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Hey there, Sorry to hear of the issues you're experiencing with the included iBUYPOWER keyboard. If it hasn't been too long since your submitted RMA request, please give it up to 5 business days as the Support team is often busy. In addition, you're welcome to give iBUYPOWER Support a call to check on progress of your RMA request. That contact information is linked below. https://www.ibuypower.com/support/contact-us
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