Questions & Answers

Q: QuestionHow is the baby monitor powered?

• A:Answer The Nursery Pal Premium comes with an AC adapter.

Q: QuestionCan I use an app with this baby monitor?

• A:Answer Yes, the Nursery Pal Premium is compatible with the HubbleClub app.

Q: QuestionCan I talk to my baby through the monitor?

• A:Answer Yes, the Nursery Pal Premium has a two-way communication feature that allows you to speak to your baby.

Q: QuestionDoes this baby monitor come with a night vision feature?

• A:Answer Yes, the Nursery Pal Premium has infrared night vision, allowing you to monitor your baby at night without needing to turn on the light.

Q: QuestionWhat is the screen size of the parent unit?

• A:Answer The parent unit has a 5-inch diagonal color touchscreen.

Q: QuestionWhat is the maximum range of the Nursery Pal Premium?

• A:Answer The Nursery Pal Premium has an impressive range of 1000ft or 300m.

Q: QuestionDoes the camera angle on the baby monitor adjust?

• A:Answer Yes, the camera offers remote pan, tilt, and zoom functions for adjusting your view.

Q: QuestionI'm having problems with this product and I can't solve it, nor can I find solutions on the internet. Since I installed the app and connected the camera via Wi-Fi on my cell phone, I can't use the monitor anymore. The image simply doesn't appear on the mo

Asked 9 months ago by lpms.

Q: QuestionHow to set up my Hubble camera

Asked 2 years ago by Anonymous.

Q: QuestionCan this baby monitor be mounted on a wall?

Asked 2 years ago by Mimi.

Q: QuestionIs there a setting for an always on display ? I don’t like that the screen goes black/idle after no screen tapping .

Asked 2 years ago by Beccakay.

Q: QuestionIs the remote pan and zoom digital only or a mechanical function that rotates the camera?

Asked 2 years ago by Anonymous.

• A:Answer Hello there, The remote pan/tilt and zoom features are available from both the monitor and the Hubble Club app. When you're on camera viewing mode, you can remotely move the camera up/down, left/right, and choose from one the zoo options. If you need further help, please feel free to reach out to us directly via LiveChat or email. Our contacts can be found in the quick start guide or you can find us at: https://support.hubbleconnected.com/. Kind regards, Crystal & the Hubble Connected Team.

  Answered 2 years ago by Binatone Team

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Q: QuestionCan you view video feed from anywhere or do you have to be on the Wi-Fi network?

Asked 2 years ago by Edward.

• A:Answer Hello there, The monitor and camera work together through a radio link and such link can only reach up to 1000ft when there's a clear line of sight between monitor and camera. To view your camera's stream from wherever you are, you will need to use the Hubble Club app and have access to safe connection to access it. If you have any questions left, please feel free to reach out to us directly via LiveChat or email. Our contacts can be found in the quick start guide or you can find us at: https://support.hubbleconnected.com/. Kind regards, Crystal & the Hubble Connected Team.

  Answered 2 years ago by Binatone Team

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Q: Questionwhere can I buy an additional camera for add-on?

Asked 2 years ago by Anonymous.

• A:Answer Hello there, Please get in touch with our support team via LiveChat or email so we can help you find the accessory camera you're looking for. Our contacts can be found in the quick start guide or you can find us at: https://support.hubbleconnected.com/. Kind regards, Crystal & the Hubble Connected Team.

  Answered 2 years ago by Binatone Team

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