Questions & Answers

Q: QuestionMy son got PlayStation Pro -first it lagged terribly and now drops wi fi connection. Had ISP here, paid for higher speed, got new router, tried ethernet cable directly into router. Console works fine at his other parent's house. Is this right service?

Asked 4 years ago by Martha.

• A:Answer Hi Martha. Thanks for your great question. So, if you're still having issues with the Playstation dropping connection and it's hardwired, we may have a defect inside. You're doing all the right things with checking with the ISP, upgrading the speed and hardwiring. We'd like to hear more so we can give a definitive answer here. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionGeek Squad membership up to date, will this assist me with an in home service ? I purchased a HTC VIVE cosmos virtual reality game for my grandson for Christmas. I an unable to get his gaming computer to connect to the headset. Thank you, Aleta

Asked 5 years ago by Aleta.

• A:Answer Thanks for your question, Aleta. We should be able to help get your VR system setup and connected. For help with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDo y’all help me setup a livestream system

Asked 5 years ago by Luis.

• A:Answer We may be able to do that, but we would want to know the specifics. For support with this or for assistance with scheduling an appointment, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIs this the option i choose if i just need help connecting an xbox to the internet? I am connected to the internet but the server connections always fail.

Asked 7 years ago by matt.

• A:Answer Hi matt – You’d probably want to get a Home Wi-Fi Setup & Support — 1 Year service instead. It’s the same price as the In-Home Console and Virtual Reality Setup service.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionThis service is specific to PlayStation VR. Do you provide setup for the Oculus?

Asked 8 years ago by Courtney.

• A:Answer Yes, the Geek Squad is able to go out to your house and setup the Oculus as well.

  Answered 8 years ago by Justin

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Q: QuestionI bought a brand new Visio V Series TV, I have been unable to connect my son's PS4. It keps giving a NO SIGNAL message. Is your service able to provide tech support for this issue?

Asked 1 year ago by Mitt.

Q: QuestionDo you guys mount video game systems to walls

Asked 2 years ago by BestBuyElitemember.

Q: QuestionWe bought an xbox series x at Best Buy - tech service membership which is fantastic....installed the console but actually having more trouble with gametag, accounts etc. - getting second controller work -can geek squad help with that over the phone?

Asked 2 years ago by Rocco.

Q: QuestionWe have two switch consoles, a Nintendo acct and an EPIC acct. We need help link everything and can’t figure it out. Can you help!?

Asked 2 years ago by SwitchandEPIC.

Q: QuestionI had a ps4 with a vr that work fine, displayed on both tv and vr headset; now we have a ps5 and I can’t get the games to show on the tv and the vr headset at the same time. It only displays on the headset. Can you provide assistance?

Asked 2 years ago by Ps5vr.

Q: QuestionAre you able to help set-up my Cronus max to my PS5?

Asked 2 years ago by Tscott3334.

Q: Questionim getting a tv can i bring my xbox in and see if it runs good ona tv

Asked 3 years ago by nick.

Q: QuestionBought an Elgato hd60 s+ from amazon have it connected to an Acer predator helios 300 and can't get audio at all on the item are you able to do in-home service to try and help me on this?

Asked 3 years ago by sandy.

Q: QuestionHello I'm trying to switch my PS4 account to my computer I have a battlenet account and don't want to lose progression I play Call of duty/ warzone, I tried to do it but was unable to complete Need help

Asked 3 years ago by andy.

Q: QuestionOw do I hook up my kinects system with my x box one s I have my adapter but my x box does not have a port marked on the back marked kinects????

Asked 3 years ago by Cnfused.

Q: QuestionCan geek squad set up my ssd for my ps5 and also remedy not being able to get Netflix/Hulu to play through myps5?

Asked 3 years ago by Isaac.

Q: QuestionHey does geek squad help with Minecraft server set ups I’ve tried everything to try and set up a Minecraft server with mods and I’ve even had payed for the online Minecraft server websites but it’s never works

Asked 3 years ago by Nick.

Q: QuestionWe bought a PS5 for our son. He has a PS4 but it is not here. We are trying to get his saved game data onto the PS5. We have figured out how to download his games but none of his progress is showing. Can you help?

Asked 3 years ago by Bon.

Q: Questionhi! we have a new computer and want to play oculus VR games on steam. Can you set this up for us?

Asked 4 years ago by joe.

Q: QuestionMy Dirt5 PS4 won't go pass the start screen. Is internet connection required. Or must I disable the internet connection in order to play Dirt5?

Asked 4 years ago by Edwin.