Questions & Answers

Name: Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel
Brand: Insignia™
SKU: 6409624
Price: 74.99 USD
Rating: 4.4 (1954 reviews)

Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel

Model:: NS-ATC13SS1; |
SKU:: 6409624

User rating, 4.4 out of 5 stars with 1954 reviews.

Highly rated by customers for:

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QuestionIs this strictly a metal can or insulated for the insignia 13 gal automatic trash can?
Asked 3 years ago by Frugalgirl.
- Answer It is single wall metal, fairly thin
  Answered 3 years ago by Barlb
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QuestionLID is not working. How can i get a replacement just for the lid?
Asked 4 months ago by Vinay.
- Answer I'm sorry to hear that the lid of your Insignia™ 13 Gal. Automatic Trash Can isn't working. To get a replacement lid, you can try the following steps: 1. Reach out to Insignia's customer service for assistance. They can provide information on how to obtain a replacement lid. You can contact them through their support page or by calling their customer service number. 2. If your trash can is still under warranty, the replacement might be covered. Have your purchase receipt and product details handy when you contact customer support. 3. If you purchased the trash can from Best Buy, you can also visit the store or contact their customer service for help with getting a replacement part. 4. Some online retailers specialize in replacement parts for various products. You might be able to find a compatible lid by searching for the specific model number of your trash can. If you need any more help or have other questions, feel free to ask!
  Answered 4 months ago by InsigniaCustomerSupport
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QuestionCan I get a replacement lid liner cuff? Mine got thrown away by mistake.
Asked 6 months ago by Replacement.
- Answer I'm really sorry to hear about the lid liner cuff being thrown away by mistake. Unfortunately, it looks like the lid liner cuff isn't listed among our available replacement parts. However, you might be able to find a suitable replacement through aftermarket sales. Websites like Amazon or eBay often have a variety of parts and accessories that could work with your Insignia™ - 13 Gal. Automatic Trash Can. If you need any further assistance or have other questions, please don't hesitate to reach out. We're here to help!
  Answered 6 months ago by InsigniaCustomerSupport
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QuestionWHERE CAN I ORDER A REPLACE LID ?
Asked 7 months ago by RESPECT600.
- Answer Hello, Thank you for reaching out. Please feel free to call our hotline at 877-467-4289, and we will be happy to provide you with assistance and obtaining the part you needed. - Carl | Insignia Support
  Answered 6 months ago by InsigniaCustomerSupport
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QuestionShortly after purchase, my child emptied the trash and inadvertently thru away the ring at the top that holds the top of the bag in place. Is this part available? one of my favorite features of this trash can.
Asked 7 months ago by KenC.
- Answer I’m sorry to hear about the missing ring! The liner ring is indeed an important feature for keeping the trash bag in place. You can find replacement parts for the Insignia™ 13 Gal. Automatic Trash Can on the Encompass website, which offers various parts for Insignia products. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 7 months ago by InsigniaCustomerSupport
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QuestionI BOUGHT ONE OF THIS TRASH CAN A COUPLE OF YEARS AGO , MY LID STOP WORKING. WHERE CAN I ORDER A REPLACEMENT ?
Asked 8 months ago by Anonymous.
- Answer Remove the batters for an extended period (maybe clean the lid too) and it may start working again.
  Answered 2 months ago by ChrisQuixote
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QuestionNine stars automatic trash can lid kept opening and closing when no one was near bye, Now there is No power at all completely dead no red or green light, I changed the batteries still dead even when on off switch is in On position, question why No Power
Asked 8 months ago by Buddy.
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QuestionWhat trash bagd does Insignia recommend to line the inner compartments?
Asked 9 months ago by pamswim.
- Answer Hi there! The Insignia™ 13 Gal. Automatic Trash Can doesn’t specify a particular brand of trash bags to use for lining the inner compartments. However, given its large 13-gallon size, you can use any standard 13-gallon trash bags available in the market or the large size trash bag. This trash can also features a handy liner ring that keeps the bag from collapsing down into the can, which makes it convenient to use with most trash bags. Please ensure to check the size and durability of the bags to ensure they fit well and can handle the weight of the trash. For more product information, please check the link below. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-13-gal-automatic-trash-can-stainless-steel/6409624.p?skuId=6409624
  Answered 9 months ago by InsigniaCustomerSupport
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QuestionHow do you reset the lid ?
Asked 1 year ago by AnthonyF.
- Answer I gently pulled the lid all of the way open and then let it auto shut and that seemed to put it back on track.
  Answered 1 year ago by Becca
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QuestionThe lid only goes up halfway. Tried new batteries twice.
Asked 1 year ago by Coach.
- Answer Have you tried turing it off push the lid down then turn it back on to see if it will work? I have one and it works perfect even with 6 year olds playing with it. If that doesn't work take it back and get a new 1 it might be defective
  Answered 1 year ago by Shay
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QuestionEven after changing batteries it’s not popping up? What can I do with this trash can?
Asked 1 year ago by RK.
- Answer We just got ours today. Even after putting a brand new batteries the green light just keeps blinking and lid won’t open.
  Answered 1 year ago by Anonymous
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QuestionHello, where can I get a replacement LR500tb-18280 210427 motor? I see some LR500tb-18280 motors online but they don't have dual shafts so I can attach the fan blade. Is the fan blade actually needed for anything and a single shaft motor will be fine?
Asked 1 year ago by TrashCanMotor.
- Answer Hello, I am searching for the LR5000tb. Did you find it?
  Answered 1 year ago by Anonymous
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QuestionI have the 3 gallons ,and started making noise when opened and no closed, I'm taking apart and I find out the small motor and plastic gears are broken, how can I get parts for that thanks
Asked 1 year ago by Felix.
- Answer You need to buy a new one. Happened to me. I bought a better brand.
  Answered 1 year ago by KarloD
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QuestionI bought this can a year or so ago, worked great but now the lid barely opens. I have changed batteries and I’m at a lost why?
Asked 1 year ago by Lidmishap.
- Answer motor gives out after a year, im on my second lid and looking to just replace the motor thjis time.
  Answered 1 year ago by Anonymous
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QuestionMy husband bought me an insignia automatic garbage can and it won’t open even after putting new batteries in it
Asked 1 year ago by Ann.
- Answer that is because it's made of cheap materials. the same thing happened to me. broke within a couple of months. wouldn't recommend
  Answered 1 year ago by StaceyS
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QuestionI made a mistake and washed the lid. Now its not working. Any ideas?
Asked 1 year ago by Al.
- Answer Try putting in new batteries
  Answered 1 year ago by Anonymous
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Questionis it a fingerprint resistant finish?
Asked 2 years ago by Mom4.
- Answer Yes.
  Answered 2 years ago by axjamers
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QuestionCan you use a electric adapter or
Asked 2 years ago by Terri.
- Answer Hi Terri, There's no option to use electric adapter with this unit. Insignia Support Lea https://www.insigniaproducts.com/
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionShipping address is incorrect. How can I change it
Asked 3 years ago by Clean.
- Answer You can permanently change your address under your profile settings or you can choose a new shipping address through checkout.
  Answered 2 years ago by TheDude
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QuestionDoes this trashcan have any sort of locking mechanism? Our toddler likes to play in the trashcan unfortunately.
Asked 3 years ago by Lock.
- Answer NO IT DOES NOT
  Answered 2 years ago by Toothbrush
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Showing 21-40 of 49 questions

Questions & Answers

Insignia™ - 13 Gal. Automatic Trash Can - Stainless Steel

Q: QuestionIs this strictly a metal can or insulated for the insignia 13 gal automatic trash can?

Q: QuestionLID is not working. How can i get a replacement just for the lid?

Q: QuestionCan I get a replacement lid liner cuff? Mine got thrown away by mistake.

Q: QuestionWHERE CAN I ORDER A REPLACE LID ?

Q: QuestionShortly after purchase, my child emptied the trash and inadvertently thru away the ring at the top that holds the top of the bag in place. Is this part available? one of my favorite features of this trash can.

Q: QuestionI BOUGHT ONE OF THIS TRASH CAN A COUPLE OF YEARS AGO , MY LID STOP WORKING. WHERE CAN I ORDER A REPLACEMENT ?

Q: QuestionNine stars automatic trash can lid kept opening and closing when no one was near bye, Now there is No power at all completely dead no red or green light, I changed the batteries still dead even when on off switch is in On position, question why No Power

Q: QuestionWhat trash bagd does Insignia recommend to line the inner compartments?

Q: QuestionHow do you reset the lid ?

Q: QuestionThe lid only goes up halfway. Tried new batteries twice.

Q: QuestionEven after changing batteries it’s not popping up? What can I do with this trash can?

Q: QuestionHello, where can I get a replacement LR500tb-18280 210427 motor? I see some LR500tb-18280 motors online but they don't have dual shafts so I can attach the fan blade. Is the fan blade actually needed for anything and a single shaft motor will be fine?

Q: QuestionI have the 3 gallons ,and started making noise when opened and no closed, I'm taking apart and I find out the small motor and plastic gears are broken, how can I get parts for that thanks

Q: QuestionI bought this can a year or so ago, worked great but now the lid barely opens. I have changed batteries and I’m at a lost why?

Q: QuestionMy husband bought me an insignia automatic garbage can and it won’t open even after putting new batteries in it

Q: QuestionI made a mistake and washed the lid. Now its not working. Any ideas?

Q: Questionis it a fingerprint resistant finish?

Q: QuestionCan you use a electric adapter or

Q: QuestionShipping address is incorrect. How can I change it

Q: QuestionDoes this trashcan have any sort of locking mechanism? Our toddler likes to play in the trashcan unfortunately.

QuestionIs this strictly a metal can or insulated for the insignia 13 gal automatic trash can?

QuestionLID is not working. How can i get a replacement just for the lid?

QuestionCan I get a replacement lid liner cuff? Mine got thrown away by mistake.

QuestionWHERE CAN I ORDER A REPLACE LID ?

QuestionShortly after purchase, my child emptied the trash and inadvertently thru away the ring at the top that holds the top of the bag in place. Is this part available? one of my favorite features of this trash can.

QuestionI BOUGHT ONE OF THIS TRASH CAN A COUPLE OF YEARS AGO , MY LID STOP WORKING. WHERE CAN I ORDER A REPLACEMENT ?

QuestionNine stars automatic trash can lid kept opening and closing when no one was near bye, Now there is No power at all completely dead no red or green light, I changed the batteries still dead even when on off switch is in On position, question why No Power

QuestionWhat trash bagd does Insignia recommend to line the inner compartments?

QuestionHow do you reset the lid ?

QuestionThe lid only goes up halfway. Tried new batteries twice.

QuestionEven after changing batteries it’s not popping up? What can I do with this trash can?

QuestionHello, where can I get a replacement LR500tb-18280 210427 motor? I see some LR500tb-18280 motors online but they don't have dual shafts so I can attach the fan blade. Is the fan blade actually needed for anything and a single shaft motor will be fine?

QuestionI have the 3 gallons ,and started making noise when opened and no closed, I'm taking apart and I find out the small motor and plastic gears are broken, how can I get parts for that thanks

QuestionI bought this can a year or so ago, worked great but now the lid barely opens. I have changed batteries and I’m at a lost why?

QuestionMy husband bought me an insignia automatic garbage can and it won’t open even after putting new batteries in it

QuestionI made a mistake and washed the lid. Now its not working. Any ideas?

Questionis it a fingerprint resistant finish?

QuestionCan you use a electric adapter or

QuestionShipping address is incorrect. How can I change it

QuestionDoes this trashcan have any sort of locking mechanism? Our toddler likes to play in the trashcan unfortunately.