the requirements for Roblox here: ***https://www.systemrequirementslab.com/cyri/requirements/roblox/12175#:~:text=%20Here%20are%20the%20Roblox%20System%20Requirements%20%28Minimum%29,SHADER%3A%202.0%207%20VERTEX%20SHADER%3A%202.0%20More%20*** Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionDoes it can run GTA V?

Asked 4 years ago by Andres.

• A:Answer Hello Andres. Based on the system requirements for GTA V, you can run the game in low system settings this is since the HP - Pavilion x360 notebook only comes with integrated graphics and the game requires to have a dedicated graphics card such as NVIDIA 9800 GT 1GB / AMD HD 4870 1GB (DX 10, 10.1, 11). If you would like to run the game in high system settings, we suggest you choosing a system equipped with a dedicated graphics card such as the following: https://www.bestbuy.com/site/msi-gf63-15-6-gaming-laptop-intel-core-i5-nvidia-geforce-gtx1650-256gb-ssd-8gb-memory-black/6456141.p?skuId=6456141 https://www.bestbuy.com/site/msi-gf65-15-6-144hz-gaming-laptop-intel-core-i5-nvidia-geforce-rtx3060-512gb-ssd-8gb-memory-black/6456144.p?skuId=6456144 Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionI have a LG monitor 32UK50T connected to it by HDMI cable, it was working fine. When I reboot, the LG monitor always shows No Signal, Entering Energy Saving Mode. I have to unplug and re-plug the HDMI cable, then it is working. All drivers are updated.

Asked 4 years ago by Dave.

Q: QuestionDoes either this model or 14m-dy0033dx have an actual HDMI port, or just a USB-c port that can do HDMI output?

Asked 4 years ago by Anonymous.

• A:Answer HtotheDtotheMtotheI

  Answered 4 years ago by ThisDoesManyThings

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Q: QuestionWhat accessories go with this? How do the different GB work? ( sorry this is my first time buying a laptop and I will mostly use it for editing pictures ) What is SSD? What is Optane? What is the Intel Core i5?

Asked 4 years ago by flower136.

• A:Answer Thank you for your questions! The only accessory that comes with this is the AC power adapter. I recommend utilizing YouTube to learn more about computer systems, and Google to learn about the system requirements for the specific photo editing software you will be using. Additionally, here is a helpful laptop guide from Best Buy that will explain some computer basics to help with your buying decision: https://www.bestbuy.com/site/buying-guides/laptop-buying-guide/pcmcat310900050007.c?id=pcmcat310900050007

  Answered 4 years ago by HP Team

  
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Q: QuestionIs there an sd port or reader?

Asked 4 years ago by Anonymous.

• A:Answer Hi, thank you for the question. Yes, the Pavilion 14m-dw1033dx laptop has a multi-format SD media card reader.

  Answered 1 year ago by HP Team

  
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Q: Questiondoes this laptop have the capability to charge via its USB c port and also how many nits is this screen

Asked 4 years ago by SoySauce.

• A:Answer Hello! Thank you for your question. The HP Pavilion x360 laptop(14m-dw1033dx) cannot charge via USB-C though it will charge other devices plugged into the specially marked port while sleeping. The screen is 250 nits.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhich generation’s processor is used ?

Asked 4 years ago by Isa.

• A:Answer Hello. Thanks for your question. This HP Pavilion x360 m Convertible 14m-dw1033dx has the 11th generation Intel i5 processor, which is the most current generation.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhen was this model released by HP? Why its not listed on HP's website?

Asked 4 years ago by Nick.

• A:Answer This model was designed exclusively for Best Buy and is manufactured by HP.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes this laptop have fingerprint reader?

Asked 4 years ago by Lucy.

• A:Answer Yes. There is a touch square right under the arrow keys.

  Answered 4 years ago by Jfrench55Verified Purchase

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Q: QuestionNeed to order a spare power adapter/power supply. What's the model # for the power adapter should I order?

Asked 4 years ago by Sam.

• A:Answer There are a couple of ways to go. One would be to purchase a universal power supply that will fit. The other option would be to buy the HP model, which comes in two separate pieces. The power cord is HP part number L19367-001, and the transformer/adapter is part number 741727-001,

  Answered 4 years ago by HP Team

  
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Q: QuestionIs Scurity software included, or must I download McAffee myself when I get it. I do have a current subscription.

Asked 4 years ago by Marge.

• A:Answer Their is a trial version loaded. It will prompt you to set it up.

  Answered 4 years ago by BeevVerified Purchase

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Q: QuestionO do I upgrade to ram 32?

Asked 4 years ago by Anonymous.

• A:Answer Hello. Thanks for your question. The RAM on this HP 14m-dw1033dx laptop can only be upgraded up to 16 GB.

  Answered 4 years ago by HP Team

  
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Q: QuestionI know the battery life isn’t great. What is the longest it will last when in full use?

Asked 4 years ago by Bri.

• A:Answer Hi Bri! The maximum thiat this battery can last is up to 10 hours and 45 minutes. The estimated battery life with mixed usage is up to 8 hours and 30 minutes. Battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage.

  Answered 4 years ago by HP Team

  
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