Questions & Answers

Q: QuestionI’ve tried resetting my Hubble and it’s not flashing red it stays green all the time I followed instructions on how to reset and still not working, what do I do?

Asked 2 years ago by Liam.

• A:Answer Happened to me as well (with more than one purchased Cloud Pal). Hubble finally admitted it was a hardware problem. They sent a replacement….which also didn’t work. I’ve now seen this issue with four cameras!

  Answered 1 year ago by Anonymous

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Q: QuestionHow many cameras can be connected to this system? Can the camera be adjusted via the viewer or phone? How do you purchase additional cameras?

Asked 3 years ago by DKelley.

• A:Answer Hello DKelley, You can pair up to 4 cameras to the parent unit of the Nursery Pal Link Premium, and it will also allow you to access the live stream remotely and many more features using our HubbleClub app. However, this model does not support pan/tilt in any way, only zoom. Additional cameras are expected to be available beginning of next year through us, Hubble Connected, directly. Please let me know if you have any more questions, and I will be happy to help. You can reach me directly via LiveChat or email on our website. Thanks, Mike & the Hubble Connected Team

  Answered 3 years ago by Binatone Team

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Q: QuestionHello. I have just bought the nursery Pal Premium and have followed the instructions to turn on the camera and parent unit. The instructions say that the camera should have an on off switch, but my camera does not have one

Asked 9 months ago by Cristobal.

Q: QuestionI bought the camera & someone no longer living in the household downloaded the app & set it up, therefore has access on their phone. Is there anyway I can still use my camera without them having said access?

Asked 1 year ago by Gma.

Q: QuestionGetting audio feedback humm. How to correct?

Asked 3 years ago by Anonymous.

• A:Answer Hello there, I'm sorry to hear you've run into issues with your device. Please try resetting the units: 1) Monitor: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn itself off. Turn back on. 2) Camera: A) Turn your camera off. B) Press and hold the PAIR button while turning the unit on. Continue to hold the PAIR button until a long BEEP is heard. NOTE: The camera should not become unpaired with the monitor or HubbleClub App. C) Turn your monitor (parent unit) back on and check for normal operation. D) If the camera becomes unconnected or unresponsive on the monitor refer to the instructions for Re-Pairing your Camera. If you have more questions or need further help, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team.

  Answered 3 years ago by Binatone Team

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Q: QuestionDoes the Hubble Nursery link have a 1/4 treaded input for a mount?

Asked 3 years ago by Jfuller99.

• A:Answer Hello Jfuller99, Yes, the Nursery Pal Link Premium camera has a golden screw-hole on the bottom indicating it's compatible with the Hubble Grip, our accessory to wall mount cameras. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email Kind regards, Crystal & the Hubble Connected Team.

  Answered 3 years ago by Binatone Team

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Q: QuestionCan you watch in real-time on the app?

Asked 3 years ago by Anonymous.

• A:Answer Hello, The Nursery Pal Link Premium is a WiFi-connected model and is compatible with our Hubble Club app. Once the camera is set up, you can view it from wherever you are provided you have Internet and it's a password-protected network. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team

  Answered 3 years ago by Binatone Team

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Q: QuestionCan the camera be mounted on the wall? If so, does it come with the necessary hardware?

Asked 3 years ago by Anonymous.

• A:Answer Hello, The Nursery Pal Link Premium camera can be wall-mounted with the Hubble Grip, our accessory to wall mount cameras. Such an accessory is not included in the box but sold separately. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team

  Answered 3 years ago by Binatone Team

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Q: QuestionHi I purchased a nursery pal link premium and I pair my camera to the monitor but the camera kept dropping out and now I cannot see anything and camera is blank anything I’m doing wrong or is this just a faulty product? Cheers

Asked 3 years ago by Steve.

• A:Answer I haven’t been able to get it on to my phone haven’t got that far??

  Answered 3 years ago by Anonymous

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