Questions & Answers

Q: QuestionHow’s the cleaning job on mop feature?

Asked 3 years ago by Stephanie83.

• A:Answer Hi Stephanie, The PowerMop feature is recommended for that extra level of clean after vacuuming your floor. The feature has three levels of water output, low/medium/high, allowing you to set the amount of moisture you prefer on your floor. The mop pads are reusable and machine washable.

  Answered 3 years ago by SilverPoint

  
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Q: QuestionWill it work without wifi?

Asked 3 years ago by Sandy.

• A:Answer Hi Sandy, Yes! While our AutoVacs are app enhanced, they also operate independently using the provided remote control. You may contact our iHome Clean Customer Care Team @877-370-4580 if you have any further questions. We are here to help! Best Regards, iHome Clean

  Answered 3 years ago by SilverPoint

  
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Q: QuestionMy ihome eclipes will not charge or vacume anymore

Asked 11 months ago by Anonymous.

Q: QuestionHow to empty the dirt

Asked 2 years ago by Iclean1.

Q: QuestionHi there my ihome vac wont move forward, I have charged it, cleaned filters, emptied dustpan but it wont move forward to clean??? any suggestions pleawse

Asked 2 years ago by Molly.

Q: QuestionMy vacuum is not moving anymore. The wheels both spin when it’s on its back, but not when I want it to clean. I’ve cleaned the sensors, dumped the bin, but nothing has helped.

Asked 2 years ago by Sarah.

Q: QuestionIs the HEPA filter in the vacuum?

Asked 3 years ago by danaNC.

Q: Questioni have charged my ihome multiple times and since i got it only worked maybe a day i've charged it and everytime i take it off considering it being charged a whole day it shows me a red circle where the power button is it will start then turn blue then red

Asked 3 years ago by d.

• A:Answer Hello, when the button illuminates red it is an indication of an error. Most errors are maintenance related, typically the roller brush or side brushes. Clean them using the provided maintenance tool. Please contact our iHome Clean Customer Care Team @877-370-4580 or via https://support.ihomeclean.com/contact/ if you continue to encounter issues. We are here to help! Best Regards, iHome Clean

  Answered 3 years ago by SilverPoint

  
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Q: QuestionDoes the plastic on top of the eclipe affect the mapping. Because the mapping looks blurd.

Asked 3 years ago by Charles.

• A:Answer Hi Charles, the plastic on the Eclipse is just for protection from scratches and smudges during the packing and shipping process. You may remove it. However the plastic covering does not impact the map. Please contact our iHome Clean Customer Care team @877-370-4580 or via https://support.ihomeclean.com/contact/ for additional assistance. One of our team members will be happy to walk you through the mapping process. Best Regards, iHome Clean

  Answered 3 years ago by SilverPoint

  
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Q: QuestionWill the ihome Eclipse map mop-only zones?

Asked 3 years ago by Robby.

• A:Answer Hi Robby, The Eclipse comes with a magnetic strip to create physical no-go zones. The strip can be cut and placed in areas to prevent the Eclipse from mopping over carpeting. If you have any questions, please contact our iHome Clean Customer Care team at 877-370-4580 or https://support.ihomeclean.com/contact/. One of our team members will be happy to assist you. Best Regards, iHome Clean

  Answered 3 years ago by SilverPoint

  
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Q: QuestionCan the vacuum mop and clean between the spaces in tile?

Asked 3 years ago by Iittle.

• A:Answer Hello, The Eclipse is designed to work on all surfaces including tiling. The powerful suction exhibited by the Eclipse will pick up debris from grout and crevices. If you have any questions, please contact our iHome Clean Customer Care team at 877-370-4580 or https://support.ihomeclean.com/contact/. One of our team members will be happy to assist you. Best Regards, iHome Clean

  Answered 3 years ago by SilverPoint

  
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Q: QuestionIs it a dual voltage. Can it work in Europe in 220 volt

Asked 3 years ago by Hiba.

• A:Answer Hi Hiba, The Eclipse adapter will work in 110V-220V environments. So the answer is yes. However you will need to purchase an additional adapter to fit European outlets. If you have any questions, please contact our iHome Clean Customer Care team at 877-370-4580 or https://support.ihomeclean.com/contact/. One of our team members will be happy to assist you. Best Regards, iHome Clean

  Answered 3 years ago by SilverPoint

  
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Q: QuestionDoes this vac come with the water tank for mopping?

Asked 4 years ago by TnTmonroe.

• A:Answer No, you have to buy it separate

  Answered 3 years ago by Joey

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