Questions & Answers

Q: QuestionDoes this HP printer require ink cartridges for printing labels?

• A:Answer No, this printer uses direct thermal technology, eliminating the need for ink cartridges.

Q: QuestionCan I use this printer for both personal and business purposes?

• A:Answer Yes, this label maker is suitable for increasing productivity at home, in the office, or for a small business.

Q: QuestionWhat is the maximum width of labels this printer can handle?

• A:Answer This HP label printer can create labels up to 4 inches wide.

Q: QuestionHow do you load labels into this printer?

• A:Answer Labels are loaded through the back of the printer.

Q: QuestionHow fast can this label printer print?

• A:Answer This HP printer has a printing speed of 6 inches per second (ips).

Q: QuestionDoes this printer work with Chromebook?

Asked 5 months ago by KelJak.

• A:Answer Thank you for your question. The HPKE100 printer is a compact thermal label printer that connects via USB and is compatible with Windows and macOS. Unfortunately, it is not compatible with the Chrome OS.

  Answered 5 months ago by HP Team

  
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Q: QuestionI just purchased this printer and had planned to use it with my MacBook Pro. However my MacBook does not have a USB to connect it? Does this printer have wireless capability? I didn’t see if in the instruction manual.

Asked 2 months ago by Seneca.

• A:Answer Hello and thank you for asking. The HP KE100 Thermal Label Printer only connects via USB. It does not have wireless capability. Your MacBook Pro should have USB-C/Thunderbolt ports. If so, you will need a USB-C to USB-B printer cable (available at Best Buy) to connect it.

  Answered 2 months ago by HP Team

  
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Q: QuestionCan this print labels smaller than 4x6?

Asked 4 months ago by BestBuyQuestion.

• A:Answer Hello and thank you for asking. The HP HPKE100 Thermal Shipping Label printer can print on non-proprietary label sizes up to a maximum of 4 inches wide. You may need to configure your software and the drive for the proper label size.

  Answered 4 months ago by HP Team

  
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Q: QuestionDoes this use wifi or bluetooth?

Asked 1 week ago by Brian.

Q: QuestionCan I use my iphone to print or has to be computer/desktop?

Asked 1 week ago by Anonymous.

Q: QuestionDoes this printer with with a Mac? I can't find a driver to install

Asked 2 weeks ago by Mac.

• A:Answer Thank you for the question. Yes, it works with a Mac. Per Page 4 of the included User Manual, you can download the Mac driver from HP Work solutions.

  Answered 2 weeks ago by HP Team

  
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Q: QuestionDoes this need an app and additional fees?

Asked 1 month ago by Chas.

• A:Answer Thank you for the question. No, but you'll need to download the print driver to your PC.

  Answered 1 month ago by HP Team

  
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Q: QuestionHi, does this printer come with the thermal paper, or is that sold separately?

Asked 3 months ago by Booboo.

• A:Answer Thank you for the question. Thermal labels for the HPKE100 Thermal Label Printer are sold separately.

  Answered 3 months ago by HP Team

  
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Q: QuestionIs this label maker compatible with Stamps.com

Asked 3 months ago by Kitchen.

• A:Answer Hello and thank you for asking. The HP KE100 4x6 shipping label printer is compatible with Stamps.com software.

  Answered 3 months ago by HP Team

  
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Q: QuestionCan you use this printer for regular residence address or is this just for big label for commercial?

Asked 4 months ago by KB.

• A:Answer Thanks for your question. Tihs model will work great for a home label printer.

  Answered 4 months ago by HP Team

  
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Q: Questionwill this machine make white letters on a clear tape?

Asked 5 months ago by Anonymous.

• A:Answer Thank you for the question. No. The label maker uses heat-sensitive paper (thermal paper). When the thermal print head applies heat to the paper, it turns black where heated, creating the image or text.

  Answered 5 months ago by HP Team

  
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Q: QuestionCan you print both landscape and portrait labels?

Asked 1 year ago by Dawn.

• A:Answer Hello Dawn and thank you for asking. Printing on the HP KE100 in portrait or landscape model would be governed by the label software on your computer, not the printer.

  Answered 1 year ago by HP Team

  
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Q: QuestionHi, This Printer has limited life? regards, Luis

Asked 1 year ago by LUIS.

• A:Answer Hello Luis, and thank you for asking. The HP 4x6 Shipping Label Printer HPKE100 has a 1-year warranty against defects in materials and workmanship.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan you use it with your smart phone?

Asked 1 year ago by Jessie.

• A:Answer This Shipping Label Printer is compatible with Mac and Windows only and does not work with iOS or Android.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs this printer wireless? Is it compatible with eBay?

Asked 1 year ago by jll64.

• A:Answer Thank you for the question. The label printer is not wireless - connect via USB cable. It's likely compatible with eBay, but we encourage you to review eBay's requirements for labels.

  Answered 1 year ago by HP Team

  
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