Questions & Answers

Q: QuestionWhat is the difference between the black one and the silver one?

Asked 4 years ago by Anonymous.

• A:Answer The Hypervolt Plus(Black one) has all of the features that you love about the Hypervolt(silver), (Quiet Glide Technology, Pressure Sensor Technology, Unmatched Variability, Long Battery Life and a Stylish Lightweight Design), PLUS..... 30% more power. The Plus features the most powerful motor of any percussion device in the world, a 90-watt powerful brushless motor, (by comparison, the Hypervolt features a 60-watt motor). This device is distinguished by its signature "black matte color" and has been designed specifically for the power-seeking enthusiast.

  Answered 4 years ago by Hyperice

  
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Q: QuestionWhat is the difference between the hypervolt 53100 038 00 and the hypervolt 2- 53200 038 00?

Asked 3 years ago by Mar1saaaa.

• A:Answer Hi there! The hypervoplt 2 is the more updated and upgraded version of the Hypervolt. It is smaller, lighter, more ergonomic, and more powerful! Please reach out to our HyperCare team [email protected] if we can assist with anything else!

  Answered 3 years ago by Hyperice

  
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Q: QuestionHow would you go about using this on your back? It doesn't seem to extend long enough to reach.

Asked 3 years ago by MickyFig.

• A:Answer Hi there! It can be tough to reach the back yourself. One recommendation we would have is to use the flat head attachment, but use the side of that attachment. That will give you a little more range and allow to reach different areas of the back. Please reach out to our HyperCare team at Hyperice.com if you have any other questions.

  Answered 3 years ago by Hyperice

  
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Q: QuestionIt is the end of 2021, is there an app for android phones yet? I want to buy one, but feel as though I won't be getting my full monies worth if I can't use the app. I have a Samsung galaxy phone.

Asked 3 years ago by Jae.

• A:Answer Hi Jae! Yes, the app is available for android phones now in the Google play store.

  Answered 3 years ago by Hyperice

  
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Q: QuestionWhat is the difference between this one and the one that says it is cordless?

Asked 4 years ago by Anonymous.

• A:Answer It has Bluetooth. So you can use the app which has workouts and it will automatically adjust the speed for you.

  Answered 4 years ago by MooseMadeULoose

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Q: QuestionWe bought this for our son less than 6 months ago. It is fully charged but will not turn on. Please let us know how to fix this problem. $250+ is WAY too much to spend for something to glitch out after less than 6 months :(

Asked 3 years ago by Mary.

Q: QuestionHow many attachment heads come with this model?

Asked 3 years ago by Neal.

• A:Answer Five

  Answered 3 years ago by DeaneVerified Purchase

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Q: QuestionIs there a difference in the warranty offered (replacement vs repair) if the Hypervolt is purchased directly from Hyperice vs purchasing from Best Buy?

Asked 3 years ago by Anonymous.

• A:Answer Hi there! No, there is no difference. The warranty will be valid if purchased directly through us or at Best Buy!

  Answered 3 years ago by Hyperice

  
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Q: QuestionCan the hypervolt be charged with 110 and 220 Volt outlets? Can it be used in New Zealand?

Asked 3 years ago by Anonymous.

• A:Answer Hi there! All of our products/chargers are compatible with outlets and voltage between 110-240V, so you are safe to use it with any international adapter. Please reach out to our HyperCare team at hyperice.com if you have any further questions!

  Answered 3 years ago by Hyperice

  
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Q: QuestionI don't want the bluetooth. What model would you recommend?

Asked 3 years ago by carrot.

• A:Answer Hi there! Our Hypervolt GO does not include the bluetooth feature, so that would be a good option if you don't want the bluetooth. Also, the bluetooth feature is something that does not have to be used if you do not want to. Please reach out to our HyperCare team at Hyperice.com if you have any other questions.

  Answered 3 years ago by Hyperice

  
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Q: QuestionI need to buy a charger

Asked 4 years ago by Bill.

• A:Answer Nope, everything you need is in the box!

  Answered 3 years ago by Nunya

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Q: QuestionMy current two year old Hypervolt can no longer be used. The battery/handle part does not stay on as all of the plastic clips that hold it on to the gun has broken (due to vibration?). Is this new model any better? Has this issue been addressed?

Asked 4 years ago by Anonymous.

• A:Answer No it's junk shook apart on me after a few weeks lite use

  Answered 4 years ago by MrHimhatchiVerified Purchase

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Q: QuestionMy Hyperice is only 2 years old and not overly used yet it has just started randomly speeding up when in use and difficult to start. It is also smells like something is burning after about 5 minutes. Is this a typical life span for this product?

Asked 4 years ago by jr.

• A:Answer Hey there! We are sorry to hear about your device, we will need to get that device into our repair shop for a fix! Please reach out to our HyperCare team on Hyperice.com for instructions on how to send that device in for a repair, this is not normal. We look forward to hearing from you!

  Answered 4 years ago by Hyperice

  
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Q: QuestionWhen is Best Buy going to update the specs for "53100 038-00"? It inaccurately shows 90 watts but the Hyperice site shows 60 watts. Consumers should be aware.

Asked 4 years ago by Inquisitor.

• A:Answer Hey there! Thanks for letting us know about this issue, we have brought the issue up with BestBuy and look forward to getting the watts switched on the specs. We appreciate you bringing it to attention.

  Answered 4 years ago by Hyperice

  
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Q: QuestionWhat is difference between this model (53100 038-00) and the 53000 001-00?

Asked 4 years ago by PG462.

• A:Answer The attachments and the number of settings.

  Answered 4 years ago by SidewalkdaisyVerified Purchase

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Q: QuestionDoes it only work with Bluetooth or can you use it without since it doesn’t have an app for androids.

Asked 4 years ago by Mel.

• A:Answer You don’t need Bluetooth to use it

  Answered 4 years ago by JohnVerified Purchase

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Q: QuestionHow long does the battery last? Long use time is not specific enuff... How deep is the movement from top to bottom of the stroke?

Asked 4 years ago by Elroy.

• A:Answer The last time is more than enough to give you what you need; approximately two hours +. The movement is totally deep tissue; this is not a weak machine.

  Answered 4 years ago by SidewalkdaisyVerified Purchase

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