Questions & Answers

Q: Questioncan the freezer be locked

Asked 11 months ago by jack.

• A:Answer Thank you for your inquiry! The Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer does not come with a built-in lock. Keith | Insignia Support https://www.bestbuy.com/site/insignia-10-2-cu-ft-garage-ready-chest-freezer-white/8389389.p?skuId=8389389

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionMy 10.2 cu ft Insignia freezer was brought out from the customer pickup area upside down on a cart and was there for several hours before I picked it up. Did this harm the unit in any way?

Asked 11 months ago by CKfromPA.

• A:Answer Hi there! Thank you for reaching out. I would like to inform you that turning the freezers upside down would harm the unit. To prevent this, make sure not to plug in the freezer for 1-2 hours after you unpack it. If you have further questions, feel free to reach out. - Carl | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a hose or attachment to fit for a hose to attach for the drain plug? Looking to create an ice bath with this so the 'drain pan' idea isn't great

Asked 1 year ago by DrainPlugToHose.

• A:Answer No. Atleast ours don’t have any or didn’t come with any type of attachments like that. We have 3 right now

  Answered 10 months ago by DavidLVerified Purchase

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Q: QuestionIs the thermostat adjustable. Want to use as a frig not a freezer

Asked 1 year ago by Hamptonsdressing.

• A:Answer Hi there! The Insignia™ - 10.2 Cu. Ft. Garage-Ready Chest Freezer does not have the feature to convert it to a refrigerator. It is designed to work in temperatures from 0° to 110° F (-17.8° to 43.3° C), which are typical freezer operating temperature. The temperature control is a mechanical dial1, but it is designed for freezer temperatures and may not provide accurate control in the refrigerator temperature range. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-10-2-cu-ft-garage-ready-chest-freezer-white/8389389.p?skuId=8389389

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan this be temporarily laid sideways to transport for less than 15 miles (20 minutes) ?

Asked 1 year ago by Jeda.

• A:Answer Hi Lily! Thank you for inquiring about our Insignia™ - 10.2 Cu. Ft. Garage-Ready Chest Freezer. Transporting a chest freezer laid sideways, even for a short distance, is not recommended. Chest freezers are designed to operate in an upright position, and laying them on their side can cause the oil inside the compressor to flow into the refrigeration lines, potentially damaging the compressor. It's best to transport the chest freezer in an upright position to ensure its proper functioning and longevity. If you have any further questions or concerns, feel free to reach out. - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhat does garage ready mean

Asked 1 year ago by Anonymous.

• A:Answer It means that it is built to handle the big temp swings that a garage can have. like 100 degrees to freezing and still work.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWill you haul away an old freezer with delivery of a new freezer? At what cost?

Asked 1 year ago by cathi.

• A:Answer Hi cathi, You may contact Best Buy directly at (888) 237-8289 regarding the delivery options. Shai | Insignia Support https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: Questiondoes it damage the unit to tilt it on the side during loading

Asked 1 year ago by JK.

• A:Answer no they did a good job

  Answered 1 year ago by AkimintVerified Purchase

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Q: Questioncan this freezer be set up inside my house I don't have a garage

Asked 1 year ago by freezer.

• A:Answer Ours is in the garage, but it's very quiet and it seems like it would do fine inside the house.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan I put this in my kitchen or is it too big?

Asked 1 year ago by RashelleT.

• A:Answer Hi House, Base on the product details allow six inches (15 cm) of space between the back and sides of the freezer and any surrounding walls to allow for proper air ventilation. Adjust the feet to keep the freezer level. Locate the freezer away from direct sunlight and sources of heat, such as a stove, heater, or radiator. Direct sunlight may affect the acrylic coating andheat sources may increase electrical consumption. Extremely coldtemperatures may also prevent the freezer from performing properly. Avoid locating the freezer in moist areas. Garage ready in ambient temperatures of 0° to 110° F (-17.8° to 43.3° C) Insignia Products Marites www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan the lid be removed?

Asked 1 year ago by Miguelito.

• A:Answer Hi there, Yes, the lid is removable. Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow long does it need to be plugged in before using?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Leave the unit to sit for 3 hours. Then plug it in and switch it on. It should then be left overnight to stabilize before putting any fresh food into it. Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow much clearance is needed behind the freezer? Does the lid need clearance behind to open?

Asked 1 year ago by BuyerRemorse.

• A:Answer Ours is up next to wall

  Answered 1 year ago by RobButNotBob

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Q: QuestionWhy type of coolant does this freezer use? Is it isobutane?

Asked 1 year ago by Angie.

Q: QuestionDoes this freezer have an interior light?

Asked 2 years ago by Gunny.

• A:Answer It does not.

  Answered 2 years ago by JIRCVerified Purchase

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Q: QuestionDoes this model have a high temperature alarm?

Asked 2 years ago by nonyabizness.

• A:Answer No

  Answered 1 year ago by RobButNotBob

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Q: QuestionWe just purchased a whole cow. Approx 400 pounds of meat. We have another small freezer (very small) should I go with 10 cubic or 14 cubic?

Asked 2 years ago by Storagecapacity.

• A:Answer Yes I just purchased a 10.3 deep freezer and now I have more than enough space

  Answered 2 years ago by LanashierSVerified Purchase

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Q: QuestionCan you store this on a shaded patio outside even when temperatures reaches 100+?

Asked 2 years ago by Kzzzz.

• A:Answer No, Not designed to be outdoors.

  Answered 2 years ago by WilliamSVerified Purchase

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Q: QuestionIs this freezer energy efficient?

Asked 2 years ago by Chestfreezer12345.

• A:Answer Yes it’s very nice

  Answered 2 years ago by AnjailMVerified Purchase

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Q: QuestionI just bought 10.2 insignia freezer 2 months ago but we put frozen appetizers is little soggy not freezing properly

Asked 2 years ago by Mg.

• A:Answer Either the thermostat needs turned up or it isn't working correctly

  Answered 2 years ago by AnonymousVerified Purchase

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