A:Answer Hello, please contact HP Support for assistance with your device as they will be best prepared to assist you. They are a great resource and there are three ways to reach them!
Here's the link: https://bit.ly/3mI3A1j . Click "Contact HP" at the bottom left of the page.
Alternatively, you can reach them by phone at 1-800-474-6836.
HP Support is available from 8 am to 8 pm EST (5 am to 5 pm PST), Monday through Sunday. The virtual chat is available 24/7. Thank you for being an HP customer!