A:AnswerThe screen that has the DVD in it stays playing like normal... The cord should go from a/v out from the DVD side to a/v in to the other side that doesn't have the DVD in it.. Then switch the side without the DVD to a/v in by pressing the source button in the middle under the screen.
A:AnswerYou could try to clean the laser lens using a dust cloth with 99% alcohol, then use a dry cloth to wipe the lens before trying to read another disc. If the issue persists, for product support please call 1-877-467-4289 available from 8am to 9pm CT daily.