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Questions & Answers

Your price for this item is $499.99
Page Showing 1-9 of 9 questions
  • QuestionDoes pedaling help the batteries stay charged longer? Do we bring bike to Best Buy for warranty work?

    Asked by jascar.

    • Answer Hi, Pedalling will reduce the battery usage and allow longer range but it will not charge the battery. We would recommend to contact the supplier directly with any warranty issues. Many thanks, Diane

      Answered by Hyper_Bicycle_Expert

  • QuestionWhat type charger does it use...mine was lost..I need to purchase another one

    Asked by Grim.

    • Answer Hi, really sorry to hear that the charger has been lost. Please call our customer services team on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website so that they can assist you. Many thanks, Diane

      Answered by Hyper_Bicycle_Expert

  • QuestionHow tall of a rider will this accommodate? I am 6’2” and 200 pounds

    Asked by Jeff.

    • Answer Hi Jeff, The weight is ok but you may find this product a little small for your height. Many thanks, Diane

      Answered by Hyper_Bicycle_Expert

  • QuestionDoes the battery come already full charge

    Asked by Tony.

    • Answer Hi Tony, The product must be fully charged on receipt before first use. Many thanks, Diane

      Answered by Hyper_Bicycle_Expert

  • QuestionWhat is the weight limit for this model?

    Asked by Tim.

    • Answer Hi Tim, the weight limit is 264LBS Many thanks, Diane

      Answered by Hyper_Bicycle_Expert

  • QuestionIs the motor waterproof

    Asked by Tony.

    • Answer I rode my e bike in the rain and nothing changed

      Answered by ArionnaS

  • QuestionWhat is the lowest seat and handle height?

    Asked by Anonymous.

    • Answer Hi, The lowest height of the seat on this bike is 850mm, the height of the handle is 995mm. If you require any further information please do not hesitate to contact us. Thanks, Diane

      Answered by Hyper_Bicycle_Expert

  • QuestionCan you buy an extra battery?

    Asked by Florence.

    • Answer Hi Florence, in regards to any replacement parts please contact our customer services team on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website so that they can assist you. Many thanks, Diane

      Answered by Hyper_Bicycle_Expert

  • QuestionWhat are the size specifications?

    Asked by Christina.

    • Answer Hi Christina, The assembled dimensions are 45″L x 41″ H x 16″ W If you require any further information please do not hesitate to contact us. Many thanks, Diane

      Answered by Hyper_Bicycle_Expert