Questions & Answers

Q: QuestionCan I use this headset with a Playstation 5?

• A:Answer Yes, this headset is compatible with PC, PS5, and PS4.

Q: QuestionDoes this gaming headset have noise cancellation?

• A:Answer Yes, the detachable microphone on this headset has noise-cancelling capabilities.

Q: QuestionWhat is the battery life of this HyperX headset?

• A:Answer This headset provides up to 300 hours of battery life on a single charge.

Q: QuestionWhat is the frequency response range for these headphones?

• A:Answer The headphones have a frequency response range of 15 hertz to 21 kilohertz.

Q: QuestionHow do I know if the microphone is muted on the headset?

• A:Answer The headset has an LED indicator that shows if the microphone is muted.

Q: QuestionWhat is included in the box with this HyperX headset?

• A:Answer The HyperX Cloud Alpha Wireless Gaming Headset comes with a charging cable.

Q: QuestionDo these have a battery indicator?

Asked 1 year ago by NotaTechIdiot.

• A:Answer Not on the physical headset. It does notify charge percentage when you turn them on, and if they are low. You won't find yourself worry too much about battery life, out of the box it held a 50% charge for about 100hrs.

  Answered 1 year ago by ShowoffVerified Purchase

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Q: QuestionCan these be used for Xbox and pc

Asked 1 year ago by Anonymous.

• A:Answer Because it uses a USB stick instead of an aux port, if there is a USB port open, it will work. I have used it with my PS5, as well.

  Answered 1 year ago by JenniferJVerified Purchase

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Q: QuestionAre you able to remove the Mic from the headphone?

Asked 3 years ago by Timmy.

• A:Answer You are absolutely able to remove the microphone. It's a 3.5mm jack

  Answered 2 years ago by RookVerified Purchase

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Q: QuestionThe connection type is Wi-Fi? So if your Wi-Fi is down these are useless?

Asked 3 years ago by MasterP.

• A:Answer No. This actually uses RF (Radio Frequency). You get a dongle with the headset that you plug into your computer, and once it is paired, it is good to go. No wifi needed

  Answered 2 years ago by RookVerified Purchase

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Q: QuestionDoes this headset have bluetooth?

Asked 3 years ago by Drew.

• A:Answer It does not. It comes with a dongle for the receiver.

  Answered 2 years ago by RookVerified Purchase

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Q: QuestionDo these headphones have a flip to mute microphone?

Asked 2 weeks ago by k793.

• A:Answer No it doesn’t you can either remove the mic or press the mute button on the headset

  Answered 1 week ago by Anonymous

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Q: QuestionIs the detachable microphone available to purchase by itself? I need a replacement microphone? The headset works great but the detachable microphone isn’t working.

Asked 3 months ago by CynthiaG.

Q: QuestionHow is the volume for the wireless version? I have hearing difficulties and need something that gets reasonably loud.

Asked 7 months ago by JD.

• A:Answer loud 103 dbs

  Answered 4 months ago by Anonymous

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Q: QuestionCan these be used while they’re plugged in to charge?

Asked 1 year ago by NotaTechIdiot.

• A:Answer Yes

  Answered 1 year ago by AdrianMVerified Purchase

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Q: QuestionSpeaking about the dongle. Can you purchase sperate dongles, one for PC and one for PS5 and still have it work? Or is it just linked tp one dongle?

Asked 1 year ago by Benny.

Q: Questiondoes it come with a normal wire to use on my pc?

Asked 1 year ago by wire.

• A:Answer You wouldn't need a wire. It does have a charging cable.

  Answered 1 year ago by BrianVerified Purchase

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Q: QuestionCan if be be connected To a separate mic like a blue yeti?

Asked 1 year ago by Slickz1202.

• A:Answer The mic can be removed and your PC should be able to detect the headset separate from the mic, Yes.

  Answered 1 year ago by ShowoffVerified Purchase

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Q: QuestionIf you want to use these for PC and PS5, do you have to keep moving the dongle back and forth between each device? I would prefer to be able to just plug something in and just leave it.

Asked 1 year ago by Anonymous.

• A:Answer Correct, the dongle would need to be plugged into whichever device you'd like to use it on

  Answered 1 year ago by AustinMVerified Purchase

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Q: QuestionDo these auto disconnect after 10 minutes if the mic isn't being used? Is there a way to turn off the auto timer and leave them on on and running even if there is not mic input?

Asked 1 year ago by Adam.

• A:Answer As long as there is audio output going through they won't shut off. Would be pretty insane to be watching a video and have them shut off because you weren't talking to yourself. They only shut off if both input and output aren't happening.

  Answered 1 year ago by DENKIVerified Purchase

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