Questions & Answers

Q: QuestionA concern with ink jet printers is print head clogging if the printer is not used for a period of time. Although I have not experienced this issue, we sometimes do not print for several months (3-4) at a time. Is this an issue with the tank printer?

Asked 4 years ago by Randy.

• A:Answer As long as you turn the printer off using its power button, you should have no problems. Using the power button gives the printer the chance to cap the printheads so they're not exposed to air-and it's that air exposure that leads to the ink drying and clogging the head.

  Answered 4 years ago by HP Team

  
  Helpful (9)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy are the colors on my photos so different from the images on my phone and laptop?

Asked 5 years ago by Shana.

• A:Answer I had the same question. A search on the theorynet turned up a lot of suggestions that my monitor (laptop) display needed to be calibrated. A fancy way of saying we need to dumb down the beautiful displays we look at (phone & laptop) to make the printed photos match the (now degraded) laptop & phone. I call BS on that. I found that very often, I needed to over-adjust the photos prior to printing to get a very good photo that "popped" with color & contrast. If it was just a comparison to my laptop, ok, maybe calibration. But same issue with my phone?...…. I don't think so. Salesman at Best Buy told me only a cartridge-type printer would produce great photos. I tried the model he suggested & the prints came out exactly same as the HP 551 Tank.

  Answered 5 years ago by Audiobuyer

  Helpful (10)Unhelpful (2)ReportAnswer this question

Q: QuestionCan I use this for making shirt decals?

Asked 4 years ago by Blahblah.

• A:Answer You can print on tshirt transfer paper made for inkjet printers with the HP Smart Tank Plus 551 printer.

  Answered 4 years ago by HP Team

  
  Helpful (5)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this printer compatible for Sublimation Printing for T-shirts?

Asked 4 years ago by Tani2829.

• A:Answer This printer is not compatible with sublimation.

  Answered 4 years ago by HP Team

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you enlarge or minimize the image for printing?

Asked 4 years ago by vik.

• A:Answer No, terrible printer has no printing options. Was very disappointed you can't even print double-sided.

  Answered 4 years ago by Jenb

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I return this item if not happy with it

Asked 4 years ago by Bryan.

• A:Answer I looked up the return policy and we are stuck with ours too...had to be returned within 15 days I believe.

  Answered 4 years ago by Jenb

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this connect to a compatible HP desktop with USB 2.0 or the old "ethernet" cords? Does it come with any sort of connection cord? I have no "home system" wifi.

Asked 4 years ago by Melohawk.

• A:Answer You can connect this printer to a computer using the USB A to B cable (or USB 2.0 cable). The USB cable is not included with this printer.

  Answered 4 years ago by HP Team

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: Questiondoes it scan to email

Asked 4 years ago by jeff.

• A:Answer Yes you can with the hp smart app

  Answered 4 years ago by Soapfox1Verified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have fax?

Asked 4 years ago by barc.

• A:Answer No

  Answered 4 years ago by Chucky

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow long does the ink last in the "Tank" before needing to be cleaned out? If i print color 1-2 times a month, how long will the ink last in the Tank? Will the Printer Head need to be changed or cleaned out?

Asked 5 years ago by Mike.

• A:Answer There is not a need for cleaning out the tank. The printer comes with enough ink to print 4,800 pages (2 years at 200 pages per month).

  Answered 5 years ago by HP Team

  
  Helpful (3)Unhelpful (1)ReportAnswer this question

Q: QuestionCan this printer print on the clear flexible material used as decals on car windows; of which one side is peeled to expose the glue that attaches the clear decal to the inside of motor vehicles?

Asked 3 years ago by Mauzzim.

• A:Answer As long as the material is designed to be used with an inkjet printer, you should have no problem

  Answered 3 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this printer compatible with Apple M1 chip Big Sur

Asked 3 years ago by Mel52.

• A:Answer Thanks for your interest in HP Smart Tank printers! Yes the HP Smart Tank Plus 551 printer is compatible with Apple M1 chip PC's running Big Sur OS.

  Answered 3 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the fax function indicate fax was received by recipient?

Asked 4 years ago by MM123.

• A:Answer The Smart Tank Plus printer does not have fax capabilities.

  Answered 4 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere do you load the paper on this printer?

Asked 4 years ago by Kaki.

• A:Answer Hi Kaki and thanks for your question! The paper tray for the HP Smart Tank Plus 551 is on the back.

  Answered 4 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this printer connect through Bluetooth to a Google Chrome Book?

Asked 4 years ago by Deborah.

• A:Answer The HP Smart Tank Plus 551 printer uses WiFi technology. Once you connect the printer to your wireless network, then you can set up the printer on the Chromebook. Here are some instructions on how to connect the printer to the Chromebook: https://support.hp.com/us-en/document/c04122530

  Answered 4 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought this printer in January and the Print Heads are not working correctly, how do I go about getting printer replaced or ink heads replaced? Thank You Tina Irby 7692264250

Asked 3 years ago by Anonymous.

Q: QuestionMy printer has slowed down...it just took 6 minute to print one half page of few words to print from my compuer. When i put something on the screen to copy, it works fine.

Asked 3 years ago by Anonymous.

• A:Answer Hello. We are sorry to hear about the challenges you are experiencing. If you have a Windows computer, we recommend using the HP Print and Scan Doctor to diagnose the issue: https://bit.ly/2OOvDA6 If you need further assistance, visit https://support.hp.com

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought a printer 6 months ago and I have ran out of ink. With this purchase it says with 2 years of ink. Does that mean I can go into Best Buy and pick up more ink for my printer? Please advise!

Asked 3 years ago by RJZ2.

• A:Answer Thank you for the question. Apologies, you'll need to purchase replacement ink bottles. The included ink is sufficient for 6,000 color pages (composite) and 8,000 black and white pages, based on an ISO standard of about 15% ink coverages per page. That equates to about a two year supply of ink. Printing of photos or other high-graphic files will use more ink than printing emails, etc. The following footnote applies to the Smart Tank 551 and was included on the box/packaging: *Based upon 200 pages per month usage. Actual yield varies considerably based on content of printed pages and other factors. Average based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details see http://www.hp.com/go/learnaboutsupplies.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan this print to 11x17 paper?

Asked 3 years ago by Susan.

• A:Answer Unfortunately, no. If you need to print on 11x17, you'd need something like the OfficeJet Pro 7740 Wide Format.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCAN I SEND A FAX

Asked 3 years ago by DAWN.

• A:Answer Scan and print only.

  Answered 3 years ago by TressaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)