A:Answer Thank you for reaching out and sharing your experience with our Insignia™ 10-Sheet Crosscut Shredder. We apologize for the inconvenience you’re facing with the overheat button activating without use.
Here are a few tips that may help resolve the issue before deciding to return the product:
1. Cooling Down: Ensure the shredder has had some time to cool down, as it may have been overheated during testing or shipping. Leave it unplugged for 10-15 minutes and then plug it back in to see if the button resets.
2. Check for Obstructions: Sometimes, small debris can get lodged in the shredder. Carefully inspect the feed opening and remove any visible obstructions.
3. Reset: Disconnect the shredder from the power source and then reconnect it. This can sometimes reset the internal mechanisms.
4. Proper Use: Make sure you’re not exceeding the recommended shredding capacity (10 sheets at a time). Overloading can cause the machine to overheat quickly.
If you’ve tried these steps and the issue persists, please let us know. We will be happy to assist you further or arrange a replacement if necessary. Your satisfaction is important to us, and we want to ensure you have the best experience with our products.
Thank you for your understanding and for choosing Insignia.
